CVE3401B Jenn-Air Cooktop - Instructions

I didn't repair anything because you sent me the wrong part! I submitted a claim to return it and it's been a week, and I have heard nothing from you. Horrible customer service, I'll be calling today.

My cook top has the red wire piggybacked along all the cook top switches. It was easy enough to reroute the red wire coming from the dual surface burner to pin 4 i believe on the new switch. Follow the previous thread and look at the instruction sheet online for this switch

IMPORTANT WIRE CONNECTIONS: The manufacturer instructions describing where each wire connects is woefully incomplete. There are 6 or 7 wires to connect and only 2 are explained in the instructions. I took several photos of the original switch showing where each of the wires was connected before disconnecting and installing the new switch. If I hadn't taken the photos I would have been completely lost on where each wire connected.

simply took off smooth surface top flipped it upsde down on a towel. unbolted the entire burner assembly. matched connections with the new burner with limit switch. replaced smooth surface top plugged it in. no problems. extremely easy fix no repair charges.

We received the new knobs, they were a perfect fit. Installed in less than a minute! Looks like new.

Ordered a replacement grease filter.

Aligned the new knob with the cooktop socket and it went on easliy and has worked fine ever since. So thrilled we were able to replace the knob without having to buy an entire new cooktop. The new knob looks different but it is black and so is the cooktop and new cooktops now have different looking controls anyway. Thank you. You were a life saver!

Item looked exactly as part to be replaced. Knob lifted out, used pliers to remove rest of Knob assembly then lined up the Dr shapes on Knob and cook top and snapped into place. Took all of 30 seconds to do. Knob looks exactly the same as the Knob it replaced.

Turn Circuit breaker off.Open the Oven door removed the 2 screws to the top surface. Disconnect the wire harness mark and remove the wires from the Old Element, removed the screws holding the element to top surface, Remove element replace with new element. Install wires, install screws, reconnect wire harness reposition surface. Reinstall screws and turn Circuit breaker power back on. Done and Done

Used needle nose pliers to remove the remaining broken park from the D connector. Used a little pressure to install the new part on the connector.

Exact fit, but read the instructions! Male connectors on element are labeled 1A 1B 2A 2C, very faintly etched in the ceramic. Even though the old and new elements look the same (and I took photos to aid installation), the connector locations are different -- 1A on the old element is where 2B on the new one is, etc. Used included extension wire for one that would not reach with the new configuration and everything works perfectly.

I followed your excellent service instructions.
This was the reason I purchased the part from you,
even though other websites had the same part for considerably less

Turned off power to cooktop and double checked
Lifted up entire cooktop and rested it on two pieces of wood that spanned gap underneath
Removed screws from around edges to free the metal framework that holds the cooktop in place-- this requires spinning the cooktop a bit to get access to the back.
Lifted metal framework off
Lifted glass from cooktop off
Checked configuration of power plug ins against new part and noted where they should go. There was a slight difference of how plugs were arranged, but it was easy to logic out.
Removed old burner unit and plugged in new one. Ensure that nothing was touching contacts.
Replaced the glass top onto cooktop
Put metal frame back in place and screwed in
Lifted entire cooktop, removed boards, and lowered back into place

number to get the correct part was problem. item number was a whirlpool number. all other soureces i could not get the part. part selec t was able to come up the whirlpool item number. when i received the correct part it did not take long repair the problem. thank you for all your help.

Followed Igor’s instructions and it was very easy and straightforward. New switches work great.