SHX863WD5N/13 Bosch Dishwasher - Instructions

easy repair, but the check valve wasn't the problem, it was the float switch that isn't on the tech sheet in the dishwasher or mentioned as a possible culprit anywhere I could find on the internet

Hello,
I received the parts 12/10/23. Thank you for your prompt shipping. It was exactly what I needed and the fix went quickly with no issues.

I ordered two of PS8728568 (Mounting Bracket), because on your site for that part it identifies that each bracket is sold individually. (Reference: “Part Description” section). In addition, on that same web page under the “Question and Answers” section it identifies that each bracket is sold individually.

However, what I received was, two packages with each package having two brackets in it. It’s understandable, since you need two brackets for each dishwasher.

Obviously, this is completely contrary to what your web page states. In reality, each package is sold with a pair of brackets.

I have not opened the second package and as such it is completely resaleable. As per your Return Policy , I’d like to request a refund for the second packet of brackets and have you cover the return shipping of that package. Please advise next steps.

Slip the wheel onto the axle, snap the clip facing up onto the frame

Initially, I received an E15 error. I evaluated for leaks but couldn't find anything except for water in the bottom of the dishwasher after about 30 minutes of the initial cycle. After discovering the hole in the flow tub, I order the part. It came a few days later & replace the part within a 15 minutes of receiving it. I didn't think it would resolve the issue but it did. Thank you!

Followed You Tube video how to replace door handle caps and used above mentioned tool. Note: could not use a regular screwdriver.

The new rack arrived nearly ready to install. The brackets and wheels that connect the rack to the track in the dishwasher were already on the new rack when it was delivered. All I had to do was move some plastic parts from the old rack to the new rack. This is very easy and does not require any tools since the parts snap onto the racks. It's worth taking a moment to study the way each part is attached to the old rack before moving it to the new rack. Pay particular attention to exactly how & where the spray arm tube snaps to the rack. That tube took me two tries to get right. The whole operation took less than 15 minutes.

Really simple. You pull out the drain filter plate and pull the filter off the support and replace. I gave everything a good cleaning and put it back in place.

removed machine so left side water drain matrix was accessible, replaced that unit, reinstalled machine to its built-in location.

Easily removed the old one by carefully pulling it and repeated this procedure to replace it. Total time took less than 15 minutes

The problem and solution were described on the internet. I ordered a set of 4 wheels for $43+. I received one wheel. When I called Drew told me that the order was correct, but the description on the web page was wrong. He was to sent me a return label, but it has not arrived. Since then I went to the Bosch website, found the set of wheels (Part 10016657) for $42. They have been installed and the problem seems to have been fixed.

Followed the video on your site and it was an easy install with no more leakage.

The spray arm makes a slide in attachment to a slide out drawer. It was removed by forcing out of the connection on the back of the drawer and the replacement was installed by sliding it into the same connection point.

Replaced ‘sump’ housing , seal was leaking on it- replaced inop float on water level warning system switch, and switch itself as well- replaced drain pump motor attached to sump- replaced o-ring seal at water sprayer inlet valve- replaced water inlet plastic assemble on side of dishwasher- replaced drain hose out of sump assembly.

Used YouTube video to understand repair- this is an involved repair in time and complexity- dishwasher eventually gets turned upside down once removed and stripped down, to remove the white plastic water pan , which then allows access to the guts of all the above parts- some critical seals only come with new assemblies, so you are buying that new part to get a new seal and ensure no new leaks from what you took apart.

Repair was simple once the problem was diagnosed with the inlet valve.
Most of the work was in disconnecting the necessary lines so the dishwasher could be removed from the cabinets to replace the bad valve. Replacing the valve was easy. Reinstalling the dishwasher was just the reverse of the removal. The replacement part matched the original and solved the problem we had.

To remove the old cutlery drawer I had to pull the old drawer forward and work the rollers over the stops at the end of the permanently installed slides. To install the new cutlery drawer, I reversed the procedure and worked the rollers on the new drawer over the slide stops and seat the new basket. No tools were required.

As for the crockery baskets, the larger lower basket was very simple. Roll it forward onto the door and lift it out. To install the new basket reverse the procedure. Place the new basket on the door and slide it in on its rollers.

For the upper crockery basket the procedure is more complex. The retaining mechanisms for the upper basket appear to be very complet as they have a number of moving parts intricately engineered. With a little study, it become apparent releasing the locks and levers which keep the basket from rolling out and falling to the floor are well designed to both secure the basket and to remove. Each anchoring mechanism has a lever at the base and by depressing the lever it releases the basket so it can be rolled forward over the stops at the end of the slides. Some manual dexterity is required to maintain pressure on the mechanisms to ensure the basket will be released. The procedure is quickly mastered with a few attempts. The good thing is again no tools are required.

My new tray and baskets are working fine and it is a relief to have the old rusting and deteriorating tray and basket replaced. This is true for both safeguarding the crockery and cutlery form rust and chemical of deteriorating plastics, rusting metal, and bonding agents. More important, I am sure replacing the old deteriorating baskets and tray guards against any potential health issues.