Product Description
Ice Dispensing Drive Cup Specifications
This part is found at the end of the auger in the ice container - replace this part when the icemaker doesn't dispense ice.
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Troubleshooting
This part fixes the following symptoms:
Ice maker won’t dispense ice | Ice maker not making ice | Noisy | Ice maker dispenses too little ice
This part works with the following products:
Refrigerator.
This part works with the following products:
General Electric, Hotpoint.
Part# WR17X11459 replaces these:
AP3203248, 1057467, WR17X11459
Customer Reviews
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Margo P - August 24, 2023
Verified Purchase
Easy repair
The part arrived quickly and fit perfectly. It was simple to replace by watching a video. No problems.
Alain J - August 8, 2019
Verified Purchase
Rapid delivery !
Excellent purchase Workopolis perfercly
Tim E - May 16, 2019
Verified Purchase
Easy repair
The part was easy to install, however I have other problems which require more parts
John C - April 2, 2019
Verified Purchase
Easy repair
I think this part should be made a lot sturdier. It is soft plastic and I can see it breaking again if ice backs up. The part is great had a little trouble getting augers out during repair. When the dispenser broke the auger backed off on the screw ( which is reverse thread). Which went into the plastic so it got stuck and lodged. A lot of gentle prying so I didn’t break the ice container got it out.
Rick W - January 25, 2019
Verified Purchase
Part Select excellent service fast delivery.
Ice maker works perfectly again. Easy to install ordered a spare.
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Customer Repair Stories
Average Repair Rating: 3.7 / 5.0, 29 reviews.
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Ice Maker stopped dispensing ice through Ice Maker Dispensor.
After taking Ice Maker's ice collection container out, I noticed that the plastic cup drive was broken. I did a websearch for repair and replacement parts for our GE refrigerator. I found PartSelect website easy to navigate and find the replacement part necessary...and placed an order.
Once I received the shipment, I placed the Cup Drive into position and used the flat edge of a knife to allow the Cup Drive to slide into the tight-fitting position necessary. After positioning into place, I placed the ice collection bin back into the freezer...turned the ice-maker back on...and waited for ice to be made. A day later, the ice maker had produced enough ice to test the ice maker's dispensing mechinism. The cup drive worked perfectly...and ice began to be dispensed. The dispensor has been working ever since.
I also replace the ice and water filter...another very easy task...of unscrewing the old and replacing with the new filter. After replacing the filter, I let the water dispensor run for 2 minutes to flush all air out the system. The water dispensor work perfectly.
Once I received the shipment, I placed the Cup Drive into position and used the flat edge of a knife to allow the Cup Drive to slide into the tight-fitting position necessary. After positioning into place, I placed the ice collection bin back into the freezer...turned the ice-maker back on...and waited for ice to be made. A day later, the ice maker had produced enough ice to test the ice maker's dispensing mechinism. The cup drive worked perfectly...and ice began to be dispensed. The dispensor has been working ever since.
I also replace the ice and water filter...another very easy task...of unscrewing the old and replacing with the new filter. After replacing the filter, I let the water dispensor run for 2 minutes to flush all air out the system. The water dispensor work perfectly.
Other Parts Used:
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Fred from River Ridge, LA
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Difficulty Level:Easy
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Total Repair Time:Less than 15 mins
647 of 732 people
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Replace Broken Drive Cup
This was the second time in two years I had to replace a broken drive cup. Remove four screws that fasten the ice bin to the frame. Remove one screw that fastens the cube-crushed ice lever to the bin. Do not remove the lever and spring from the bin. Move the lever to expose the connection to the cube-ice shield. Push the lever to compress the spring and remove the lever end from the cube-ice shield. The cube-crushed ice assembly is a press fit and should pry away from the bin. Two issues. 1- The threaded plastic bearing on the dispenser end had turned all the way in causing the end of the dispenser screw shaft to bore through the housing and trap the shaft onto the housing. I had to insert a pry between the housing and the dispenser mechanism to release the shaft from the hole it had bored. Then the dispenser mechanism separated easily and the drive cup replacement was simple. 2- Why was the drive cup breaking? When I used "quick ice" the freezing tray over-filled causing the cubes to freeze together at the top. The bonded cubes then got trapped in the dispenser screw and jammed a lump of ice into the end of the bin causing enough pressure on the plastic drive cup to break it. Lesson - Check the ice bin frequently for frozen lumps of ice. If present, empty the bin and make sure only properly formed cubes are present. Run the dispenser frequently to prevent ice cubes from freezing together.
