This suspension rod and spring assembly is a manufacturer-approved replacement part designed to stabilize the washer tub during operation. Positioned on the left side of the machine, it is one of four...
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5 questions answered by our experts.
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Paul
August 17, 2025
I NEED A NEW AGITATOR. PRESENT ONE HAS BROKEN SOMEHOW AND NEEDS TO BE REPLACED. WHERE CAN I GET ONE ASAP.
For model number GTW465ASN9WW
Hi Paul, thank you for contacting us. The agitator for your model does not come as an assembly. It comes in parts. The agitator base assembly is part number PS16743416, and the auger is part number PS16226232. You can order these parts from our site. We hope that helps!
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Bradley
November 26, 2024
Does the back panel come off
For model number GTW465ASN9WW
Hello Bradley, Thank you for the question. The back panel is all one piece with the front and side panels. The outer cabinet would need to be replaced. We hope this helps!
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James
August 28, 2025
agitator has come loose from drive motor. Need replacement
For model number GTW465ASN9WW
Hi James, thank you for reaching out. To fix a loose agitator, unplug the washer and remove the fabric softener dispenser to expose a central bolt; if the bolt is loose, tighten it, but if the bolt is tight and the agitator still spins freely, you likely need to replace the agitator base because its internal splines are stripped. The part number is PS16743416. We hope this information helps!
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Karen
November 25, 2025
The button that changes rinse cycle came off. Do I need a new one or can you reattach this one. It is the options button
For model number GTW465ASN9WW
Hi Karen, thank you for getting in touch. If the options knob is not broken, and the stem on the selector switch is intact, you may be able to simply reattach it. If either the knob or the stem is broken, it will need to be replaced. The part number is PS11726904. We hope this helps.
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Rose
April 14, 2026
I need to see the stretchable rubber hose connected to the rear bottom of the GE Washing machine. I need to see the end side of the hose that goes inside the plumbing drain pipe as the hose carries out the used water after the wash and rise cycles out into the drain pipe. I need to see whether there is a Nozzle piece exists as part of this hose next to the tubular portion of the hose that is inserted inside the drain pipe opening. It is essential to find out if a nozzle piece comes with this hose. Can you please send me a photo of this hose showing the end piece that goes inside the water drain pipe. Thank you for your help.
For model number GTW465ASN9Ww
Hello Rose, thank you for reaching out. The part that you are referring to is the external drain hose, part number PS16554758. We have attached the link to its picture. We hope this helps.
Drain all the water out of the tub with a shop vac Remove rear drain hose and drained rest of water into a bucket Remove small rear panel (bottom left hand corner) where the drain hose connects Tipped washer up about 45 degrees to get underneath it - Supported it with a few paint cans Remove internal drain hose/clamps from pump - w/ pliers Remove belt cover (gray plastic) with socket - 3 bolts Remove wire assembly plug from socket Remove old drain pump with socket - 3 bolts Install new drain pump - 3 bolts - plug wire assembly into socket Reinstall belt cover - 3 bolts Reinstall hose to drain pump (note panel will be inside washer) Feed drain hose panel through hole and reinstall - 1 nut Re attached drain hose to exterior drain plug You are done !
I thought it was the control board from the onset, but 'Online experts" said it was more likely the mode shifter or the lid lock. I ordered one of each, did not correct problem. Ordered the control board that was designated for this unit, it did not correct problem. Defective? Was send replacememnt, did not fix problem. Twice? Phone conversation with parts person, and after a little digging, it was NOT the correct board, correct board was not available. Returned all parts, refunds all around. Ordered correct board from another site, installed, programed, SUCCESS! Total repair time/installation-less than 15 minutes. Getting the correct part 30 days.
Very simple to repair. Be sure to drain the tub outside or into the sump pump then lay the washer on its side. The pump is right there on the bottom of the basket with 3 bolts. You will also need to remove the belt cover to get to the plug. So simple and saves you hundreds off repair man prices.
