3638400415 Kenmore Refrigerator - Instructions

I removed two screws at the top of the door, lifted the door off. I got lucky: the broken cam was the one on the door (easy to remove), not the one on the body of the refrigerator (tough to remove).
There is a shim which was also broken - no way to know that ahead of time. I bent a 5/8" lock washer flat and it served acceptably as a shim.
It would be helpful if PartSelect.com could include with its listing of the cam, the fact that (1) the shim will probably be needed, and (2) there's a very good chance that you'll need TWO of the cams as well.

removed top plate and raised the door off. I removed the L bracket from the fridge then noticed the part was rivited onto the L bracket. I cut the rivit and replaced the cam and used a small bolt and nut to sdecure it. Replaced the L bracket, the door, and the upper support. Only problem was the surprise rivit

Removed refrigerator door and replaced bottom door pivot with the included mating cam and the door closing cam on the bottom of the door.

I didn't know that there were two mating cams and only ordered the door closing cam which I read online was the problem. It was the number one part on the part select list. The number two part was a kit including the door closing cam and the pivot with mating cam attached. It would have been helpful if there had been some notes that said check condition of both cams before ordering the part. So I have a spare door closing cam and paid an extra $19 including $8 shipping which negated a return.

The repair is easy - getting the right parts the first time is the trick.

This my second time to do it after 8 years. Took 10 minutes.
1 Remove all the contents on the side door
2 Remove the 2 bolts on top connecting the door to the refrigarator
3 Lift and remove the door up and put it the side
4 Clean and remove the old door closing cam put the new one
5 Door ref is fixed

My wife and I gave an old, but really good refergerator to our son (a Major in the Army). Upon taking it into his house he had to remove the doors of the refergerator. While he put the doors he lost the "cam" for the door, making if difficult to close (actually had to lift the door up and then close it). I ordered the replacement part, and unless I am mistaken, it arrived the same day. I still cannot figure out how this happened, but it was great!!

Replaced both upper and lower cam's. Removed door from refrigerator, removed bolts on door cam on bottom of main door and replaced cam, then removed bolts from door hinge assembly, drilled out rivet holding on cam, replaced with new cam and re-riveted.

Removed the top cover using a Phillips screw driver to access the top 2 screws holding the bracket. Once the bracket was removed, lifted the door off the bottom hinge. Replaced the door closing cam, replaced shims and screws. Placed the door back on the bottom hinge, inserted the top bracket and secured.
This was the ultimate resolution to the problem. The problem I encountered was getting all of the correct parts. It took me 3 tries to finally identify and receive the parts needed to make the repairs. Using Part Select made it easy because they had the parts I needed. My 3 tries were partly my error and does not reflect on Part Select. I would recommend others use Part Select when choosing their replacement parts.

1st: Order (2) closing cams! One for the hinge pin / bracket and one for the bottom of the door.
The closing cam on the door was where the Dremel type tool is required, since you have to grind the head off of a factory rivet.
I installed the cam with an aluminum pop rivet.
Next, remove the bracket on the bottom of the door with sockets and install the second closing cam.
Re-attach the top door hinge pin and align visually; tighen all bolts. Job finished, but more important , my wife is not nagging me about the repair that I put off for over a year!!!!

Removed screws holding top door hinge. Lifted the door off bottom hinge. Unscrewed cam from bottom of door. Drilled out rivet holding the second cam in the bottom hinge. Replaced both cams using a flat headed bolt to hold the bottom cam. Dropped door into bottom hinge and replaced top hinge screws. Job done.

Make sure you buy two cams and have a bolt to replace the bottom rivet.

Not a difficult job as long as you have a drill !!!

Why don't they just tell you that you have to buy 2 cams. I have now replaced the cams on both doors. The other door broke about 4 years ago. Fortunately the first time I read the user commetns or I would've bought just one. It is a quick easy fix. The longest step is drilling out and replacing the rivet. Everything else is done with a nut driver.

Replaced the old cams with new ones, door works perfect now.

I followed the directions on the computer and everything went just as the video said it would. This was one of the easiest repairs I have ever done. Usually, it does not go as planned.

Removed the door and loosened the bottom bracket and scraped the old cam off. Mounted new cam and tightned the bracket. Replaced door and it was a total sucess.

Buy ( 2 ) cams !!!! removed hinge cover and hinge on top of the door, ( 2 screws )...lift door off of the bottom hinge and lay door on the floor, remove broken cam on bottom of door with nut driver, ( 2 screws ) , install new cam..... remove the bottom hinge off of the front of the refrigerator with nut driver, (2 screws ).... saw rivit off and remove old cam, install new cam and secure with new bolt and nut,... reinstall hinge back on bottom front of refigerator.....replace door back onto the bottom hinge.....install top hinge back onto the top of the door....replace hinge cover......done !

Followed step-by-step instructions in previous post. Note that there are TWO approaches, both of which work.

Option 1) Order TWO cams (PS297995), drill out the rivet holding the frame's cam, and replace it with a nut and bolt. (See post on 07/19/09.)

Option 2) Order the entire hinge assembly (PS290199), which includes the door's cam and an assembled frame hinge and cam. (See post on 10/29/08.)

We opted for Option 1 which was pretty easy. Option 2 would be even easier and take less time but costs about $9 more.

Thanks to previous posters for excellent instructions!