This motor is used to activate the blades to crush the ice for dispensing. This part is now threaded with a left hand thread and the J nut is no longer required.
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Replacing your General Electric Refrigerator Auger Motor
Troubleshooting
This part fixes the following symptoms:
Ice maker won’t dispense ice | Ice maker not making ice
Average Repair Rating: 3.6 / 5.0, 15 reviews.
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Bad Ice Auger Motor
Things I learned...remove only the two far left screws and one far right screw from the ice auger motor mounting plate. Disconnect both wiring harness connectors. With the assembly removed from the freezer, you'll need to get the motor seperated from the drive mechanism (fork). This was the most difficult part of the repair. The reason is that the fork (which is reverse threaded) cannot be unthreaded independantly of the motor shaft (ie. they both turn together). Locking pliers on the shaft only stripped metal from the shaft and did not supply enough torque to remove the fork. The way I finally did it was to take the old motor partially apart, then lock the gear case (keeping the shaft from rotating) with the motor's own splined internal rotor shaft. Once I finally got the fork apart from the motor shaft, swapping out motors was simple. You'll need to put the old plastic glove on the new motor to keep it dry. Also, the replacement motor I got from partselect.com did not come with threaded mounting bolt holes. Therefore, I had to use slightly larger self tapping screws I got from the hardware store. I also used locking washers as the assembly is subject to vibration.
Other Parts Used:
Mark A. from Port Byron, IL
Difficulty Level:
A Bit Difficult
Total Repair Time:
More than 2 hours
Tools:
Nutdriver, Pliers
57 of 67 peoplefound this instruction helpful.
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Ice dispenser was not dispensing ice
I unplugged the fridge before I did the repair. Took out the ice bin, then I took out the two screws located at each side of the plate that holds the dispenser motor using a nut driver. I then disconnected the whole assembly from the wiring harness in the freezer. Took out the two screws (one on top and one on the bottom) that holds the plastic back cover of the assembly,popped out the back cover. I used the hack saw to cut the shaft of the motor because the auger drive has a reverse thread and won't come off from the motor. I then took out the three screws that hold the motor to the plate and disconnected the wiring that's attached to it noting which wire go where. Put in the new motor, the auger drive, reconnected the wires, put the back cover on, reconnected the wiring harness to the freezer and attached the whole assembly in the freezer. Done!
The motor shaft stripped and the drive auger spun in place instead of driving the auger to rotate. I had to purchase an entire motor even though the motor itself worked fine. The shaft being stripped had to be hacked off to get the motor out of the assembly. New motor installed, new drive auger installed. Works fine.
Remove ice holding box. Remove rear plastic cover (nut driver) Unplug two Electrical connectors. Place unit on work bench. Remove 'U' fork, vice grip on shaft and scewdiver as lever on fork (counter clockwise) Remove motor fron plastic Holder. Install new motor & fork. Reverse removal steps. Actually very simple procedure. Usual cost for this typwe of repair is approx. $300.00.
Other Parts Used:
Peter from Lake Grove, NY
Difficulty Level:
Really Easy
Total Repair Time:
15 - 30 mins
Tools:
Nutdriver, Screw drivers
14 of 21 peoplefound this instruction helpful.
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Ice Cube Dispencer Would Not Turn
Dispencer quit working a year ago, but still still dispenced water. I talked to a service technician about it. He told me the electric motor was froze up, so I orderd a new one. When it arrived I installed it in about 20 minnutes,tried the dispencer and still would not work but this time the water would not dispence eather and this time I noticed the fan quit running and the light went dim when I tried to dispence ice. So I read the customers diagnosis and repares every thing pointed to the main control board, orderd the part and water filter. When they arrived in three days I watched installing this part video and it took me 20 minnutes to install and every thing works fine.
