WM2496HWM LG Washer - Instructions

The web interface is nice, however in this situation it references the wrong part which was not known until the item arrived. Customer Service handled return, however I had to call LG directly to confirm correct part number (LG p/n 4866ER0004A = p/n PS3524040) but this was only after LG also gave wrong p/n. When replacement part arrived the internal concrete had a crack in it. The part is basically a plastic shell that is filled with concrete. However the opening (about 1 x 4) is left open and with the concrete having a crack in it the piece will vibrate together and continue to break down over time (which is what happened to the original one) Before installing I chose to fill opening with epoxy and a plastic layer, then covered with electrical tape to seal it in. I feel this item is poorly designed from LG. Additionally this item was poorly packaged by PS when shipping which caused the damage (it weights about 15 lbs and was allowed to float around in a large over-sized box filled with large air pillows). I have photos but no way to upload here.

First unplug the machine. Turn the water off to the hoses. Remove the hoses from the machine to make it easier. Remove the screws from the back of the top cover. Pry the front sides with a screwdriver and lift. Standing behind the machine on the left side you’ll see the three solenoids or inlet assembly. Remove the two screws so as to take the inlet assembly out. There are hoses attached to the assembly.

Took front of machine off to access 2 shocks, put back together then removed panel in back to access third shock, watched YouTube video first so things went smooth

Removed top panal found broken parts and pieces, replaced spring and plastic spring holder. Straightened out and reattached drum front boot.

Unscrewed the old part; screwed in the new part and said a quick prayer - LOL!
The part worked great, but I wanted to mention how quickly I received the part!
I would definitely order from this company again!

bought a position sensor
top load machine when i tipped the machine over i found
the nut and washer on the floor .replaced the sensor and nut
took about half an hour

Disconnect washer - pull out and turn on it's right side. Remove bottom plate (2 screws). Water intake valve is attached to water line. Disconnect water line. On the other end of the pump is a rubber hose. Disconnect hose by using a pair of pliers to open pipe clamp. Disconnect the electric line by pulling the pronged plug out of the pump. The part is composed of the pump and a metal mounting plate. They are connected by 4 screws. Remove the screws and pull out the back half of the pump. The front of the pump is attached to the washer frame by 2 screws. When removed you will notice an o-ring that forms the seal between the two halves. Remember this when installing the new pump. You will have to take the new pump apart because the whole part will not fit through the frame opening, thus the need to make sure the o-ring is properly seated. You can either install the mounting plate to the frame then attach the pump half or with half of the part in front of the frame and the other half behind the frame connect the two, then attach it to the frame. Reconnect incoming water line using teflon tape and a crescent wrench. Reconnect out-flow line with the pipe clamp and attach the power line. Since you have to take the new pump apart make sure the o-ring is properly seated as it will have a tendency to fall out. Reassemble the rest.

Took the one off that was leaking and put the other one on

The repairs went great thanks to the videos and Steve.

Watch the video to repair and follow along

I youtube searched this problem and found a video from partselect. I watched the video, purchased the part, and followed the video instruction step by step to repair the washer. Part with tax and shipping was $52.

Not too bad, had a neighbor help with the project as washer/dryer were stacked. removed dryer from on top out of way. Drained washer, tilted on side to get access from down below. Second person help here. unscrewed drain pump from front, Used pliers to unclamp hoses, disconnect wires to motor (already pulled power from wall) pushed plastic clip holding in unit and pulled out. New unit was factory new, not a knockoff. We took extra time to clean out hoses, especially from the main washer unit, it was a simple unscrew clamp and pull hose down. We sprayed out gunk from hoses and parts going back in. Once new unit was ready, installed back and reconnected hose and power. The clamps were somewhat of a pain with the overall size and angles to get them seated and on correctly. Much easier to take off, but take the time to reinstall correctly. Don’t need water leaking. Motor much quieter now, wife is happy.

Totally dis-assembled this washer to check the bearings and drum plus fix the pump problem. We wash dog blankets occasionally and found the little drain hose from the front door gasket was clogged with hair. It makes a 90 degree turn and it gets caught there. THAT fixed the smell issue. As far as the pump replacement goes its quite easy. Videos online are your friend.

Unplug and disconnect water lines. Move washer out. I used soapy water to make it easier to slide because it is stacked washer and dryer. Slid dryer onto large trash can saving my back. So easy. Make sure it is heavy duty . Removed lid. Removed old part by removing to screws in back. Disconnected 3 wires, disconnected one hose at a time while reattaching each one to new part. That way I was sure to get them back in the right place. Attached back to machine . Put water hoses back on and checked for leaks before but lid and dryer back in place. Ta da!! This was so easy. I am a 57 year old woman and this was pretty simple. I tried trouble shooting by using tub cleaner and everything as manual suggested but it still leaked. Watch a lot of you tube. Apparently lg has this happen with this part a lot. Thank you parts select. I’m sure this saved me a lot of money. I have had enough money bleeding from my pockets with bigger home problems. Thank you.

I actually did the repair exactly as the video showed. If I would have had the part at the time of discovering the problem it would have been about a 45 minute repair from start to finish. Worst part of the whole fix was moving the heavy washer.