JVM1490BH02 General Electric Microwave - Instructions
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Glass rotating tray cracked and broke when cooking
This is the tray the glass cooking tray rest on and rotates the glass during cooking. The metal tray was installed upside down. The rotating glass tray was not properly installed. The oven was at a very high temp. and the weight of the utensil on the glass was not supported correctly. Result, big " pop " and broken glass tray. Note this is the second glass repaced. The first one dropped while removing it from the oven. It stuck to the bottom of the cooking dish and then fell to the floor. Pop, big breakage. Maybe you can learn from my mistakes.
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paul g. from westlake village, CA
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Difficulty Level:Really Easy
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Total Repair Time:Less than 15 mins
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both lights burned out, used for 8 years or more
My daughter hand installed bulbs without a problem, took a minute and used a phillips to reinstall the cover. I shopped on-line because I wasted two hours between Lowe's and Home Depot trying to get the right bulb. I did think your postage was crazy high, otherwise glad to get the right bulbs to solve the problem.
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diana from lincoln, CA
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Difficulty Level:Really Easy
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Total Repair Time:Less than 15 mins
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Tools:Screw drivers
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Light bulb replacement
Buying the bulb and doing the replacement my self was the best thing I had done. The same problem happened last year and I had the American Home shield insurance at that time so I called the company and they took three weeks between ordering and replacing the light, they showed me the final bill and it was $240.00....!!! This time I bought the light through partselect, got it within 48 hours and did he replacement myself within 15 min, I followed the instructions on the video and had to do an extra step ( due to the model I have) but I was able to replace the bulb and yooohooo it was working when I reconnect the power... I am a person who never tried to fix any electrical appliance before, but after this experience I will always try to do it myself... Believe me if I can do it and felt it was easy you can do it.... Thank you Partselect.... I can't speak high enough about you
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Fadel from Visalia, CA
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Difficulty Level:Really Easy
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Total Repair Time:Less than 15 mins
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Tools:Screw drivers
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microwave just stopped working
First unplugged the microwave, took top grill off, took control panel off, took wires off and used color coded tape to make sure they went back in right places, took fuse out and replaced it and put every thing back and it all worked fine and to top it off my wife did it all. So it was pretty easy.
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James from Fall Branch, TN
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Difficulty Level:Easy
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Total Repair Time:30 - 60 mins
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Tools:Pliers, Screw drivers
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Rack Bracket Holder Broken
Take the pliers and place a tight grip on the broken rack bracket, twist toward front of microwave until loose, pop out and by hand insert new rack bracket, twist toward the back of microwave until fully in place. One side was slightly harder than the other taking off and replacing rack bracket.
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Alaska Division of Forestry from Soldotna, AK
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Difficulty Level:Easy
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Total Repair Time:15 - 30 mins
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Tools:Pliers
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3 lights out--1 inside 2 below
the ones below were easy --underneath take out screws--take out old bulb--put in new one--the one inside a little more difficult--but not bad--take off panel on the front of microwave over door--the light is in a metal housing on the right--take out old bulb --put in new--wore rubber gloves putting in new lights--do not want to touch them with your fingers--i just watched the GE video on the parts website and it told me exactly what to do--if i can do it anybody can do it !
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Cindy from Alpharetta, GA
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Difficulty Level:Really Easy
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Total Repair Time:15 - 30 mins
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Tools:Screw drivers
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replace plate
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ed from virginia beach, VA
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Difficulty Level:Really Easy
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Total Repair Time:Less than 15 mins
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Tools:Screw drivers
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Had preheated the convection/microwave oven to bake 2 frenchbread pizzas for 25 minutes. Placed aluminum tray on top of glass plate with pizzas. 20 minutes into baking the plate cracked in half. Why? Don't know. Never had before.
Unpacked glass plate from cardboard box and placed atop rotating spindle inside oven - done.
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Pines, from Middletown, NY
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Difficulty Level:Really Easy
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Total Repair Time:Less than 15 mins
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Door Interlock Switch Failed
Removed cover, diagnosed problem, ordered part from Parts Select, received part in 2 days, replaced part, tested and replaced oven into built in space.
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Michael from Littleton, CO
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Difficulty Level:A Bit Difficult
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Total Repair Time:More than 2 hours
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Tools:Pliers, Screw drivers
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How to remove microwave first?
The instructions for removing and installing the new bulbs appear to be great; however, nothing tells me how to remove the microwave from the mounting so I can then invert it and take care of the bulb issue.
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James K. from Humble, TX
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Difficulty Level:Very Difficult
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Total Repair Time:More than 2 hours
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Tools:Screw drivers
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Timer operated normally, but the microwave did not heat water or cook food.
Our GE Profile Advantium 120 Series Over-the-Range Microwave stopped working. We called GE Service. The first available appointment was two weeks after our call. The technician charged $99, gave us a form stating that the Magnetron and Diode Cable as defective and quoting an additional price of $362 to furnish and install these parts. He said that it would be another two weeks before he could do the work. Instead I ordered the parts from you and had them within two days. The parts you furnished were identical to the original parts in our unit. They arrived within two days. I installed the parts without removing the microwave from the wall. The most difficult part was inserting the magnetron mounting screws into openings in the rather tight space available. I was able to do this by using plastic pacaging tape to hold the screws onto the end of a short Phillip screw, Prior to iserting each screw I pushed it through the sticky side of a piece of packaging tape. I then folded the sticky surface over the shank of the screw. Once a screw was seated, but before it was fully tightened, I used needle nose pliers to pull off the tape. The unit now functions perfectly.
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Peter from Severna Park, MD
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Difficulty Level:Difficult
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Total Repair Time:More than 2 hours
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Tools:Pliers, Screw drivers
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After cycling through 3 cook cycles, unit died, no response
Found a service manual on-line, and read some blogs that indicted the Thermal Cut Out devices that are basically thermal fuses. I removed the device from over the range, which turned out to be not 100% necessary, but made the repair much easier. Found that the Cavity TCO was certainly burnt, and tested bad with an Ohmmeter. The Hood TCO tested open, so I assumed that device was bad, which turned out not to be true. The TCO's are one shot, so I found PartSelect in a search engine, and entered my product model number. The parts were all clearly identified, so ordering was easy. Replaced the parts, bench tested the repair and re-installed the device. Way cheaper than a service call and I also replaced the long burnt out vanity light. This bulb burnt out in less than a year, but a serviceman had told me that the entire device had to be dis-assembled to replace the part, which is not true. This part can be replaced without removing the oven from the over-the-range mount, as can the three TCO's in the oven.
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Ken from Colorado Springs, CO
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Difficulty Level:A Bit Difficult
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Total Repair Time:More than 2 hours
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Tools:Pliers, Screw drivers
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Microwave interior lamp burned out
Unplug the microwave. Remove front grill and cover by removing 2 screws on top of microwave. You have to look down from the top. I could not locate the screws by feel. Once the two screws are out, remove the grill by sliding slightly to the left to lift out. Open the oven door to facilitate removal. Then remove the steel light cover (1 Phillips screw in the center of the unit) and unclip the bulb holder on the right. Do not touch the halogen bulb when you replace. Reseat the bulb holder and test by plugging in the unit with the door open. Unplug and replace the light cover and grill.
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Mark from Chantilly, VA
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Difficulty Level:Really Easy
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Total Repair Time:15 - 30 mins
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Tools:Screw drivers
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broken door latch assembly (I broke it!)
I had left the door to the microwave open and turned around and hit the door latch assembly with my arm, sanpping off the bottom latch hook. In an effort to take apart the latch assembly it was necessary to take off the door choke cover and in doing so I sanpped a few of the plastic tabs that hold it in place. Undismayed, I then went online, found PartSelect, ordered the replacement parts, received them in three days and in fifteen minutes fixed both of them. The diagrams on the site made it easy to find what I needed and ordering the parts was easy. Thanks PartSelect-my wife is happy again!!!
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David from Little Falls, NJ
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Difficulty Level:Really Easy
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Total Repair Time:15 - 30 mins
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Tools:Pliers, Screw drivers
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Problem door latch
Snap the plastic trim piece from the inside of the door off.took broken latch out and put the new one in.PS your part came really fast.Thanks
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Ron from Southampton, PA
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Difficulty Level:Easy
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Total Repair Time:15 - 30 mins
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Tools:Screw drivers
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