Whirlpool W10712394 - Dishwasher Dish Rack Adjuster Kit - Left and Right Side | PartSelect.ca
Dishwasher Dish Rack Adjuster Kit - Left and Right Side – Part Number: W10712394
Dishwasher Dish Rack Adjuster Kit - Left and Right Side – Part Number: W10712394 Dishwasher Dish Rack Adjuster Kit - Left and Right Side – Part Number: W10712394 https://partselectca.azureedge.net/Schematics/Whirlpool/OA8ZW6LF.gif

Dishwasher Dish Rack Adjuster Kit - Left and Right Side

99 Reviews

Your Price

CAD$57.00
In Stock

PartSelect Number PS10064063
Manufacturer Part Number W10712394
Manufactured by Whirlpool

The rack adjuster connects to the dishrack and is used to change the height of the rack. This kit includes the parts to replace the left and right-side rack adjusters and has been upgraded to a more durable metal design. This kit includes 2 adjuster assemblies, 1 left-hand and 1 right-hand actuator cover, 2 gray adjuster covers, and 2 gray adjuster housings. The most common symptoms linked with faulty rack adjusters include: leaking, door latch failure, door not closing, dishes not cleaning properly, and failure to start the washing cycle. It is recommended to replace both the right and left side adjusters at the same time.This is a genuine OEM part.

This part works with the following brands: KitchenAid, Kenmore, Jenn-Air.

This part works with the following products: Dishwasher.

This part fixes the following symptoms: Door won’t close | Not cleaning dishes properly | Door latch failure | Leaking

Videos For installing this part.

Questions & Answers
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Keep searches simple. Use keywords, e.g. "leaking", "pump", "broken" or "fit".
Susan
July 20, 2017
The wheels on my top rack snapped off and there are a lot of parts in this picture. I don't know what I need to fix this. Am I buying what I need?
Hi Susan, thank you for getting in touch. This kit includes 2 adjuster assemblies, 1 left hand and 1 right hand actuator cover, 2 gray adjuster covers, and 2 gray adjuster housings. The W10712394 assembly includes all the parts you will need to replace, and repair your top dishrack. Please let us know if you have any further questions.

136 people found this helpful.

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Tiff
July 20, 2017
The wheels that roll the top rack were torn off. I put my model number in and your website it is telling me that I need this part # W10712394. But I looked at the pics and everything looks metal but my parts are plastic and look a lot different. Are you sure this is what I should be buying? I really need to fix my dishwasher. Pls help!
Hello Tiff, you are right, the parts in the picture will look different than the parts you are replacing. This kit is newly designed by the manufacturer, and it is the right wheel kit W10712394 for your model. By following the instruction sheet provided it will show you how to install the parts, and should be as good as new. Best of luck with this repair.

80 people found this helpful.

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Michael
September 24, 2017
The top rack of our KitchenAid dishwasher keeps falling out of the roller wheels.The roller wheels appear to be fine, but it looks like the male inserts which attach the rack to the wheels have lost their clips ... so the rack never "locks" into place.Please let me know which parts I need to repair this incredibly annoying problem. Thanks.
For model number KUDS30IXSS6
Hi Michael, Thank you for the question. In order to replace the axle that holds the wheel you will need to replace the, Rack Adjuster Kit - Left and Right Side,PartSelect Number PS10064063.This kit includes the parts to replace the left and right-side rack adjusters and has been upgraded to a more durable metal design. Hope this helps!

73 people found this helpful.

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Alisia
August 21, 2017
When i typed in the model number to my dishwasher on the website, it showed up as unknown. The pieces connecting the top rack to the side rail are broken and the top rack is falling off the track. Which parts can i order to fix this problem?
For model number KUDS35FXSSA
Hi Alisia, Thank you for your inquiry. I found your model number on one of our resource sites and the rack adjuster kit - left and right side, part number W10712394, you mentioned in your question to us is what you need to fix the issue. The parts were previously made of plastic so Whirlpool redesigned them and now they are made of metal to make them more durable. I hope this helps. Thank you and have a great day!

