All Installation Instructions for KitchenAid Refrigerator KFIS20XVMS11

Dropped a jar onto the pantry and broke the plastic piece on end cap that moved the drawer lid.

Removed the lid and pantry drawer. Removed crisper drawer on right side and glass shelve. Removed 2 screws on glide. Removed 2 nuts with nut driver. Gently tugged on the pantry end cap and it released from the back wall. Had to rotate about 90 degrees to remove the extension off the back wall so I could remove the thermostat control arm from old piece and put it onto the new piece. Gently removed the thermostat control through a series of squeezing pieces and rotations. Do not force anything. Take your time as you are working with plastic that could break at any moment with force. Replace in reverse order.

Parts Used:

Refrigerator Pantry End Cap

Terry from N SYRACUSE, NY
Difficulty Level:
Really Easy
Total Repair Time:
30 - 60 mins
Tools:
Nutdriver, Screw drivers

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Bottom drawer access door hinge pin broke of pantry end cap - right side. The pin(knob) is a molded part of the end cap.

Removed two 1/4" screws from the end cap with the nut driver and removed it. Transferred a few pieces from the old end cap to the new. Reinstalled the new end cap and presto, job complete.

Parts Used:

Refrigerator Pantry End Cap

Neil from E GRAND RAPID, MI
Difficulty Level:
A Bit Difficult
Total Repair Time:
30 - 60 mins
Tools:
Nutdriver

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ice will not dispense ice from storage bin to out the door. Auger does not turn

Replaced motor it was not issue. Now I am stuck with a $300 motor I cannot return. When I say will not dispense ice everyone thinks it does not make ice. Auger does not turn to push ice out the door. Reason I thought it was auger motor when you push lever on door the auger turns about one eight of a turn. So, it would seem it is getting signal and power. Cannot find any articles on this specific issue. If anyone has a suggestion, please share.

Parts Used:

MOTOR ASSY-ICE CRUSHER

JOEL from LUMBERTON, MS
Difficulty Level:
Really Easy
Total Repair Time:
30 - 60 mins
Tools:
Nutdriver, Screw drivers

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original ice maker would make ice and then water would over flow into ice bin and freeze

stick the very small screw driver in the hole on the left side cover and lift up to release the keeper tab,pull out to expose the wire connecter.insert the small screw driver in the slot on the left side to release the tab while pulling apart the two connectors.tuck the wires tight to side and pull out the ice maker.I thought I was getting the whole ice maker assembly,but just got a part of it,so I had take it apart and put it back together.the hardest thing to change over was the stop lever arm that senses the level of ice in the bin.after all this,it didn't work at all.not happy around here.back to filling ice trays

Parts Used:

Ice Maker

Michael from WALLA WALLA, WA
Difficulty Level:
Difficult
Total Repair Time:
30 - 60 mins
Tools:
Screw drivers

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Empty box sent with no part!!!! No customer service help because of covid

No product was sent in the box for the shaft I received an empty box from them cannot perform any repairs because I got no product from this company. Called customer service said due to Covid no customer service available when online and receive no customer service no refund no product no help

Parts Used:

SHAFT

Drawer Gear Kit

Jeffery from MIDLOTHIAN, VA
Difficulty Level:
Very Difficult
Total Repair Time:
More than 2 hours

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Ice maker wouldn't cycle

Originally I took the module off and found that a small plastic part had broken. Both pieces were still there, so I super glued them together and reassembled the unit. It worked great for a couple months. I realized it needed a more permanent fix, so I found the model # and looked up the part. That was very easy on your website. I ordered the part expecting it to take 4-7 days. It was at my house in two days! 15 minutes later I was makin' ice, and makin' my wife happy. Thank you for an all around great experience. I'll definitely buy from you again.

Parts Used:

Icemaker Motor Kit

Mark from Fairview Heights, IL
Difficulty Level:
Really Easy
Total Repair Time:
Less than 15 mins
Tools:
Screw drivers

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the locking latch to the water filter cover had been broken for a while

Open the existing cover and carefully with the thumb and index fingers, pry the cover at over the left pin and remove the cover. Place the replacement onto the right pin and pry the left placing it over the left and you are done.

Parts Used:

Water Filter Cover

Mario from EL PASO, TX
Difficulty Level:
Very Easy
Total Repair Time:
Less than 15 mins

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not making ice

watched video
took me less than 5min. to replace inlet valve.
an cleaned my frig at the same time that took me longer to do.

Parts Used:

Inlet Valve

Robert from Allentown, PA
Difficulty Level:
Really Easy
Total Repair Time:
Less than 15 mins
Tools:
Screw drivers

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Gaskets wore old and broken

Googled how to replace door gaskets and watched a video and did what it said and was so easy. took longer to remove everything and the shelves and storage bins and wash down the refrigerator than replace the door gaskets.

Parts Used:

Gray Refrigerator Door Gasket

Robert from NACOGDOCHES, TX
Difficulty Level:
Very Easy
Total Repair Time:
15 - 30 mins

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broken plastic on crisper drawer

easy peasy

Parts Used:

Refrigerator Pantry End Cap

Stephanie from MOUNT AIRY, MD
Difficulty Level:
Really Easy
Total Repair Time:
15 - 30 mins
Tools:
Socket set

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Tab broke off for chiller door.

Easy repair, nothing complicated.

Parts Used:

Refrigerator Pantry End Cap

Ed from SMITH, NV
Difficulty Level:
Very Easy
Total Repair Time:
Less than 15 mins
Tools:
Socket set

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The clear lid on my pantry door cracked

I removed the drawers and glass shelf that are over the pantry drawer as well as the small piece that allows the drawer to pull in and out. Then I simply snapped the old one out, snapped the new one in, replaced everything I had removed and Done! Took less than 10 minutes.

Parts Used:

Refrigerator Pantry Drawer Lid

Pam from CHINO, CA
Difficulty Level:
Very Easy
Total Repair Time:
Less than 15 mins

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Gasket was old and air leaking into freezer !

Took off old one and just replaced new, very easy and corrected problems!

Parts Used:

Freezer Door Gasket

William from CAPE CORAL, FL
Difficulty Level:
Really Easy
Total Repair Time:
Less than 15 mins

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Lid to pantry broke off.

It was very easy. I removed the two crisper drawers and the glass shelf above the pantry section. I removed two bolts with a nut driver and one screw from the slide track. I pulled out the broken piece and did that all in reverse. Took 5 mins tops.

Also I wanted to say I got my replacement part in two days with standard shipping.

Parts Used: