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11021182013 Kenmore Washer - Instructions

All Instructions for the 11021182013
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the top section of the agitator would not turn
First I came to this web site and discovered some directions from other customers. I then followed those directions to disassemble the agitator. I removed the softener cup by pulling up on the blue plastic retention ring. I then used a flat head screwdriver to remove the plastic cap by placing the screwdriver into the slot on the side and prying it off. Next I used a 3/8 socket and extension to remove the bolt which holds the agitator to the shaft. After the bolt was removed I pulled up on the agitator and removed it from the washing machine. To remove the upper section of the agitator, I placed it on the ground and holding the base with my feet, I pulled on the upper section. I then removed the dog ears, verifyed the problem and ordered the parts (dog ears). The parts arrived in less time than promised, were installed in about 5 minutes and I was back to doing laundry. When you reassemble the agitator, turn it upside down to install the dog ears so they do not fall out.
Parts Used:
Agitator Directional Cogs
  • joseph from san antonio, TX
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Screw drivers, Socket set
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Replaced cogs in agitator
Fabric softener dispenser simply lifts off the top of the agitator. Then, a flat head screwdriver, tucked anywhere under the edge of the cap, lifts/pries it off. Then drop a 1/2" drive extension(no socket as it simply is the extension itself) into the plastic "nut" and remove it while holding onto bottom of agitator with your other hand. Lift it out, replace the cogs and reverse for reassembly. Total time less than 5 minutes, including shipping was $10.50 for cogs - repair #4 completed thanks to the fine folks at PartSelect! PS - part arrived at my door less than 24 hrs after ordering it even tho I requested 2-3 day shipping.
Parts Used:
Agitator Directional Cogs
  • Allen from Simpsonville, KY
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
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Top agitator would not agitate
The repair was very simple. I removed the agitator cap with a small screw driver, removed the retainer screw with a socket set tool. I removed the top agitator, lifted the cam and removed the old worn directional cogs installed the new ones. I reassembled the agitator. All of 10 minutes.... Very easy
Parts Used:
Agitator Directional Cogs
  • Michael from Clarksville, TN
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Screw drivers, Socket set
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Top Of Agitator Was Not Engaging
1St I took the top cap from the agitator, I then removed the middle cap. I then removed the 7/16th bolt from the middle of the agitator and removed the agitator. I took the old broken parts out and replaced them with the new parts. I then put everything back together in the reverse order tried the washing out and it works great. Actually I just followed the instructions, which took 20 minutes, and everything was kopacetic.
Parts Used:
Agitator Repair Kit
  • RANDI from APACHE JUNCTION, AZ
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Socket set
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My Machine Wasn't Agitating... Which Was Agitating Me!
It was really easy. I popped off the agitation cone cover, used a socket set to remove the bolt which holds it all together. I removed the broken part, assembled the new one, using the old one as a example. I installed the new one. . . And I have clean clothes again. So much better to fix the old machine then buy a new one. . .
Parts Used:
Agitator Repair Kit
  • mary from hallandale, FL
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Socket set
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Upper agitator would not move
Removed the fabric softner despenser on to of agitator.
Removed the filter inside the agitator, pull straight up
Removed the bolt in the center of the agitator using a an extension on a 5/!6 socket.
Pulled the agitator out of washer removed inner works by hand. There are 4 fiberglass parts with teeth on them, I removed these 4 units and replaced them with new ones and it them put agitator back together in the reverse order. Works great.
Parts Used:
Agitator Repair Kit
  • Gary from Lake Havasu city, AZ
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Socket set
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Top Agitator not turning
Removed top agitator cover. Removed bolt and pulled out the cam holding the dogs. Assembled new cam w/dogs put in place and installed bolt plus agitator cap and was ready to wash.. Very Simple
Parts Used:
Agitator Repair Kit
  • John from Asbury, IA
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Screw drivers, Socket set
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Top of Agitator would not rotate
1. Lift the softener dispenser up and out
2. Lift up the plastic cap underneath
3. See bolt...use ratchet with extension to loosen and remove bolt
4. Remove whole agitator by simply lifting it up
5. Place agitator on floor and separate top from bottom agitator by simply pulling apart
6. See 4 plastic cogs that spin the agitator. Like mine they are probably completely worn/stripped.
7. Replace old 4-cog set with a new 4-cog set. They are small and inexpensive parts! I did this and our machine is working just great!