30 people found this helpful.

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Brandon
November 18, 2017
The plastic pieces that attach the wheels to the rack snapped on both the left and right sides of the upper rack. Is this the part I will need to rectify the problem?
For model number KUDS30FXSS5
Hi Brandon, Thank you for the question. yes you will need to replace the Rack Adjuster Kit - Left and Right Side.This kit includes the parts to replace the left and right-side rack adjusters and has been upgraded to a more durable metal design. Good luck with the repair!

21 people found this helpful.

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Francis
December 22, 2017
Rack wheel clip broken rack keeps falling out i order positioner Part number: ps11750093 is this correct part
For model number KUDE20FBSS0
Hi Francis, Thank you for your question. If it is your wheel that is broken, you would have to replace your rack adjuster kit. I hope that helps. However if it is only your positioner that is broken, you would only need to replace the positioner. Good luck with your repair.

13 people found this helpful.

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Roger
September 8, 2017
Upper rack device that holds roller-wheels to rack have snapped off and I can't figure out what part i should order that attaches the wheels securely to the upper rack and keep the rollers in the upper track; thanks!
For model number KUDS30FXSS9
Hi Roger, Thank you for your inquiry. This would be the part that you would want for that. The manufacturer redesigned this part so now it comes in a kit with both sides. Good luck with your repair.

13 people found this helpful.

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Karl
November 1, 2017
This is more to confirm what the experts have been reiterating. The new, updated, metal part fits well and is much more robust than the original.Our top and bottom racks had problems with the plastic axles sheering off.The new design uses a solid axle core instead of 3-4 "fingers" holding the wheel on. You will love the update.
For model number KUDS30FXBL1
Hi Karl, Thank you for the information. It really has been a good update. Glad we were able to help you!

10 people found this helpful.

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Steve
September 21, 2017
The roller wheels on my top rack broke and looking for the correct replacement. Looks like I may need part w10712394 but wanted to confirm. Thank you.
For model number KUDS30FXWH4
Hi Steve, Thank you for the question.In order to replace the top rack rollers you need to replace the Rack Adjuster Kit,PartSelect Number PS10064063.This kit includes the parts to replace the left and right-side rack adjusters and has been upgraded to a more durable metal design. This kit includes 2 adjuster assemblies, 1 left hand and 1 right hand actuator cover, 2 gray adjuster covers, and 2 gray adjuster housings. Hope this helps!

9 people found this helpful.

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Wayne
October 29, 2017
I need new rollers and guide for the top rack. Is this the part that i need?
For model number KUDS30FXBL5
Hi Wayne, Thank you for your question. Yes this would be an updated kit for your appliance. It will replace both rack adjusters on your rack. Good luck with your repair.

8 people found this helpful.

