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11028032701 Kenmore Washer - Instructions

All Instructions for the 11028032701
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Loud banging during wash cycle
This is an easy one. Snap off the agitator cap with a screwdriver.
Remove the single but and agitator.
Remove 6 phillips head screws.
Lubricate the bearing and coax it off the spindle.
Parts Used:
Basket Hub Kit
  • HARRY from BEND, OR
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Screw drivers, Socket set
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Found seal had split on agitator cap
I clean out the fabric softner dispenser on my machine on a regular basis and found the seal split. After looking at several sites to try and find this part, I found this one. Ordering couldn't have been easier and repair only required pulling up the cup for the softner and installing the cap.

Thanks for making finding part so easy . . . .
Parts Used:
Washer Agitator Cap Barrier w/Seal
  • Kim from Cleveland, OH
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
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Water would not drain.
Follow the video instructions.
No brainer..
Parts Used:
Drain Pump
  • Corey from RUSSELLVILLE, AR
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Nutdriver, Pliers
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Very noisy, compared to the original drain pump.
1st watch a video on replacement of this pump.
My main issue was the guard I had to install and the correct way to
put it in. I know I got it right.
The pump is very noisy, loud!
It pumps out just fine.
Want to know if this is normal, Loud pump.
Let me know.
Thanks, Dave
Parts Used:
Drain Pump
  • David from NORWOOD, NY
  • Difficulty Level:
    Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Nutdriver, Pliers
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Lid lock lite would not activate.
The most difficult was to lift the top up. Releasing the clips was tough to push in and it broke some porcelain. The 3 screws on the plastic instrument cover was all that was required. Track the wires and remove the plug in and pull the wires through the access hole and misc clips, a Phillips screw driver removes the plastic switch .Simply place the new switch under the lid and the worst is done. Once the lid was up, 10 minutes and your done.
Parts Used:
Washer Lid Lock Assembly
  • John from PUYALLUP, WA
  • Difficulty Level:
    Very Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Screw drivers
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machine wouldn't turn on when lid closed
replaced missing screw and pad and now machine works perfectly
Parts Used:
Lid Hinge Mounting Screw Lid Hinge Pad
  • Ellen from NYACK, NY
  • Difficulty Level:
    Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Screw drivers
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"dL" error code on display. Lid lock mechanism not working.
This was the second time I did this repair, so it looks like this mechanism lasts about 3 years. I found the video instructions on your website very helpful, with one major exception. On my Maytag Bravos XL machine, there are no clips on the front of the top plate to release by pushing in a putty knife. Rather, there are two vertical brackets on the back of the top plate that are loosened or removed, and then the top can be slid forward about an inch and lifted up.

Also, the tiny electrical connection plugs are secured by plastic clips on the sides of the receptacles. Those clips just need to be spread apart a little in order to unplug the connectors; i.e., don't pull too hard on those plugs, or look for a release lever on the plugs themselves.

Repair is straight-forward. Thanks!
Parts Used:
Washer Lid Lock Assembly
  • Bruce from WOODSTOCK, CT
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Screw drivers
2 of 3 people found this instruction helpful.
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the fastener became loose and dropped into the stove
This is a cook stove that is used 5 months a year. We have not fixed it yet because we are now in Florida the stove is in New York. We ordered that part just before we left NY for FL so the repair will be done in June of 2021.
George Clark
Parts Used:
WIRE
  • George E from OCALA, FL
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    30 - 60 mins
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Hard to open the washer top
Watched an instructional video many times.
Parts Used:
Suspension Rod Kit - Set of 4
  • Akemi from ORLANDO, FL
  • Difficulty Level:
    A Bit Difficult
  • Total Repair Time:
    More than 2 hours
  • Tools:
    Pliers, Screw drivers
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A rat ate holes in several rubber elbows in our washer
I got the three rubber elbows to quickly (at an additional price). They were the correct part and fit exactly. I replaced the aggravating spring clamps with new radiator-type screw clamps which made the job easier and in my opinion better. Then I devised a little hardware cloth "fence" around the bottom to the washer to keep the rat out. The job is tough enough in that you must tip the washer forward to get at the lower elbows. Also probably a good idea to adjust the feet "in" as far as possible to minimize rodent access from the bottom.
Parts Used:
Re-circulation Hose Washer Hose Recirc Pump Washer Hose Drain Pump
  • James from INYOKERN, CA
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    30 - 60 mins
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Washer entered spin cycle, but would not spin.
The washer would enter the spin cycle, but after starting to spin, would quit, and beep repeatedly. The fault code shown was DL. The manual cited DL as Door Lock malfunction. A check of the door lock switch suggested an internal problem. Sears offered the part at a far greater price, and shipping was several times more than PartSelect.com. PartSelect was chosen, and the part ordered on-line. Within two days the part arrived. Installation was simply a matter of lifting the top of the unit on which the door is supported. IT is done by inserting a narrow screwdriver into the separation, and pressing on the two metal springs holding the top in place. The old part was simple to remove by extracting two phillips head screws and removing the cable from the cable mounts underneath the top surface then threading the cable and plug back through the cable hole. Before that could be completed, the rear cover of the control panel was also removed, and after the plug of the defective switch was removed, the new cable was connected, and threaded back through in the reverse of the removal of the old switch, the phillips head screws, the control panel rear cover and returning the unit top to the resting position and snappin it into place. The Power ON check indicated that the problem fault code was cleared. The unit functions normally with the new switch. Hats off to PartSelect. The part was available in stock, and shipped promptly, and at substantially less cost than Sears.
Parts Used:
Washer Lid Lock Assembly
  • Paul from Rio Vista, CA
  • Difficulty Level:
    Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Nutdriver, Screw drivers
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Water pump was busted.
Just pulled the old water pump off and replaced with new one and was good to go. Thank you so much for sharing the problems and how to fix. Dean
Parts Used:
Drain Pump
  • William from MAGNOLIA, MS
  • Difficulty Level:
    Very Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Pliers, Wrench set
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replace suspension rods
lifted top using putty knife to push back holding clips.secured top so it did not fall. moved basket to one corner and lifted the spring up, while it was lifted remove the plastic holding rings. Then push down on holding clips that are near bottom of side of basket and the suspension rod just eases out. do that for all 4 and you are done.
Parts Used:
Suspension Rod Kit - Set of 4
  • Rick from Hamersville, OH
  • Difficulty Level:
    A Bit Difficult
  • Total Repair Time:
    15 - 30 mins
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F1 code show
Removed/ Replaced. Machine control motor
Parts Used:
Electronic Machine and Motor Control Board
  • Bernard from OCOEE, FL
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Screw drivers
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Rotted away do to a leak
Had to fabricate a new top holder for rod and bottom was still working. So far working great Thank God , because they don’t make them like this anymore!
Parts Used:
Suspension Rod Kit - Set of 4
  • Robert from FLINT, MI
  • Difficulty Level:
    A Bit Difficult
  • Total Repair Time:
    30 - 60 mins
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All Instructions for the 11028032701
46 - 60 of 105