Other Parts Used:
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John from Henderson, NV
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Difficulty Level:A Bit Difficult
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Total Repair Time:15 - 30 mins
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Tools:Screw drivers
91 of 105 people
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ice dispenser would not turn
It appeared that the helix lock wore out first, then the cutter teeth dug into the side of the plastic housing. Then the cup drive broke in half from the helix being jammed. Removed the ice bin from the refrigerator. removed 4 screws around the edge of the bin. Pry open clips that hold the auger assembly in place. Remove the clip from the end of the auger. Pry old plate helix lock from holder. Pull out helix auger removing cutters and keeping everything in order. Replace old plate helix lock with new one. Replace cutters in order and tighten nut and install clip. Put new cup drive on end of helix. Snap assembly back together. Replace screws.
Other Parts Used:
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Bill from Corona Del Mar, CA
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Difficulty Level:Easy
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Total Repair Time:Less than 15 mins
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Tools:Screw drivers
61 of 83 people
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Plastic Drive Cup split
I took the four screws out of the ice basket and removed the plastic cup pieces. I then lifted the scress shaft up and put the new cup in. You have pull up very hard on the screw shaft and use two thin flat metal puddy knives to disingage the two plactic stays on each side of the shaft holder. The plactic housing around the screw shaft did not brake, however. I then put the screw shaft and the cup drive in place quite easily. Works fine.
Other Parts Used:
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Leroy from Cary, NC
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Difficulty Level:Difficult
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Total Repair Time:1- 2 hours
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Tools:Pliers, Screw drivers
34 of 41 people
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Drive Cup Broke and Helix Cracked
Pulled Ice bin out and emptied ice out of bin. Removed 4 screws holding bin to frame and seperate bin from frame. Takeoff or loosen dispenser arm that has 1 screw holding it. On the sides in the front I pushed tabs in and pulled up on front auger/chip assembly area using two screwdrivers to hold tabs in. Pulling assembly up took a little pressure by hiting down on main ice bin to disengage and watching to see that tabs were also disengaged at same time. After that it was take c-clip off loosen nut and disassemble. You might want to draw a diagram as to how everything was in place or take a picture with your camera phone to make it alot easier for you to remember how everything went. Remove and Replace parts and assemble in reverse.Once you start to do it you'll see how it goes so easy, hopefully I didn't miss to many steps but if I did You'll see what needs to be done to go to the next step.
Other Parts Used:
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Michael from Surprise, AZ
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Difficulty Level:Easy
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Total Repair Time:15 - 30 mins
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Tools:Screw drivers, Wrench (Adjustable)
32 of 40 people
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Ice maker wouldn't dispense ice
ice tray slides right out. 4 philips to remove the bottom, 1 to remove the arm that controls the mode (regular vs. crushed). It just slips into a hole on a wheel at the dispenser end - the same end has two tabs you push in and slide up/out the coil screw that rotates and drives ice out. Once one end is out, it slips out, replace the cup, reverse. This is the 2nd time I've ordered from PartsSelect, both times the part came in just a couple of days, easy navigation on the site, plenty of security validation, etc.
Other Parts Used:
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Danny from Saint Augustine, FL
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Difficulty Level:Really Easy
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Total Repair Time:Less than 15 mins
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Tools:Screw drivers
29 of 36 people
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Water line to Dispenser Broke& Ice Maker Clip
Super simple... removed pnl in back connected the splice, added the new house, replaced the clip in the Ice Maker Tray....
Other Parts Used:
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John from Redondo Beach, CA
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Difficulty Level:Really Easy
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Total Repair Time:30 - 60 mins
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Tools:Nutdriver
18 of 33 people
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Drive cup broke, light went out
Just had to pull ice maker drawer out and replace the drive cup which was very simple. Light bulb on door dispenser was kind of hard to get back in cause it is such a small space to screw the bulb in.
Other Parts Used:
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Stella from Puyallup, WA
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Difficulty Level:Really Easy
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Total Repair Time:Less than 15 mins
14 of 27 people
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replacing ice maker drive dispensing cup
followed instructions already posted on your website, but had a very difficult time getting the dispensing side of the auger assembly to slide out, even after I disengaged the plastic tabs. There is no easy way or place to grab the assembly to pull it out. Finally turned the unit upside down and pounded on the edges of the assembly with a wood block and a small hammer. Once the part started coming out a couple of inches, I flipped over the ice bin and was able to pull it out the rest of the way, once I had something to grab on to. After the auger assembly was out the cup replacement was easy per posted instructions and the unit snapped back together easily.
