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31 questions answered by our experts.
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Pat
May 5, 2024
Sometimes skips rinse cycle. Sometimes adds water after drain and spins.
For model number GTW335ASN2WW
Hi Pat, thank you for your inquiry. Based on the description that you have provided, we would recommend checking the main control board, part number PS17626552. Good luck with this repair!
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Arlene
March 20, 2024
My washer will not fill up on Maximum load. Purchased it October 31,2022. Please help me if I can order a part That would be great. Thank you Arlene
For model number GTW335ASN2WW
Hello Arlene, thank you for your inquiry. Based on our understanding of the issue, we would suggest checking the control board, part number PS16874148, to solve the problem. We hope this helps.
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William
April 16, 2026
Does this model have a recirculating pump?
For model number GTW335ASN2WW
Hi William, thank you for your inquiry. No, this washer does not come with a circulating pump. It has a drain pump that only drains water. Glad to be of help!
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Don
July 12, 2025
black paper type material in the tub after cycle
For model number GTW335ASN2WW
Hello Don, thank you for reaching out. The black paper-like material found is your washer, could be due to use of excess detergent. Using excessive amounts of detergent, especially in high-efficiency machines, can lead to residue that doesn't fully rinse out. Use the recommended amount of detergent, typically 1-2 tablespoons of HE detergent. Lint from clothing, especially from items like towels and corduroy, can combine with detergent residue and stick to the tub. Use hot water cycles periodically. It helps dissolve and rinse away detergent residue and buildup. Mold and mildew are likely to grow as black spots in constantly damp conditions, primarily around door seals and drains. Clean moldy areas thoroughly using bleach and ensure good air circulation to prevent further growth. We hope this helps.
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Tina
May 23, 2025
I need a Lid Lock with wire harness and latch switch and or strike kit
For model number GTW335ASN2WW
Hello Tina, thank you for reaching out. All the parts you are looking for comes within the lid lock assembly, part number PS17645328. We hope this helps!
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Drain all the water out of the tub with a shop vac Remove rear drain hose and drained rest of water into a bucket Remove small rear panel (bottom left hand corner) where the drain hose connects Tipped washer up about 45 degrees to get underneath it - Supported it with a few paint cans Remove internal drain hose/clamps from pump - w/ pliers Remove belt cover (gray plastic) with socket - 3 bolts Remove wire assembly plug from socket Remove old drain pump with socket - 3 bolts Install new drain pump - 3 bolts - plug wire assembly into socket Reinstall belt cover - 3 bolts Reinstall hose to drain pump (note panel will be inside washer) Feed drain hose panel through hole and reinstall - 1 nut Re attached drain hose to exterior drain plug You are done !
Very simple to repair. Be sure to drain the tub outside or into the sump pump then lay the washer on its side. The pump is right there on the bottom of the basket with 3 bolts. You will also need to remove the belt cover to get to the plug. So simple and saves you hundreds off repair man prices.
I thought it was the control board from the onset, but 'Online experts" said it was more likely the mode shifter or the lid lock. I ordered one of each, did not correct problem. Ordered the control board that was designated for this unit, it did not correct problem. Defective? Was send replacememnt, did not fix problem. Twice? Phone conversation with parts person, and after a little digging, it was NOT the correct board, correct board was not available. Returned all parts, refunds all around. Ordered correct board from another site, installed, programed, SUCCESS! Total repair time/installation-less than 15 minutes. Getting the correct part 30 days.
