JGP963SEK1SS General Electric Cooktop - Instructions

The grates arrived individually packaged in bubble wrap and in their own box plus those boxes were put in another box with bubble wrap. Very impressed with their shipping technique! The grates fit my cook top perfect! Nothing but good things to say about Part Select and their customer service. Awesome!!

I JUST EXCHANGED THE BURNER AND BURNER CAP.

Unplug the range from its wall socket to avoid electric shock. The various range parts that support a pot or frypan are easily lifted off their perches, exposing the small white igniter. The only moderately difficult aspect is wiggling the igniter out of its retainer. The electric wire leading into it then can be pulled out and fed into the new igniter with a push. Replace igniter in its retainer, then replace the range parts you removed to expose the igniter and plug the range back into the wall socket. Piece of cake.

Remove the existing burner and install the replacement.

Replaced all 4 knobs. Pulled the old knobs off and put the new knobs on. Easy, Peasey.

It's a very simple repair all you do is unplug the stove top remove the burners tops lifting them straight off you'll find two screws on each of them unscrew the two screws lift them off and set them aside you should find gaskets under each one of them ours was not in very good shape at all most were missing lift the top off of the stove top you'll find the wires with a white I believe one was rectangle and the rest were square pieces just pull them straight up you have to give them a little bit of strength to get them off on our stovetop that were five on one wire 1 to the next of a night so on at the end there are two plugs unplug them pull the one straight up you might need a needle-nose plier and the other one is connected to another wire you just pull them apart hands on each one have the new set ready in the center of each of the square white pieces you may have to turn the little piece in the center to line it up with the flat part push them down they will seat firmly put the top back down screw the burners back in place put the burner caps back on plug the stovetop back in and turn it on.

First take picture of cooktop. Go below cooktop and unplug electrical and turn off gas valve. Set burner greats aside along with bummer caps. Pull control knobs straight up and off, and set aside. Use 15 torque driver and remove two torque screws from each burner bases. Pull each white igniter up while holding the burner base in place. There is a wire attached to each igniter, separate the wire from the igniter and set aside. Once all igniters are removed, carefully remove all burner bases and set aside. Now lift top cover off. As you’re lifting the cover careful of the igniter wires. Now take another picture to refer to when installing new igniter harness. Notice where the harness plugs in and use pliers to remove the two plug connections from the igniter module. Then remove the rest of the harness from the top of the gas valves. Vacuum debris and clean up tray. Your last photo will be handy, refer to when installing igniter harness. Orient. All burner igniter switches the same on each gas valve. Check for wire clearance on wire harness. Reinstall top, guide igniter wires up through top, relocate burner bases in correct locations. Start all torque screws, leave loose until all igniters are reconnected and placed back down in there holes. Then tighten all torque screws. Reinstall burner caps, control knobs, and greats.
Go underneath and plug in power cord and turn gas valve on. Check all burners for correct operation.

Too easy a five year old could do it

Replaced worn or missing Grate Foot with new ones. Took less than 5 minutes.

Inserted the grate foot into the spot provided; after consulting the parts manuel to insure I was using the proper procedure.

I do use silicone to help hold the foot but it still won't hold

As soon as we got home we looked up your website to order a new Head Burner D.

The new cooktop was going to be used on a center Island and I could not figure out a way to vent the cooktop, so I took it back to Home Depot for a refund, and I returned the head burner D back to you.

I do appreciate your service very much, and I am sure that we will have the opportunity to do business again.


Thank you,

James Foster

Groesbeck, Texas

the electrodes on this model have to be removed before you can raise cooktop, once cooktop is raised remove wire from burner bracket, use needle nose pliers to squeeze bottom of clip,remove &replace with new parts.

Shut off the gas and electric. Remove all the burner grates, burner caps, and burner valve knobs. Unscrew the two star screws holding down each burner base (an electric driver makes this quick and easy, but final tightening should be done by hand on reassembly). Carefully pry with a flat screwdriver each burner base assembly off the maintop assembly, being careful not to damage the spark igniters or burner gaskets. Carefully remove the electrical leads from each spark igniter, using pliers if necessary, and place the burner bases aside. Once all the burner bases have been removed, the maintop assembly can be raised off of the bottom burn box and set aside. Remove the top sheet of foil backed insulation foam from the burn box. Remove the old switch and harness assembly and disconnect black and white electrical leads. Using the diagram provided in the replacement part bag, install the new switch and harness assembly (it is not the same as the one being replaced, so you will need to follow the instructions). Reverse the above steps to re-assemble.

Overall this was a very quick and easy fix for the problem of constant sparking, it took about 30 minutes, and now my cooktop works like new, saving lots of $$$$ avoiding a replacement.

I got really great customer service on finally getting the right part. It came really fast it fit perfect but the cap is a high gloss black instead of a flat black. I will need to call customer service again to see if they can the correct color this time.
Otherwise everything was great!

Cut off approx. 1/8" in length for correct fit.