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Customer Repair Stories

Average Repair Rating: 3.6 / 5.0, 113 reviews What's this?
Sort by:
Keep searches simple. Use keywords, e.g. "leaking", "pump", "broken" or "fit".
Paul from Encinitas, CA
Difficulty Level:
Easy
Total Repair Time:
15 - 30 mins
Tools:
Screw drivers
Parts Used:
W10712394
Replace rack adjusters - wheel were broken
Replacement was pretty easy after figuring out how to unsnap/unlock the old pieces. Tools only used to do a little prying and poking, but really aren't needed. Everything either snaps or slides together. Piece of cake
843 of 1133 people found this instruction helpful.
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Walton from Chittenango, NY
Difficulty Level:
A Bit Difficult
Total Repair Time:
15 - 30 mins
Tools:
Pliers, Screw drivers
Parts Used:
W10712394
broken rollers on upper basket
I took the broken basket adjuster off and then attached the new one. It wasn't too difficult, however some removal instructions and re-install instructions( or just a picture supplied) would have been helpful. This isn't an issue for a mechanically inclined person, but would be a challenge for someone that isn't. Thanks.
628 of 931 people found this instruction helpful.
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WILLIAM from Middlesex, VT
Difficulty Level:
A Bit Difficult
Total Repair Time:
Less than 15 mins
Tools:
Screw drivers
Parts Used:
W10712394
Top rack adjuster on left broke. Wheels part of adjuster
Took apart broke piece and disassembled parts. Ordered new main part but used old clips to reassemble. Part arrived swiftly (2 days), put together and works fine. Saved repair bill and house call. Used screwdriver to pry apart main clip that attached adjuster to top of rack. There were 5 clip type pieces in total and analyzed right hand adjuster as model for reassembly.
447 of 740 people found this instruction helpful.
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Robert from LAFAYETTE, CA
Difficulty Level:
Really Easy
Total Repair Time:
30 - 60 mins
Tools:
Screw drivers
Parts Used:
WPW10195840, W10712394
Top dish rack falling down because wheel restraints broken
The online video we found was really helpful.
64 of 75 people found this instruction helpful.
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John from URBANDALE, IA
Difficulty Level:
Easy
Total Repair Time:
30 - 60 mins
Tools:
Nutdriver
Parts Used:
W10712394
The tabs that held to wheels on the adjuster broke off on 3 of the 4 wheels. The rack would not stay in place when pulled out.
I took a picture of the old assemblies position. Then I removed one side. It was original and held in place by plastic snaps. We followed the instructions on the first side. The metal wheel assembly and the housing have matching channel & grove so the metal fits into the channel on the housing. We accidentally placed the metal wheel assembly in the adjustment housing backwards then could not get it out and broke two small plastic tabs getting it back out. Turns out that was not a fatal error. We had a bit of difficulty determining the exact positioning of the actuator in the housing and how the housing fit to the rack. One has to really look hard at the instructions. !!!A YouTube video would be very nice for this!!! Once we had the positioning then the assembly went together very easily. The two screws went in easily with a ratchet nut driver and star bit. (an adapter is provided for those who don't have the star bit). The second side was incredibly easy since I knew exactly how to put it together the second time. First side: 20-25 min. Second side 5 min.
35 of 47 people found this instruction helpful.
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Jerry from MOUNT AIRY, MD
Difficulty Level:
A Bit Difficult
Total Repair Time:
30 - 60 mins
Tools:
Pliers, Screw drivers
Parts Used:
W10712394, W10728863
Wheels broke, wheel axels disolved, other parts broken
Removed and trashed unnecessary extra "stuff" originally provided in top rack by KitchenAid. Followed installation instructions contained with parts. Pictures were poor but usable after studying them. Thanks to whoever developed the replacement instructions - would have been near-impossible without them. Customer service was efficient, polite, helpful, accurate and more than I could have asked. Thank you all
22 of 35 people found this instruction helpful.
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Thomas from FLOWER MOUND, TX
Difficulty Level:
Really Easy
Total Repair Time:
15 - 30 mins
Tools:
Screw drivers
Parts Used:
W10712394
No problems
Removed old parts by breaking them with a screwdriver. Insert thr stainless slide. As shown by twisting thought through wire rack the rest is easy.
13 of 15 people found this instruction helpful.
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Dianne from FALLON, NV
Difficulty Level:
Difficult
Total Repair Time:
1- 2 hours
Tools:
Screw drivers
Parts Used:
WPW10082831, W10712394
Wheels were broken off the original upper rack assembly.
My husband and I are both very mechanical but found this repair confusing and difficult. No instructions on how to remove old parts and when I called service department was told parts had come from the manufacturer and they had no idea. Like a puzzle in reverse we finally were able to get the old parts off. The instructions for installing the new parts were confusing and the pictures blurred and not much help. I suspect they were poor photocopies from a service manual. That said, once we figured out how to install the first side the other side went smoothly and the repair was successful. The replacement parts are of substantially better quality (stainless steel) than the original plastic ones.
12 of 13 people found this instruction helpful.
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Cara from KENSINGTON, CA
Difficulty Level:
Easy
Total Repair Time:
15 - 30 mins
Tools:
Screw drivers
Parts Used:
W10712394
broken wheel on upper rack slider assembly
The left side took 20 minutes the right side took 3 minutes. The instructions do not describe how to remove the old assembly but rather just assume you have already done it. It takes one minute to see how the six parts fit together and then you just have to begin disassembling the easiest piece. The final cover removal required a flat head to pry apart two pieces held together in a pressure fit with round tabs locking them in. I was worried about breaking a piece in case the new parts didn't fit properly and I would have to reinstall the old pieces temporarily but you just have to keep the faith and open it up for final removal. Installing the new parts was simple however it would be nice if the images on the instructions were of better quality. The result was perfect and the kit feels more robust than the original parts. There is nothing here an average person can't do with a screwdriver and a little patience.
12 of 14 people found this instruction helpful.
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Rafael from LIVINGSTON, NJ
Difficulty Level:
Easy
Total Repair Time:
30 - 60 mins
Tools:
Screw drivers
Parts Used:
WPW10195623, W10712394
Top basket- wheels kept coming off
Removed old tracks. Note instructions do not tell you to remove the back stops one each side.... let alone how. Installing new track is really easy. Place the old lock on the track. Strange they don't arrive with a new lock, it is just a plastic insert and must be cheap. The only tricky part is replacing the rack wheels and height adjuster. If the instructions and particularly the pictures in these, were better it would all have been a breeze. Really worth the effort though!
12 of 16 people found this instruction helpful.
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Customer Reviews
Average Rating:
99 Reviews
4.7
out of 5
Filter By Rating:
  • 5 Stars
    77
  • 4 Stars
    18
  • 3 Stars
    4
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Sort by:
Keep searches simple. Use keywords, e.g. "leaking", "pump", "broken" or "fit".
5
-
Verified Purchase
Réparation vraiment facile.

