Water-Pump

Hello Tammy, thank you for your question. Yes, the water pump is the drain pump in your unit. The PartSelect Number is PS11738156. Please enter the part number into the site for current price and availability. Good luck with your repair!

Hello Robert, Thank you for the question. Checking the model number this is the correct pump and is mounted horizontally. The diagram is just for basic location. Hope this helps, good luck with this repair!

Hello Kyle, thank you for writing. There are a few things to check on. Overloading can lead to an imbalance that reduces the washer's spin speed, leaving clothes too wet after spin cycle completes. Also, make sure the drain hose isn't kinked or restricted. It may even be something as simple as the hose being jammed. We hope this helps.

Hello Robert, thank you for your question. If the washer is not spin drying your clothes make sure the drain hose is not bent and restricting water from draining out. It is also a good idea to remove the hose from the drain pump and check the pump and drain hose for any blockages. Your washer has a filtering device down and near the pump called a drain filter, check this filter for debris. You can test the drain pump with a multimeter. Unplug the appliance from the electrical outlet before you begin. Touch a probe to each of the terminals on the pump. A reading of zero or infinity, means the pump requires replacement. Part number: PS11738156. The belt on the pump or motor may also be worn or stretched. This causes wet clothes after a wash cycle is completed. If there is visible signs of wear, replace the belt. Part number: PS11747978. Good luck with your repair!

Hello Nicole, Thank you for the question. Very sorry, the impeller is not sold separate from the pump. Whirlpool does not sell the parts to the pump on their own. If you need help placing an order, customer service is open 7 days a week. Please feel free to give us a call. We look forward to hearing from you!

Hello Carlos, thank you for contacting us. There is a lint filter, part number PS11750500, under the basket at the bottom of the outer tub assembly. It traps lint and debris from the draining water. When dirty, this filter can cause the symptom that you have mentioned. Soaked clothes after washing can also be because of slow spin which may be caused by a damaged hub kit, part number PS6012095, and a defective drive pulley, part number PS10057144. Customer service is available 7 days a week if you require assistance placing an order. Thanks again for reaching out!

Hi Mark, thank you for reaching out. We have researched the model and would suggest checking the control board, part number PS12114296. It manages the washer's functions such as filling, washing, draining, and spinning. If the washer is not draining by itself, the issue might be with the control board. Checking the control board for continuity using a multimeter might help. Good luck with the repair!

Hello Joe, thank you for the question. According to our research, the part you have mentioned is the drain pump. It removes water from the washer during the drain portion of the cycle. We hope this helps!

Hi Todd, thank you for getting in touch. Based on the description you have provided, we would suggest checking the drain pump, part number PS11738156. It removes water from the washer during the drain portion of the cycle. You may need to replace it to fix the issue. We hope this solves your problem!

Hello Bruce, thank you for reaching out. If the washer is unbalanced or overfilled, it may struggle to spin and cause the clothes to still be wet after the spin cycle. Removing some items from the washer or balancing the load in the tub should resolve this issue. Make sure you don’t overfill the washer and that the load is balanced. Also, cycles with lower spin speeds remove less water than cycles with high spin speeds. Use the recommended cycle or spin speed for your garment. Check the drain hose for proper installation. Use a drain hose form and securely attach it to a drainpipe or tub. Do not tape over the drain opening. Lower the drain hose if the end is higher than 96" (2.4 m) above the floor. Too much detergent causes suds to slow or stop draining and spinning. Always measure and follow detergent directions for your load. Always use HE detergent. We hope this solves your problem!