DDC4397VCL General Electric Dryer - Instructions
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Dryer wouldn't heat
I watched Youtube videos on how to troubleshoot the dryer but I did not go through all the testing of the fuses and the heat sensor. I did not want to take the dryer apart if I didn't have to. I turned on the dryer and looked into the bottom grate and saw no glow from the igniter (it should be very bright) so I started there. (The Youtube videos test the igniter last). Unplug the dryer. Turn off the gas. Pry off the grate. Unplug the igniter connector and set the multimeter to tone on continuity. There was no tone so it was bad. I used a flashlight that I put inside next to the gas valve to see. Remove the top flat cover on the burner assembly, 2 screws. (Had to do all this laying on my belly in front of the dryer. Very uncomfortable.) Remove the old igniter from the clamp. It fell apart as I took it out. Now the tricky part: The clamp is very tight and the igniter is delicate. I tried to slide it in from the top holding it between my index and middle finger and lining up the slots for the igniter 'wings'. I struggled with that until many-swear-words-later, I decided to slide the igniter in sideways. Put the 'wing' into the clamp's left side opening and then gently but firmly squeezed the 'barrel' into the clamp. It worked. Plug in igniter plug, put burner cover back on carefully without banging igniter, turn on gas, plug in dryer. Turn on dryer. Igniter should be very bright when it lights. It takes a little while to heat up the heat sensor that will open the gas valve and the burner should light.
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Frances from Cicero, NY
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Difficulty Level:A Bit Difficult
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Total Repair Time:30 - 60 mins
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Tools:Nutdriver, Screw drivers
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Noise, poor drying
I noticed the original blower wheel was worn, the hole for the motor shaft was reamed out and the blower was not spinning with the motor. Air was not being circulated so the clothes were not drying well. Replacing the wheel was relatively easy. I did see other people commenting on the difficulty of getting the drive belt re installed properly. I noticed a small "lip" bent into the motor frame, and found the arm for the belt tensioner would fit into this lip and it held it out of the way while I reinstalled the drum and reouted the belt onto the motor pulley. Once the belt was in place, I gently let the tensioner out of its holding position and everything went back into place nicely.
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Robert from Wyandotte, MI
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Difficulty Level:A Bit Difficult
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Total Repair Time:30 - 60 mins
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Tools:Screw drivers, Socket set
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Broken Belt
I was unsure of how to disassemble the machine to reach the belt, but a YouTube video gave me confidence. Thanks to Partselect.com, the great customer service, and fast delivery. I had my dryer up and running really fast! The process was really not difficult at all and it gave me a chance to vacuum out years of trapped lint. I am so happy to have saved hundreds of dollars, not having to buy a new dryer.I would urge other folks to tackle these relatively simple repairs, the right parts are a phone call away. Frank
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Frank from Norwalk, CT
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Difficulty Level:A Bit Difficult
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Total Repair Time:30 - 60 mins
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Tools:Screw drivers
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dryer never converted from natural to propane gas
followed instructions that came with kit. The problem was the instructions were not very clear with regard to the "type" of burner. the "A" type with the slot is explained but the "B" without the slot wasen't clearly explained. Even that wasen't too bad (I had to re-do that part), But you need to be 20 years old to see the damned print. I had to use my reading glasses AND a magnifying glass to read them. Also with the "B" type burner, which I have, you simply install the limiter part and you don't need (can't) adjust it.
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jeffrey from shirley, NY
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Difficulty Level:A Bit Difficult
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Total Repair Time:30 - 60 mins
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Tools:Screw drivers
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Loud screeching noise
I watched video supplied from parts select, only took about 30 minutes, hardest part was putting belt back on, couldn't fit hands in easily, but once I did it, dryer is like new, can't hear a thing.
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Michael from Hopatcong, NJ
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Difficulty Level:Easy
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Total Repair Time:30 - 60 mins
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Tools:Screw drivers
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Gas clothes dryer would not ignite burner.
Unplug dryer and turn off gas to appliance. Remove small vent door front of dryer for access to burner assembly. Reach inside and remove all three wires attached to the valve. Using a backup wrench remove the union that attaches the 3/8" gas line to the burner assembly. Remove the two bracket screws holding the assembly. The entire burner assembly can now be pulled out. Replace the faulty igniter by spreading the retainer clip and inserting the new part. Use extreme care not to touch the new igniter with bare skin...best to use a helper to assist holding the assembly while you insert the igniter. Then replace everything as you found it . Soap all gas fittings, plug it in and enjoy your dryer.
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dennis from napa, CA
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Difficulty Level:Easy
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Total Repair Time:30 - 60 mins
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Tools:Nutdriver, Pliers, Screw drivers, Wrench (Adjustable)
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idler pulley broken
Pop off the old, pop on the new. I did it with one hand, the 'hard' part was putting the access panal back on.
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James from Pottsville, PA
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Difficulty Level:Really Easy
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Total Repair Time:15 - 30 mins
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Tools:Nutdriver, Pliers
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high pitch squeel noise, loud!!
opened back of dryer, located idler pully with broken bushing with plastic rubbing on metal rod making a loud rubbing noise when spinning. ordered part at 10:30 am and had parts by noon the next day, Christmas eve! wow!!!parts fit perfict, shiping time unbelievable, thanks to all !!!
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shane from west harrison, IN
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Difficulty Level:Really Easy
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Total Repair Time:15 - 30 mins
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Tools:Nutdriver
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Replacing Igniter
I was disappointed that there were No Instructions included with the part. So I found a you-tube video that wlked me through it...Took off back of dryer, then the top, then the front to get to the igniter...could not pull out the part, so I had to reach in and replace it while it was in the dryer. It Works!
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Leesa from Columbus, OH
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Difficulty Level:A Bit Difficult
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Total Repair Time:1- 2 hours
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Tools:Screw drivers, Socket set, Wrench (Adjustable)
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driver belt old worn out broke
The repair for the average untrained mechanicslly inclined " first off google directions/instruction picture step by step " we took off the wrong part which made this job difficult there is a part on the back that was removed prior to guided directions, called parts select they are awesome"our belt was delivered the next day on a 3 day weekend I was suprised second correct part sent anyone who took on this job , they will appreciatte all this . the belt was fairly easy to repair just do as directed follow guidelines. difficulty detaching a part that never should be"pain in the a" order your part from this company they rock" and picture guide and specific direction guideline @ this dryer has well outlived the money spent still kicking strong after several years of use hotpoint dryer
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Leland from San Diego, CA
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Difficulty Level:A Bit Difficult
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Total Repair Time:1- 2 hours
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Tools:Nutdriver, Screw drivers, Socket set
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drum bearing shot
sort of followed instructions, would have beenhelpfull if they told me I HAD TO REACH INTO THE MOUTH OF A SABRE TOOTHED TIGER to install the new belt.
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Dennis from Yakima, WA
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Difficulty Level:A Bit Difficult
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Total Repair Time:1- 2 hours
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Tools:Nutdriver, Pliers, Screw drivers, Socket set, Wrench (Adjustable), Wrench set
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dryer making a squeeling sound.
It wasn't so bad taking it apart, but getting the drum back on was a problem. So what i did was too turn the dryer over and cut the heads off of three long screws and slid the drum over top of these and it lined up with the bearing housing.After a few tries it finally lined up and then i put the regular screws back in to hold the drum in place, one at a time.
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hobert from new park, PA
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Difficulty Level:A Bit Difficult
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Total Repair Time:1- 2 hours
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Tools:Nutdriver, Pliers, Screw drivers
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Broken belt
I didn't know what was wrong at first, only that the dryer would not start. I bought it used so had no fear of taking it apart to diagnose. Found the broken belt inside, ordered a replacement, installed the new belt, then crossed my fingers. Was pleasantly surprised that was all that was wrong and that for less than $20, including shipping, a few hours of my time, and a little help from YouTube videos the dryer is working again!
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Kevin from Simi Valley, CA
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Difficulty Level:A Bit Difficult
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Total Repair Time:1- 2 hours
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Tools:Screw drivers, Socket set
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Knocking with sqealing when operating
The same procedures as posted in the video, but as applied to the model. Belt had broken. Bearing and front supports were worn, but the cause of the noise was a worn tensioner pulley bearing/arm, causing damage to the belt until breakage. Save the time and effort of a second repair and purchase a tensioner arm/pulley anytime the belt breaks as this is likely the cause of the original breakage. The hardest part on this older GE was getting under the drum to engage the tensioner and belt to the motor, as clearances we very tight. Review the diagrams, watch the video, and enjoy a quiet and well running machine for your efforts. PartsSelect is the only place to shop for appliance parts, my hat's off to excellent service, fair pricing and fast shipment. Thanks PartSelect!
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Barry from Newport, NC
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Difficulty Level:A Bit Difficult
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Total Repair Time:1- 2 hours
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Tools:Nutdriver, Screw drivers, Socket set
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The dryer was very noisy while running
I unplugged the dryer and moved it into a open spot on the floor.I then opened the door so I could release the top panel,and tilted it back.This allows the removal of the front of the unit. Folled the instuction for removing the drum and got it out. Cleaned up the area and removed the screws that held the drum to the bearing, and pulled the drum out. The instructions for removing the plate and the bearing where o.k., and the tips given for reassembly were helpful, but would have been easier to see if the were a seperate line. The parts fit GREAT, and this 1989 dryer is ready for a few more years.A good price on the parts and a quick ship.I will shop here again!
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David from Aurora, CO
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Difficulty Level:A Bit Difficult
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Total Repair Time:1- 2 hours
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Tools:Pliers, Screw drivers, Socket set
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