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Patrick
January 3, 2023
Washer won’t complete a spin cycle-shuts down and starts over. Shakes violently. Tub springs look good. Has been getting worse. Any suggestions? Thanks, Pat
For model number MVWB765FW3
Hello Patrick, thank you for contacting us. The issue is most probably related to a faulty suspension, part number PS12347544, and a defective clutch, part number PS10064562. If this does not help, we would recommend checking the control board, part number PS16217891, with a multimeter to pinpoint the fault. Customer service is available 7 days a week if you require assistance placing an order. Thanks again for reaching out!
Washer will start a cycle. Then stops and display is frozen. Cannot restart or change cycle selection. Any help would be appreciated
For model number Mvwb765fw3
Hi Zach, thank you for reaching out to PartSelect. Based on the description that you have provided, we would recommend you check the electronic control board, part number PS16217891. We hope this helps!
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Joe
June 23, 2023
Hello, my washer will not power on at all. Screen does not light up. Electrical outlet is fine.
Thanks
For model number MVWB765FW3
Hello Joe, thank you for reaching out. You may need to check the washer control panel, part number PS12347690, to fix the issue. It houses the display and control selection components for the washer. We hope this solves your problem!
Unit will not start a cycle nor allow the selection of a different wash. Sometimes it stops in the middle of a wash cycle and will not restart or allow changes. Audible beeps when the selector knob is spun. Unit responded to being reset previously after displaying code for being overloaded despite being empty at the time. Now the unit will not operate.
For model number MVWB765FW3
Hello Ben, thank you for asking. Based on the description that you have provided, we would recommend checking the control panel, part number PS12347692, to fix the issue. We hope this solves your problem!
There is power to the control panel. All lights on display come on. I can select any wash cycle. The washer will go into sense mode. lid will lock. The washer will then attempt to start wash cycle but can't draw water. It will flip back into sense mode then back to wash back to sense until it shuts off showing cycle complete. I have changed out the water intake valves and that made no difference. Please advise what my next step should be.
For model number MVWB765FW2
Hi Mary, thank you for getting in touch. Based on the description, we have concluded that the issue is with the control board, part number PS16217891. It manages the washer's functions such as filling, washing, draining and spinning. You may need to replace the control board to fix the issue. We hope this solves your problem!
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Model Cross Reference
This part works with the following models:
PartSelect Number: PS16217891
Manufacturer Part Number: W11429620
