KEMC378KSS01 KitchenAid Microwave Oven Combo - Instructions

After reading other repair reports and talking to a representative, I ordered the thermal overload safety thermostat. Relatively easy to install after removing the oven from the cabinet, only it did not work. After going over the wiring with a voltage meter, we discovered there was no power to the upper oven, only the lower oven was working. Took the panel off the top of the oven and found a wire which was not attached to anything. Never needed this part at all. This oven was purchased from a second-hand store and was used in a remodeling. $52 for part and $100 for serviceman to make the oven operational.

I found several posts about Whirlpool/KitchenAid ovens having this problem and most of the time this required a replacement of the thermal fuse. Other than the large number of screws to remove the oven and the sheet metal coverings, replacing the fuse was mostly about waiting to get the part. If I had a local dealer with the fuse, I probably could have been baking Deep Dark Chocolate Cheesecake that same evening. Even so, this particular repair should be left to those familiar with doing moderate-level handyman type repairs. You have to make sure the breaker is off and beware of the sharp edges on sheet metal. Fortunately, the fuse was easy to find using online documentation for my model. Part Select was very helpful when my original order did not arrive. Their customer service was great!

This site helped me diagnois the problem rating the suggested problem as a 99% chance cause of the problem. Ordered the thermal overload safety thermostat and it arrived in just two days. Repair was quick and easy once getting the oven removed from the cabinet. (It's very heavy so have some assistance or a sturdy stand to set it out on.)#2 Phillips scredriver and needle nose pliers were only tools needed. Overall, an easy repair for anyone.

I took the new try out of the box and placed it on the turntable and I was DONE! Took about 10 seconds. The delivery was speedy as promised. I will definitely order from this company again for replacement parts.Very good customer service and communication.

I ordered it from PartSelect one evening and had the replacement glass one day later. It was the quickest service I have ever experienced. Now, I can continue to use my microwave. Thanks for such great & timely service.

Lifted out the chipped one, inserted the new one. Pretty simple.

Honestly, I was afraid to order from this website, but after reviews, I placed my order, and 2-3 days later, my glass tray was replaced in my Microwave! I was freaking out because you just cant go back to Sears or Standard Brands and get a new one...everything is on-line. Im VERY happy.

Once the door was secured with hinge locking pins which I made out of cut off 16 penny nails,I removed the door , layed it on a soft padded piece of vinyl and proceeded to remove the inside top cover which was secured with phillips screws on the top and sides. I was then greeted by 2 sheets of glass before I could get to the front glass which was the one that cracked.These sheets of glass were secures with slotted metal frames which also required removing several screws and braces. I was then able to remove the cracked glass and replace it with the new glass panel. Then I had to reverse the steps to assemble the door which was fairly easy since I made a diagram of the steps when I disassembled the door (this saved me alot of aggravation since my memory isn't what it used to be. The door was fitted into the frame of the oven and once the hinges were in place I removed the pins and closed the door. It was at that point that I got a kiss from my grateful wife. End of story.

Took off the covers and replaced the little bulbs. Took a long time to figure out how to get the covers off. Bulbs were $26 apiece!

I am not a big do-it-yourselfer, so maybe I might have found this more difficult than expected. When I first looked at the oven before ordering the part, I saw a couple of screws and it seemed like an easy task. However, I found that I had to remove to whole door first, which was actually easy. Then I started to remove the case. Then I removed several layers of a puzzle. Oven door had 3 pieces of glass and 3 metal brackets. The installation video was for a completely different oven. Although I got out the broken glass easily, I had difficulty reassembling. The oven diagram for the parts was even deceiving. I had to involve my spouse and after an hour of cursing everything, we finally managed to get the thing back together. Whoever designed this oven must have been a deranged German scientist. However, everything is back to normal and I probably saved a couple hundred bucks for a repairman.

Second time we've ordered from partselect.com and we're very pleased with their service!! Replaced interior glass and as we were doing so, the exterior glass shattered - apparently from age. So ordered the next part; it arrived quickly and well packed and somewhat reasonably priced. All was easy re-assembling the door in all it's layers until it came down to putting the door back on. The springloaded hinges are tough! We found some directions that really helped us. Then it took about 1/2 minute and we're done!

There are hinges on the door that need to be lifted up to take the entire oven door off the appliance. The screws are taken off of the door to get to the interior glass. The cracked oven door was simply taken off and replaced by the new one and the screws were put back and the door was placed by hooking it onto the appliance and the hinges were dropped down. Simple as that!

I was able to convince a local mechanic that he could do this after watching it done four times. The most difficult part was unscrewing and taking out the oven to get to the back. He suggested since this has happened everytime I used the self-cleaning feature, that I cut a hole in the wall for easier access (tongue-in-cheek). The most difficult part was dealing with the extended warranty service plan - this is covered, but they could not find a technician to do this. Then I found out they don't pay mileage so who would want to come out to a rural ND ranch to repair an oven?

I did some research on blogs and identified the thermal fuse as likely culprit. Ordered part from PartSelect.com, but had to call the 800 number because the parts diagram doesn't show this fuse, just the thermostat. The fuse is located on the back of the oven, so it must be removed from the cabinet, but that wasn't a huge project. There are a bunch of sheet metal screws holding the top and back covers that must be removed. The fuse is held on by two screws and has two wire connections. Getting the stove out and disassembling is the hard part, but not really difficult if you take your time. I used a foot stool that was about the same height as the bottom of the oven and just slid the oven out on a piece of cardboard. Make sure you turn the power off before starting.

I went to the source of power on the stove and noticed one of the terminals had come loose from the terminal block and had shorted out against the cover of the terminal junction. After prying the loose terminal off cover I ordered new terminal block and received it the 2nd day. I removed the old terminal block and replaced the part in about 10 minutes..Thank you Parts Select for your easy to find diagrams and quick delivery.