Average Repair Rating: 3.4 / 5.0, 4 reviews.
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Faild to spin with leavy clothes
Unplugged washer and hoses. Removed 4 screws in back control panel and 4 screws holding control panel down. Drained capacitor and checked that. It was good. Pryed washer top off with screw driver. Used vice grips to remove old and install new spring rods, replacing them one at a time. While lid was off I cut a small diameter pool noodle in half and cut 4 half noodles the size of each side. I unclipped one side of the tub cap and ran an 11" zip tie through the hole in the middle of one side and back up and out where the tub skirt and cap meet, then tied the half noodle to the edge of the tub cap and snapped down cap. Then repeated with the other three sides. I did this so heavier clothes, if they got out of balance, would continue to spin. The noodles keeping the tub from moving too far out of balance. The rod springs helped with lighter loads but still shut down spinning with heavy clothes. The machine always handled heavy clothes for 7 years until the last month or so. If it breaks with the noodles, I'll get another new machine.
You have to take the top off of the washer and the four suspension rods are at each corner. Fairly simple removal and installation of the rods. A quick you tube search is all it took. Easy peasy.
6y/o washer. First checked lid switch. It turns out that the connector was disconnected. Probably became disconnected after the shaking from an unbalanced load. Reconnected and worked for three loads, then failed to spin again.
Purchased switch kit, belt and mode shifter, but held off the replacement. Parts select shared the diagnostic sheet. You can find yours inside the washer in a Ziploc bag. Tilt washer back and look underneath.
Went through diagnostic codes and all checked out fine. Did a fault reset. Worked again for three loads then failed to spin. GE sent a tech ($109 for service call). His diagnosis read-out showed rods/springs needed replacement. Parts arrived in three days and took about 45 minutes to r&r (I marked the new ones with a marker when unpacking to avoid confusion). USE VISE GRIPS AND.INSTALL FROM THE TOP. DO THE REAR.ONES FIRST Afterward, three loads done fourth load no spin.
Replaced lid switch with the kit. Again 3 loads fine, 4th load spin fail.
Note; each unplug & replug in resets the error codes, which may explain the 3 load temporary fix.
Did more research...
Finally, replaced old lid switch with lid switch kit (old switch was functioning fine, but I had the kit, so replaced it, in the event it was throwing an error code. Again 3 loads fine, 4th failed to spin.
Tilted washer back 45° for bottom access. Removed old belt. Belt and pulleys were loaded with grease/oil. Pulled both pulleys and scoured them. Replaced mode shifter. Note; old belt was about 3/4" larger diameter than new belt. Part#s matched, so it was the correct belt. Obviously the old belt was very worn. Oil/grease may be a combination of two things 1-slight leak from transmission seal, without any puddles on the floor and 2- the heat from the worn belt degrading the petroleum within.
While under the washer, removed the pump and hoses, checking for obstructions in the hoses and impeller. None found.
While underneath I grabbed the tech sheet from inside wall.
Checked the capacitance of the capacitor. Spec on the capacitor is 60 +/-5%. Mine tested at 61.1...within specs. (Be sure to discharge capacitor safely first!)
Reassembled the machine. Working fine through fifteen loads so far.
Final note. YouTube videos for all these steps online. Conclusions; mechanically easy repair for DIYer. Probable causes...Belt worn, mode shifter and rods/springs worn out.
Total cost ~$200 parts + $109 for GE tech call. Labor ~3 hours, but only because of so many disassembly re-assembly attempts at repair. Had it all been done at one time, total time would've been <1.5 hours
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2 questions answered by our experts.
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Melissa
December 10, 2019
Washer makes and knocking noise when washing, and really load noise on the spin cycle. We have made sure it is leveled, but still making the noise. What could be the problem.
For model number GTW680BSJ1WS
Hello Melissa and thanks for writing.
It certainly sounds like a faulty drive belt PS11736832 as well as a faulty rod and spring assembly PS12343380 & PS12343381 test and replace if needed. We hope this helps. Please contact us anytime.
Washer is filling with water but not moving during wash cycle. Works every other cycle. What could it be? Washer is 14 months old?
For model number GTW465ASN9WW
Hello Kelly, Thank you for contacting us. Checking your model, we would recommend checking the lid lock assembly, the speed sensor, drive motor, and the mode shifter. You may also want to check the gearcase bearings as well. Good luck with your repair.
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