This lid lock, also known as a door lock, is a genuine OEM replacement part for your washing machine. The lid lock keeps your washer lid closed during the washing cycle. If this part is broken, your w...
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16 questions answered by our experts.
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Donald
December 7, 2021
Machine squeals when in spin mode and sometime does not drawn
For model number GTW465ASN0WW
Hi Donald,
Thank you for your question. If your washer squeals when it is spinning, the belt may be either worn or damaged or it is not positioned correctly. You will need to inspect the belt to see if it is causing the noise. If the belt is fine, then you will also need to check the clutch. You will find information on how to test these parts under Free Repair Help and Instant Repairman on our website. We hope this helps! Good luck with the repair!
Hello Richard, thank you for contacting us. Please inspect the drain hose and make sure there are no blockages or kinks. If the drain hose and tube are not clogged, inspect the drain pump, part number PS12723115. In case of a broken pump, replacement is the only option to get things going. If you would like assistance placing an order, please contact customer service. Good luck with your repair!
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Richard
June 26, 2023
Washer runs during normal colors cycle. However when using the Whites normal cycle it stops between wash and rinse. Beeps with flashing leds 2,4,5,6. The lock test is good during diagnotic.
For model number GTW465ASN0WW
Hello Richard, thank you for contacting us. We have researched the model and would suggest checking the electronic control board, part number PS16874148. This electronic control board manages the washer's functions, such as filling, washing, draining, and spinning. A stuck or faulty relay on the control board might cause this issue. We hope this helps!
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Randy
August 8, 2022
Lights come on and makes beeping noise when not in use
For model number GTW465ASN0WW
Hello Randy, Thank you for the question. This normally is an indication the User Interface Control Board is faulty and may need to be replaced. We also suggest checking for any loose wiring connections. If you need help placing an order, customer service is open 7 days a week. Please feel free to give us a call. We look forward to hearing from you!
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Julie
September 13, 2021
Washer leaving clothes wet after spin spin light blinks at final spin , when done spinning starts to fill up with water again. Replaced the lid lock assembly and it didn't help
For model number GTW465ASN0WW
Hi Julie,
Thank you for your question. If your washer is filling up with water once the washer has competed a cycle, then the issue is the water inlet valve. If a component inside the water inlet valve has failed then it will need to be replaced. To verify that the water inlet valve is causing the issue, you will need to test it with a multimeter for continuity. Before testing it, unplug the washer from the electrical outlet. Visually inspect the valve for any signs of wear or damage. The valve has screens inside it, inspect these screens for any debris, do this carefully as these screens cannot be replaced and if they get damaged you will need to replace the entire valve. With a multimeter on Rx1, touch the probes to the valve’s terminals. The reading you should receive varies from model to model, refer to your owner’s manual to determine what reading your test should produce. If your valve is damaged or if your test results do not match the recommended results, you will need a replacement water inlet valve. The part number listed under your model number for the water inlet valve is PS12726769. If you would like to place an order for it, you may order it either online or by calling our customer service line and anyone will be happy to assist you. We hope this helps! If you have any questions, please let us know.
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Drain all the water out of the tub with a shop vac Remove rear drain hose and drained rest of water into a bucket Remove small rear panel (bottom left hand corner) where the drain hose connects Tipped washer up about 45 degrees to get underneath it - Supported it with a few paint cans Remove internal drain hose/clamps from pump - w/ pliers Remove belt cover (gray plastic) with socket - 3 bolts Remove wire assembly plug from socket Remove old drain pump with socket - 3 bolts Install new drain pump - 3 bolts - plug wire assembly into socket Reinstall belt cover - 3 bolts Reinstall hose to drain pump (note panel will be inside washer) Feed drain hose panel through hole and reinstall - 1 nut Re attached drain hose to exterior drain plug You are done !
Very simple to repair. Be sure to drain the tub outside or into the sump pump then lay the washer on its side. The pump is right there on the bottom of the basket with 3 bolts. You will also need to remove the belt cover to get to the plug. So simple and saves you hundreds off repair man prices.
Turn off hot and cold water supply valves feeding washer. Disconnect both water hoses from washing machine. Remove two screws (one on each side) from upper silver colored metal plate on back of washer to allow access to (blue) water inlet valve. Slightly lift the bottom portion of metal plate and slide to release hooks for easy removal. Pull back and tilt forward plastic control panel to get it out of your way. Disconnect two electrical connections (one on each side) of water inlet valve. One of these came off easily but the other one was stubborn and I had to force it off with a screw driver. If there is an easier way I don't know what it is. Remove two screws from water inlet valve. (one on each side) Gently pull up on stainless steel water temperature sensor located in the middle of the water inlet control valve. It has a black wire connected to it so be careful. Once you have disconnect the sensor you can remove the water inlet valve. If you look closely you will see a small blue O-ring in the hole where you removed the water temp sensor from the water inlet valve. The new valve DOES NOT come with a replacement O-ring so you will have to re-use the old one. I used a small jeweler's screwdriver to get the old out of the hole. Don't forget to install the O-ring or your washer WILL leak! Put everything back together in reverse order. Check hose connections for leaks. Hope this helps somebody. Wish I had known about the O-ring. It would have saved me a headache.