Other Parts Used:
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David G from Walpole, MA
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Difficulty Level:A Bit Difficult
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Total Repair Time:30 - 60 mins
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Tools:Screw drivers
11 of 15 people
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the drive cup on the auger had broken in half, no ice dispensed
Removed four screws holding the bin ontomain body. lifted the auger enough to slip in the new cup and placed the bin into the main body and installed the four screws back. Put the bin back into the Freezer. it work just fine
Other Parts Used:
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Arvind from Port Saint Lucie, FL
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Difficulty Level:Really Easy
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Total Repair Time:Less than 15 mins
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Tools:Screw drivers
10 of 17 people
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Questions and Answers
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Liliana
October 6, 2017
Do you have any video
For model number wr17x11459
Hi Liliana. Thank you for the question. Please see the link below for the video. Hope this helps!
https://www.youtube.com/watch?v=5MY_AShPoUg
19 people found this helpful.
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Tony
November 3, 2017
Will this fit a Samsung da97 06978g
For model number Da97-06978g
Hi Tony,
Thank you for your inquiry. The drive cup is a GE part and will not fit your appliance. For information on the correct part, we would need your model number. I hope this helps. Thank you and have a great day!
2 people found this helpful.
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Grant
May 6, 2018
Will this auger cup fit my GE refrig?
For model number PSC23MSWCSS
Hello Grant, Thank you for your inquiry. Yes, we do show that this ice auger drive cup will fit the model number you provided. Hope this helps!
2 people found this helpful.
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David Hershan
June 24, 2019
How do you replace ice dispensing cup
For model number Zfsb23dxass
Hello David, thank you for your question. Here is a video that might help! https://www.youtube.com/watch?v=5MY_AShPoUg
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Bob
November 4, 2019
Hello, my refrig keeps breaking the ice despencing drive cup, model number ps964134. Can you please advice a possible cause for this to keep happening. It has broken two so far, the one that came with the frig and a replacement part i ordered from you. Thanks.
For model number GSF25XGRBWW
Good Day Bob. Thank you for your question in regards to your unit (Model Number GSF25XGRBWW). Based on our research, the reason that this may be happening is that the auger is out of alignment and may need to be reset. Hope this helps. Best Regards.
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Nicole
July 15, 2021
Will this fit my ice maker?
For model number GFSS6KKYESS
Hello Nicole, Thank you for the question. The cup for this model is not sold separate from the Ice Bucket and Auger Assembly. We hope this helps!
1 person found this helpful.
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Manuel
September 25, 2019
How to install
Hi Manuel, Thank you for the question. Please see the link below for the video. Hope this helps! https://www.youtube.com/watch?v=5MY_AShPoUg. Good luck with your repair.
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Trina
October 10, 2019
When we try and get ice, it makes a loud clunking noise like the auger comes out of place. Is this the part we need to make it stop making a noise and have ice again?
For model number GSS25KSW
Hi Trina, thank you for your question. It could be this part however I would suggest pulling out the ice bin and taking a look at the parts to see if anything is broken or not. Once you do an inspection of the parts you should be able to see if there is anything broken in there. I hope that helps. Good luck with your repair.
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Deborah
April 26, 2022
Auger makes a grinding/thumping noise but does not move the ice forward. Will replacing the motor fix it?
For model number Gss25lswass
Hello Deborah, Thank you for your inquiry. You can test the auger motor with a multimeter to see if it is causing the issue. If you are unfamiliar with how a multimeter functions, we have videos available to assist you. We hope this helps and if you need help placing an order, customer service is open 7 days a week. Please feel free to give us a call. We look forward to hearing from you!
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DAVID
January 24, 2023
WE NEED THE WATER/ICE DISPENSER GRILL:
CAVE:1 REV:2 GRILL : 200D7803P002
DO YOU HAVE IT?
For model number PSC23NSTCSS
Hi David, thank you for reaching out. The dispenser grille, part number PS1483313, fits your model. If you need help placing an order for it, please feel free to give us a call. We look forward to hearing from you!
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Model Cross Reference
This part works with the following models:
PartSelect Number: PS964134
Manufacturer Part Number: WR17X11459
Manufacturer Part Number: WR17X11459
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