Other Parts Used:
EUGENE from BURLEY, ID
Difficulty Level:
Easy
Total Repair Time:
15 - 30 mins
Tools:
Nutdriver, Pliers
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Ice would not dispense
By reading another customers tip I decided that my problem was the exact same. I had to order the entire motor not just the auger because the motor shaft was stripped. Once you remove the motor, hold the shaft with a pair of vise grips and use a screw driver to turn the auger off clockwise. The threads are reversed. The new auger screws easily onto the new motor counterclockwise and installing back into the fridge was a snap.
removed 3 screws with 1/4 " nut driver, unplugged 2 plugs by prying out on side tabs, removed bracket and motor. Used vice grips to hold motor shaft and used screwdriver to turn auger fork clockwise and remove. Unplugged two connectors from motor. removed 3 screws with 1/4" nut driver to remove motor. changed rubber boot from old motor to new. Reversed procedures to install new motor on bracket, auger fork, bracket in freezer, etc. Only difficulty getting both hands in narrow freezer compartment. Still didn't work, called repairman. When he got here I showed him the problem and lo and behold, now it would not dispense water. He diagnosed it as a bad motherboard, replaced it and all good now. Motherboard $150, diagnose and labor $90, but it is all good now and I even have a spare motor. The failing mother board causes strange howling noises at times and we discovered the compressor fan had also stopped working and in a short while I would have had a bad problem. Caught it just in time!!!
Other Parts Used:
Tim from Klamath Falls, OR
Difficulty Level:
Easy
Total Repair Time:
15 - 30 mins
Tools:
Nutdriver
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Replaced ice dispenser motor.
Very easy repair, 3 screws to remove motor assembly and 3 screws/1 nut to remove motor from housing. Reverse order to replace. VERY EASY repair!
Other Parts Used:
James from Mechanicsville, VA
Difficulty Level:
Really Easy
Total Repair Time:
Less than 15 mins
Tools:
Nutdriver, Pliers, Wrench set
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Ice would not come out of door
Replaced the motor that drives to sprial that moves the ice to the door. Remove ice tray and top cover, umplug wires from motor frame, remove three nut screws that hold the freme in place, remove three nut screws that hold the motor in place, remove plactic motor cover. Install back the same as taken off. Took less then twenty minutes. Easy to repair.
I took apart the ice dispenser and found that the motor had 120VAC appllied to it upon switch engagement but it would not turn. It was frozen. I found the parts diagrams and part on the partselect site. Shipment was super fast. It is now fixed. Probably saved about 500 bucks from not calling a repair man. Thanks guys.
Other Parts Used:
GERALD from FREDERICKSBURG, VA
Difficulty Level:
Really Easy
Total Repair Time:
30 - 60 mins
Tools:
Socket set
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15 questions answered by our experts.
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Bob
October 5, 2017
Ice dispensed is crushed even though i selected cube ice.
For model number GSHS6KGZBCSS
Hi Bob,
Thank you for your inquiry. You may have to check both the touch pad and the control board to see which one is causing the issue. I hope this helps. Thank you and have a great day!
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Vernon
February 19, 2018
I recently changed my ice maker which is now working fine. However, now I am not getting ice from the dispenser. Sounds like my problem may me the auger motor, so I just wanted to get your opinion and confirm mfg part # wr60x10258 is the correct replacement. Thank you!
For model number gss23qstass
Hi Vernon, Thank you for the question. With the auger motor not running you will want to check to see if there is power to it. If there is power going to the motor and it is not running it will need to be replaced. Hope this helps!
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John
May 3, 2018
Dispenser crusher motor cover what is the part number if there is one
For model number HSS22DDMBWH
Hello John, Thank you for contacting us. I have researched the model you have provided and have found the part you’re looking for is PartSelect Number: PS783777. Hope this helps!
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Megan
April 17, 2019
The auger in my ice bucket seems to be pushing the ice to the back of the bucket. As if it is rotating in the opposite direction.
For model number GSH25JSXBSS
Hello Megan, thank you for your question. If the motor is turning in the wrong direction and pushing ice to the back of the bucket, the motor would have to be replaced. Good luck with your repair!
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Barry
August 8, 2017
The drive yoke for the auger drive is loose and can be turned by hand. Will not turn auger and dispense ice, cube or crushed. Is the a nut missing or is it just stripped? Can't seem to tighten or loosen yoke. What part should i order or can i add a nut? Thanks for your help. Barry
For model number GSH25JFTEBB
Hi Barry,
Thank you for your inquiry. From reviewing the information you provided your best bet would be to replace either the ice bucket auger or the ice bucket and auger assembly. I hope this helps with your repair. Thank you and have a great day!
