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11028032701 Kenmore Washer - Instructions

All Instructions for the 11028032701
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Replace drive shaft, bearings and seal.
It is good to watch a video on how to!
Most went well, like all repairs, there are surprises, that make It take longer than expected. Once I put it back together and ran it, there was a UL code. After reading more posts, I found UL is unbalanced. After reading more… one of the problems could be the hub on the bottom may be loose. I checked that. Yep the hex bolt was loose. I forgot to put lock tight on it. Fixed that and ran it, worked flawlessly.
It would be nice to have install instructions in the box. Otherwise watch videos.
Parts Used:
Basket Hub Kit
  • Clinton from IONE, OR
  • Difficulty Level:
    Easy
  • Total Repair Time:
    More than 2 hours
  • Tools:
    Screw drivers, Socket set, Wrench (Adjustable), Wrench set
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leaking
old pump had plasitc fatigue allowing water to leak from drain pump. Noticed new oem pump was reinforced in that spot, so must be common problem. new pump came with heat shield that old pump did not have, not a problem though. Placed washer on front side down on floor. removed old pump, installed new pump
Parts Used:
Drain Pump
  • Hollis from Mountlake Terrace, WA
  • Difficulty Level:
    Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Nutdriver, Pliers, Screw drivers
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The cap thingy seal broke and splattered fabric softener.
I pulled out the old cap with my hands and jammed the new thingy into place. The lady of house did the repair. Easy
Parts Used:
Washer Inner Cap Seal
  • Diane from Corvallis, OR
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
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the drain pump leaked water
fairly simple remove and put back in …I watched a video of a similar Maytag pump replace got some tips…the electoral connection is shielded by a pull up tab…so it was quite simple I got extra hose clamps in case?…didn’t need them
Parts Used:
Drain Pump Hose
  • James F Meehan from COARSEGOLD, CA
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Pliers, Socket set
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The agitator was making grinding noises
Removed the softener dispenser and cap that's under it. Used 7/17" socket with an 18" long extension to reach the bolt that holds agitator down. Pulled auger off, pulled lower agitator off. Removed the 6 philips head screws that hold basket hub in place. Removed hub and installed new one, replaced screws. Lightly greased spline and reinstalled lower agitator. The auger has the cam section in it. A trick to get the rollers in place is to secure them to the cam with rubber band. Have string tied to the band. Insert the cam and when almose all the way in, pull rubber band off and the rollers stay in place. Reinstalled the bolt, cap and softener dispenser.
Parts Used:
Basket Hub Kit
  • Mark from Erie, PA
  • Difficulty Level:
    Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Screw drivers, Socket set
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Old hot water inlet hose had budge at both ends.
Turn water off at the inlet valve of hose you are replacing. Disconnect inlet hose the washer and let water drain out in a bucket. Then remove old hose. Replace new hose to inlet valve then washer . Use pliers to tighten both ends. Turn on water to check leaks at both ends of hose.
Parts Used:
Inlet Hose - 5 FT
  • Jimmy from MEMPHIS, TN
  • Difficulty Level:
    Very Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Pliers
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Both outside door handles turned very beige
Everything worked perfectly---thanks to the suggestion of your call center agent. She suggested that since the replacement door handles were no longer available, I should consider repainting them--it worked like a charm. Please tell her she was a life saver. We rent that house in Fl and my returning tenants had complained about the discoloring refer handles. Thank you
Parts Used:
Spray Paint - 12 oz. - White
  • Howard from Boynton Beach, FL
  • Difficulty Level:
    Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Nutdriver
23 of 69 people found this instruction helpful.
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The seal in the upper agitator cap broke
I just unscrewed the top agitator cap and slid the o-ring on and put it back. Done in seconds.
Parts Used:
Washer Inner Cap Seal
  • Veronica L from Junction City, KS
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
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Broken hinge pin.
Removed broken hinge, replaced with new.
Parts Used:
Washer Hinge
  • Kevin from Tucson, AZ
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Screw drivers
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washer would not drain water
need to get washer turned on side where you can work underneath the machine. This job is alot easy if you get where you can see good and have plenty of room to work. You have to unhoook the wire from the old pump and then take the two mounting screws off from there you unhook each hose by squeezing clamp together and sliding backwards away from pump. A pair of needle nose pliers can make this process easier if the clamps are turned in an hard to get to position. You mount the new pump the same way as taking off the damaged pump. Take a screwdriver to help you slide the clamps up onto the new pump makeing sure the sleeves are completely over the new pump fittings and the clamps are slid up evenly, so you want have any leaks. Then replaces wiring harness and mounting screws.
Parts Used:
Drain Pump
  • Jacob from Glennville, GA
  • Difficulty Level:
    Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Nutdriver, Pliers
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replaced leaking pump
Easy repair. Went to You Tube and saw PartSelect video. The best instructions...should make a link from parts page to video of install. Also replaced Heat element on Dryer. Watched video first.
Parts Used:
Drain Pump
  • richard from asheville, NC
  • Difficulty Level:
    Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Nutdriver, Pliers
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Old hinge broke, door did not open and close right.
I removed the screws from old hinge that had broke. The piece came right out with ease. I slid the new hinge in to the hole that it went in. No struggles with ease. Lined up the screw holes and put the screws back in. Finished! Works like a charm.
Parts Used:
Washer Hinge
  • tntsplace.com from MCALLEN, TX
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Screw drivers
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Hinge pins were sheared off
I removed the screws holding the broken hinges and put the new hinges on. It only took a few minutes.
Parts Used:
Lid Hinge Mounting Screw Washer Hinge
  • James from Carrollton, TX
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Screw drivers
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noisey water discharge pump
PLASTIC motor housing gets hot and become loose. causing bearing to spin and make noise . Replaced motor that was quick and simple by removing 3 screws and 2 hose clamps , pluged up motor and begain washing again with no problem . Just wish motor housing was not plastic .
Parts Used:
Drain Pump
  • MEECHE from LANCASTER, SC
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Nutdriver, Pliers, Screw drivers
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My lid lock assembly was bad and therefore the washer lid would not lock to allow for washing.
Went to youtube.com and watched the video that took you step by step in replacing the lid lock assembly.
Parts Used:
Washer Lid Lock Assembly
  • Kelly from Petersburg, WV
  • Difficulty Level:
    Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Pliers, Screw drivers, Socket set
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All Instructions for the 11028032701
61 - 75 of 105