This also gave me a chance to clean the agitator thoroughly!
Parts Used:
Agitator Directional Cogs
  • Depeturie from Madison, AL
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Socket set
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The little dogs in the top agitator were worn out.
Easy. I took the fabric dispenser off, popped the cap off the top of the agitator and my husband removed the big screw down in the hole. We pulled the thing apart, took the old part out, put the new part it, put it back together. The hardest part was getting the big screw loose. (That's where my husband came in.) My $75 washer I bought at auction works like a new one!!
Parts Used:
Agitator Repair Kit
  • Debra from Salem, WV
  • Difficulty Level:
    Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Socket set
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Top partion of agitator turned in both directions by hand and was not driven by the motor.
Using the IPB I removed the upper assembly to gain access to the cogs. Turned the assembly over and incerted the new parts and reassembled the pieces in reverse order.
Parts Used:
Agitator Directional Cogs
  • Charles from Lindenhurst, NY
  • Difficulty Level:
    Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Socket set
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worn our Agit-dogs, agitator wouldn't pull clothes down
FIRST I printed the directions from an online DIY stie, then removed a single bolt from the center of the agitator. I dismantled the agitator, replaced the dogs, and used to printed page to help me reassemble the agitator. I then replaced the bolt. It's VERY easy, but you need the pictures to be sure you've put everything back in the correct place.
Parts Used:
Agitator Directional Cogs
  • Douglas from Wetumpka, AL
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Socket set
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Agitator wasn't turning
After reading on line how others did it, it was simple. I lifted out the softener dispenser. Under that there was a plastic cap. You just lift it out - theres no fasteners holding it. It just fits snugly in place by means of an o-ring. Under that there is one bolt holding the agitator to the spindle. Loosen that and remove the whole agitator. The agitator then comes apart in the middle. Just pull the two halves apart. The only tool you will need is one socket with a long extention and a ratchet. Once apart you will see the 4 plastic cogs that spin the agitator. The teeth were worn off of mine. I simply replaced the four cogs that come as a set. None of the other parts were worn to the point of needing replacement. I now have a fully functioning washing machine that was repaired for less than thirteen dollars!
Parts Used:
Agitator Directional Cogs
  • Walter from Brandon, MS
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Socket set
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The top of the agitator no longer would engage, the little ears were stripped
I pulled the top off ( the fabric softner dispenser) unscrewed the nut pulled up on the agitator replaced the ears put it back together. . It works just as good as a $75.00 an hour repairman could have done. And the wife wanted a new washer? Ha
Parts Used:
Agitator Repair Kit
  • Charles from Mechanicsville, MD
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Screw drivers, Socket set
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The washer quit agitating
I noticed the agitator didn't "lock up" in one direction to properly agitate the load (which in turn "agitated" my girlfriend. I took the agitator apart to find the dog ears were worn. I ordered some new ones at a cost of about $12 delivered fed-ex and had the new dog ears installed in about 15 minutes saving me a bag of money from the repair man.
Parts Used:
Agitator Directional Cogs
  • Jeff from Michigan City, IN
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Socket set
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agitator weak, hardly turning
took the cover off the top of agitator, removed 3/8" bolt that went through cam and secured agitator. removed agitator and replaced the 4 agitator dogs and cam.
replaced agitator, tightened bolt, replaced cover. the washer works like new again? thankyou for your help and the correct parts.
Parts Used:
Agitator Repair Kit
  • paul from mount Juliet, TN
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Socket set
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All Instructions for the 11021182013
121 - 135 of 472