72033 LG Refrigerator - Instructions

The spring broke on the flapper (mullion) on my refrigerator. I sent a chat message to PartsSelect (they answered right away) to see if they had a replacement spring but it was not available so had to order the whole mullion. They gave me the part # I would have to order. It arrived quickly. The new mullion didn’t have a visible spring but it worked the same if not better. I just had to remove 2 screws on the center plate on the existing mullion, pull the plate out enough so you will be able to slide the mullion (the wires are under the plate kind of like the ones you see on a ceiling smoke detector) but you can’t get under the plate until you release the mullion. Push up on the mullion so that the plastic tabs on the top and bottom are released. Once the mullion is released (you have to hold it), you’ll see the wires. Unhook the wire part by just pushing down on the little tab and remove it. To install the new one, just reverse the steps. Align the top and bottom plastic tabs to fit into the slots, just enough to hold it in place. If the plastic tabs are not already flipped out, you’ll have to just flip them out. The top tab does not have tension but the bottom tab has tension so just push on it with your finger to flip it out. The plate covering the electrical is a rather tight fit and you have to make sure the little tab on the inside of the plate is above and behind the tab on the inside where the wires are so it slides behind it so you can get it in position before sliding the mullion back down into place and the electrical plate is in place too. Then screw the 2 screws back in. The hardest part is holding the mullion while un-attaching the electrical and just make sure you stuff the wires in enough so you can get the plate back in position. I’m a 75 yr old woman and managed fine by myself. At first when installing the new one, I couldn’t slide the mullion down enough to get the electrical plate in position and then realized I had to have the little tab inside the electrical plate behind the tab inside the wire compartment so they didn’t hit one another when pushing the mullion back down. Then, all went fine.

This was an incredibly easy repair! 1 phillips screwdriver and two screws. Disconnect the small adapter, and you are good to go!

Remove 2 screws swing light down a little bit and pull it to front unplug wires . The hard part of job was finding new replacement light, Partselect.com was only sight I could find that had new replacement number and had the light . Other sites including LG site would only tell me the part number on old lights was discontinued 2 of sites said try used appliance dealers

Watched tube video about the repair
Ordered part
Performed repair as per the video

Watched the video. Took the screws out, unplugged the connection and slid mullion off. Then plugged the new one in, slid it on and attached the two screws.

Pulled old gasket off by hand. New gasket was easy to install by pushing it into molded cutout in refrigerator door.
Very satisfying to have no glitches in the seamless installation.

Followed instructions online

Unable to complete repair due to lack of response to emailed question concerning another spring. No picture of spring in question on website making it impossible to be sure of comparability without clarification. Unable to call currently due to no in person support. Just stuck now without an answer. Frustrating to say the least.

Swapped old one with new one. New one had extra plug not needed.

Unable to complete repair, had to send parts back
Part should have been PS11732074, but got PS11732704- wrong part
This was a substitute part and was 2" too long

Waiting for refund on this part. It cost me $14.50 to return it by UPS!!!

1. Remove all food from the shelf and take out the crisper drawers.
2. Remove the glass and take out the crisper frame.
3. Take the screws out of the frame that are holding the cover frame in place and remove the old cover frame..
4. Install the new cover and replace screws.
5. Re- install the drawers and glass.

( I'm a 76 yr old female and did it myself with the help of the instructions you provided!). Thanks

The ice bin I ordered did not arrive on time and, when tracking indicated it was delivered, it was not here. I notified customer service and was told that they would cancel that order and I could order again.and make a payment, to include shipping, again and I would be reimbursed. Two days later the first order showed up. I notified customer service that the item had shown up and I installed it therfore requested the second order be deleted. Was told that it was already enroute and they would send me necessary paperwork to return it. upon receipt of the paperwork I followed the instructions bur, when I contacted UPS (as directed) was advised that I would have to pay shipping of about $19. unless Partselect requested and paid for shipping and sent me the shipping label. I received the shipping label but, when I contacted UPS was advised that I would stoll have to pay to have the item picked up at my house and, unless I wanted to pay that cost I should deliver the package to a UPS pick up location........all the way across town through heavy traffic, about 25 miles. I should have kept the second bin along with the first, given it away or thrown it away and the cost would have been re imbursed. Trying to do the right thing, I was responsible for additional cost and aggravation .......Thanks a lot!!!!

Removed back panel and water inlet valve and replaced with a new water inlet valve

I disconnected the refrigerator power, removed the 2 screws holding the mullion door on the left side of the refrigerator French-door (it’s the flap that allows the door to close). Removed the broken spring and installed the replacement spring in its place. Reinstalled the mullion door by putting it in place and installing the previously removed screws.

The past I ordered was broken upon delivery. I asked for a replacement and was refunded the charge. Tried to contact you but "due to covid" you aren't taking calls. Net result: I ordered the part from another source, got it, installed easily. Won't use you again.