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D
July 15, 2019
My ice maker no longer dispenses ice. When I select "cubed" on the freezer door panel and activate the dispenser, the auger does not operate and the freezer fan shuts off, but eventually starts running again. I am thinking the auger motor needs to be replaced. Please advise.
For model number GE GSS25JERFBB
Hello,
Thank you for your question. If it appears you are getting only either crushed or cubed ice from the dispenser, check the following:
• It is normal to get a slight amount of crushed or broken ice cubes before or while dispensing cubed ice. This is most common after crushed ice was used and you then select cubes. The remaining chips in the crusher blades or the bottom of the bucket get picked up as cubed ice is dispensing.
• When cubed ice is selected, dispensing cubes requires energizing a lever behind the ice bucket to open a flap and allow whole cubes to come out. If an ice cube gets behind the ice bucket, this can prevent the lever from working. Remove the ice bucket and check for ice that may have fallen behind the bucket.
• If no ice cubes are behind the bucket, try to dispense ice with the bucket removed. Shut the door, press the ice dispenser and listen for a loud snapping noise. If no snap is heard service will be needed. If you hear a snap, reinsert the bucket and try Cubed ice again. If still no cubes, then check for frozen ice in the bucket.
To remove and check the ice bucket:
1. Pull the ice bin out by lifting it up in front and sliding it forward.
2. Check for and remove clumped or shaved ice in the bin.
3. If ice remains, run the bin under warm water until the ice melts completely. Dry the bin thoroughly.
4. Reinstall the ice bin by pushing it all the way back against the freezer wall.
5. Allow time for Icemaker to cycle again – to make cubes.
6. Select CRUSHED ICE and then CUBED ICE.
7. Try the dispenser again
Here is a link from our website that you may reference if this is not this issue, https://www.partselect.com/Repair/Refrigerator/Not-Dispensing-Ice/.I hope this helps. Thank you and have a great day!
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Brandon
August 1, 2018
I was looking at the parts list and was wondering if you sell the assembly as a whole. I see there the auger motor and the it breaks down into all the parts but i would rather buy its all together. When i opened mine up is was filled with ice. Im sure the motor just burnt out. If you could send me a part number for the complete set up that would be great.
For model number GSH25JSXLSS
Hello Brandon, Thank you for contacting us. I have researched the model you have provided and have found the part you’re looking for is Part Number: PS11701246. Good luck with the repair!
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Ralph
January 14, 2019
I bought the ice maker auger motor. I still have a piece missing. I am hoping you can help me figure out the piece number so I can purchase it from you. I am looking for the plug connector piece on the back of auger motor assembly. I need the piece that the ice maker plugs into before the motor plugs into the back of the refrigerator. Thank you.
For model number GSL22jfxa LB
Hi Ralph,
Thank you for your question. If you are looking for the plug in part that plugs into the back of the refrigerator. The plugin piece is part of the auger motor assembly. The part number listed under your model number for the auger motor assembly is PS1993875. I hope this helps. Thank you and have a great day!
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Bill
January 15, 2019
I am looking to replace the whole auger motor assembly instead of certain parts. What part or parts number do i need to order. Thank you for all the help on this site. It is greatly appreciated.
For model number GSH25JFTAWW
Hi Bill,
Thank you for your question. The part number listed under your model number for the auger motor is PS1993875. I hope this helps. Thank you and have a great day!
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Ray
January 23, 2019
I first replaced the ice maker, it is now working great. However, the ice dispenser stopped working so I replaced the auger motor. Still doesn't dispense ice or water. Do I need a main control board?
For model number GSS20ETHBWW
Hello Ray, Thank you for the question. I suggest testing the Micro Switch, Part Number: PS8259956 before replacing the board. The dispenser switch is what tells your refrigerator that it is ok to dispense ice. Thank you for your inquiry, good luck with this repair!
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