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CHRISTOPHER
September 26, 2023
The washer runs through it's cycle but after the final spin the clothes are still soaking wet. I already replaced the suspension rod/springs and this did not resolve the problem Water pump is pumping fine. Is there a filter/s that I should look for? In the meantime I am going to pull the washer plate to see it i need a new fitting.
For model number MVWX655DW2
Hello Christopher, thank you for the question. Check the drain pump filter. Make sure the drain hose is not kinked or crushed. Make sure you do not overfill the washer and that the load is balanced. If the drain hose is installed too low or too high, water can either be siphoned out of the washer or it may fail to drain and thus remain in the washer. If the washer is not level, adjust its leveling legs until it is balanced. If the belt that drives the drum is loose or worn, it may not be able to spin the drum properly and restrict the washer’s ability to drain. Check the belt, part number PS12578772, and replace it if necessary. Good luck with this repair!
Hi Tom, thank you for the question. According to our research, the drain filter is located under the inner tub. You may need to remove the inner tub to access the drain filter. We hope this helps!
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Mike
October 5, 2023
I have purchased many items on your site for my appliances. I have the above washer which I purchased new, in 2020. There is a strong damp smell emanating from the washer. We tried rinsing it with washing machine cleaners, but the smell still lingers.
Any suggestions?
Thanks in advance!
For model number MVWB835DW5
Hello Mike, thank you for your inquiry. Based on the description that you have provided, we would recommend checking the drain hose for any clogging. If this is not the issue, you may need to replace the drain pump filter, part number PS16660526, to fix the issue. It traps all the dirt and residue from clothes. Often these filters can sit uncleaned causing the washer to smell. We hope this helps!
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