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Pat
3 days ago
Sometimes skips rinse cycle. Sometimes adds water after drain and spins.
For model number GTW335ASN2WW
Hi Pat, thank you for your inquiry. Based on the description that you have provided, we would recommend checking the main control board, part number PS17626552. Good luck with this repair!
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Nelson
December 29, 2023
Machine when finished spinning model keep adding water and not spinning
For model number GTW335ASN2WW
Hi Nelson, thank you for contacting us. Based on our research, the issue is most probably with the water inlet valve, part number PS12726768. You may need to replace it to fix the issue. We hope this solves your problem!
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Don
February 29, 2024
this is the water level knob =needs to be replaced.it is cracked
For model number GTW335ASN2WW
Hello Don, thank you for contacting us. The knob you are looking for is part number PS11726904. If you need help placing an order, customer service is open 7 days a week!
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Arlene
March 20, 2024
My washer will not fill up on Maximum load. Purchased it October 31,2022. Please help me if I can order a part That would be great. Thank you Arlene
For model number GTW335ASN2WW
Hello Arlene, thank you for your inquiry. Based on our understanding of the issue, we would suggest checking the control board, part number PS16874148, to solve the problem. We hope this helps.
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Cynthia
March 26, 2024
My washer is continuously draining and filling even when the breaker is off. Could this be the water inlet valve?
For model number GTW335ASN2WW
Hi Cynthia, thank you for the question. Yes, the issue could be with the water inlet valve, part number PS12726768. You may need to replace it to fix the issue. We hope that helps!
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Drain all the water out of the tub with a shop vac Remove rear drain hose and drained rest of water into a bucket Remove small rear panel (bottom left hand corner) where the drain hose connects Tipped washer up about 45 degrees to get underneath it - Supported it with a few paint cans Remove internal drain hose/clamps from pump - w/ pliers Remove belt cover (gray plastic) with socket - 3 bolts Remove wire assembly plug from socket Remove old drain pump with socket - 3 bolts Install new drain pump - 3 bolts - plug wire assembly into socket Reinstall belt cover - 3 bolts Reinstall hose to drain pump (note panel will be inside washer) Feed drain hose panel through hole and reinstall - 1 nut Re attached drain hose to exterior drain plug You are done !
Very simple to repair. Be sure to drain the tub outside or into the sump pump then lay the washer on its side. The pump is right there on the bottom of the basket with 3 bolts. You will also need to remove the belt cover to get to the plug. So simple and saves you hundreds off repair man prices.
I thought it was the control board from the onset, but 'Online experts" said it was more likely the mode shifter or the lid lock. I ordered one of each, did not correct problem. Ordered the control board that was designated for this unit, it did not correct problem. Defective? Was send replacememnt, did not fix problem. Twice? Phone conversation with parts person, and after a little digging, it was NOT the correct board, correct board was not available. Returned all parts, refunds all around. Ordered correct board from another site, installed, programed, SUCCESS! Total repair time/installation-less than 15 minutes. Getting the correct part 30 days.