Bravo, votre système est vraiment efficace. La commande a été reçue dans les temps et la réparation c'est faite en un tour de main. L'idée de mettre une vidéo pour la réparation est génial, je suis habile dans ce genre de réparation, cependant la vidéo ma été d'une grande utilité. Merci PartSelect, je suis un client assuré pour tout autre besoin pour un électro ménagé.Michel Bissonnette

5
-
Verified Purchase
Easy repair

The video was a great help. One small detail was missed in the disassembly, but the new part went in exactly as described and works perfectly.

5
-
Verified Purchase
Part easy to find

With my dishwasher serial number,the part was easy to find.I received it within 3 days .with the video showing how to replace the old part,it took me less than 30 minutes to have my dishwasher fixed.

5
-
Verified Purchase
Good part

The design is a big improvement over the original. The part arrived quickly and was very easy to replace by following the video.

5
-
Verified Purchase
Easy quick fix.

I just followed the video, the parts fit great.

5
-
Verified Purchase
Very easy and definitely better quality parts than the Original from KitchenAid

I will definitely continue purchasing parts from PartSelect, excellent service. The original parts were all plastic and I have no idea what the KitchenAid (Whirlpool) engineers/designers were thinking in their design and choice of materials. A full rack of dishes is very heavy and there is no way plastic parts would last and didn't. The new parts are definitely better quality and will last since it includes a metal bracket with plastic rollers (more sturdy). (I don't know about the rest of the dishwasher). I would highly recommend PartSelect. The video is definitely helpful.

5
-
Verified Purchase
Easy repair, parts were perfect

Everything worked great! All is back in working order! Thank you!

5
-
Verified Purchase
Easy-ish repair if you can find a video on line.

Very quick delivery. All parts intact.

5
-
Verified Purchase
Easy repair. Great part.

The part came fast and was in great condition. My appliance is back in working condition. Would highly recommend getting parts from PartSelect.

5
-
Verified Purchase
The part was the rigth one, I am very satisfied ????

The instrucción were missing but I was able to assemble it.

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