GTW460ASJ5WW General Electric Washer - Overview

Hi Sheryl, Thank you for your question. If water is dripping into your washer when it is off, then a component inside the water inlet valve may have failed and it will need to replaced. You will need to test the water inlet valve with a multi-meter. To inspect and test your water inlet valve, disconnect the power source and the water source from your washing machine before beginning. Remove the rear panel of your appliance and locate the water inlet valve. It likely will be located directly behind the hose connections. After removing the valve from the washer, inspect the screens inside the valve for any buildups or debris, removing anything you find. Use caution when doing so as the screens cannot be replaced and if they become damaged you will need to replace the entire valve. You should also inspect the valve for any signs of cracking, wear, or damage. Using a multi-meter on Rx1 mode, place the probes onto the valve’s terminals. The reading you should receive varies from model to model, refer to your owner’s manual for what the reading for a functioning valve should be. If you receive a reading outside the recommended range, if you receive a reading of infinity, or if your valve is visibly damaged, you will need a replacement water inlet valve. If your washer came on by itself, you should also check the electronic control board for signs of damage, wear or burn marks. If the electronic control board shows any of these signs, it will need to be replaced. We hope this helps. Thank you and have a great day.

Hello Marjorie, thank you for your question. We would recommend checking/replacing the speed sensor and the shift actuator. I hope this helps!

Hello Christy, Thank you for the question. Normally this is caused by a defective Clutch Assembly. We suggest checking the clutch for wear or damage. We hope this helps!

Hi Bill, thank you for contacting us. Make sure that the house drain pipe is at least 30 inches high. Ensure that the drain hose is not inserted too far into the drain. There must be an air gap around the drain hose. A snug fit can cause a siphoning action. If the house drain is not at least 30 inches high, you may need a drain hose clip, part number PS271098. It attaches onto the drain hose and then onto the back of the washer. This lifts the drain hose up to a proper height to prevent siphoning. We hope this solves your problem!

Hello Steve, thank you for contacting us. According to our research on model number GTW460ASJ5WW, the problem appears to be with the lid switch assembly, part number PS16554755. A faulty switch assembly can generate a false signal of door opening which may stop the washer mid-cycle. If that does not help then the issue is likely to be with the control board, part number PS16743401. This electronic control board manages the washer's functions such as filling, washing, draining, and spinning. Customer service is always available to help you place an order if you are having trouble doing so. Good luck with your repair!