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11023102311 Kenmore Washer - Instructions

All Instructions for the 11023102311
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Noise on bottom of Washer louder as time went on. 1 1/2 years
Well, first investigated and found loose nut on drive clutch. First take off the two screws with nut drive then cover off using a screwdriver blade to snap off the cover. Then socket ratchet to take off the nut on drive clutch. take off belt by slowly rotating the drive gear. two screws that hold the electronics to the upper drive clutch and put aside, so you can snap off the cover for drive clutch on upper part with screwdriver and off the parts come and install whole unit back as took it apart. Line up the new upper clutch so that is position as was before. (Using parts diagram helps a lot as www. partsselect.com has for you or Maytag.com.) Then put the electronic part board back on and the gear and nut. Make sure it is tight by several attempts to make sure it's snugged up good and then slowly roll belt back on the pulley and motor drive. Put your cover guard back on with two screws and done.
Parts Used:
Drive Belt Washer Drive Pulley
  • Jerry from WALLA WALLA, WA
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Nutdriver, Screw drivers, Socket set
83 of 112 people found this instruction helpful.
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Scratches in Surface
This product comes in a bottle with a brush like Liquid Paper. It goes on incredibly easy. A second coat might be needed. I wanted to prevent rust from setting in so I covered the scratches and dings. The paint is a little brighter since my washer is 10 years old but it still looks great.
Parts Used:
Touch-Up Paint - White
  • Michelle from Richardson, TX
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
64 of 125 people found this instruction helpful.
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Noise, grinding sounds. Wash tub stopped turning but motor and cycles kept functioning. Process of elimination, must be the clutch assembly.
Easy, just followed the repair video. Recommend also ordering the drive belt. Bought one locally during my repair.
Parts Used:
Washer Drive Pulley
  • David from BLOOMINGTON, IN
  • Difficulty Level:
    Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Screw drivers, Socket set
35 of 43 people found this instruction helpful.
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Shaking violently during spin cycle
Replaced the 4 suspension rods/springs. Only disconnect and replace one at a time. The tub will fall out if you disconnect and replace more than one rod/spring at a time.
Parts Used:
Suspension Rod Kit
  • Harold from MELROSE, FL
  • Difficulty Level:
    Easy
  • Total Repair Time:
    1- 2 hours
17 of 18 people found this instruction helpful.
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Smelled a burning odor occasionally
First, I checked the belt before ordering and then decided to order the belt, capacitor, and clutch assembly (if I needed to replace). I replaced the belt noticing the older belt came right off and new one was tighter going on. I replaced the capacitor since I had it handy and it can be known to cause this smell also. After setting washer back up and started a cycle I noticed the spin cycle would not start properly so I thought maybe the capacitor (new one) was faulty or just not the exact match even though it was said to be. I replaced my older capacitor back on and again ran cycle and it ran great. Thus I decided to send the parts which were not used. I would recommend this site as I have used them in the past before on other items. They ship fast and have a great return policy if parts not used.
Parts Used:
Drive Belt
  • Paul from E NORTHPORT, NY
  • Difficulty Level:
    Very Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Nutdriver, Socket set, Wrench (Adjustable)
16 of 22 people found this instruction helpful.
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My tub would hit the sides of the washer during spin cycle.
Followed youtube video. The repair was easy and fast.
Parts Used:
Suspension Rod Kit
  • ELIZABETH from HARLINGEN, TX
  • Difficulty Level:
    Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Screw drivers
10 of 11 people found this instruction helpful.
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Both outside door handles turned very beige
Everything worked perfectly---thanks to the suggestion of your call center agent. She suggested that since the replacement door handles were no longer available, I should consider repainting them--it worked like a charm. Please tell her she was a life saver. We rent that house in Fl and my returning tenants had complained about the discoloring refer handles. Thank you
Parts Used:
Spray Paint - 12 oz. - White
  • Howard from Boynton Beach, FL
  • Difficulty Level:
    Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Nutdriver
22 of 51 people found this instruction helpful.
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washer shaking and banging loudly
I was able to look up the issue on Youtube and watched a few videos and was able to complete the repair with help of my daughter. It was little hard to do but you do need gloves with a good grip when taking the rods out of the washer, but putting the new ones in was very easy.

Once I replaced the suspension rods, there was a little shaking but not like before. Very quiet now, no crazy loud banging
Parts Used:
Suspension Rod Kit
  • PRECIOUS from LAKE CITY, FL
  • Difficulty Level:
    Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Screw drivers
8 of 9 people found this instruction helpful.
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washer wasn't spinning after rinsing but the motor was running
I had taken the time to watch videos of this repair so when the switch arrived I knew what I had to do. Removing the screws to get the back cover off was simple as was installing the switch. No tricks here just watch the videos and your all set to do the job
Parts Used:
Drive Belt
  • Terry from HANCOCK, MD
  • Difficulty Level:
    Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Nutdriver, Pliers, Screw drivers
8 of 10 people found this instruction helpful.
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Making loud noises.
The video you sent me was very helpful told me the exact tools I needed and how to do it.
Thank you
Parts Used:
Washer Drive Pulley
  • Roy from BROOKLYN, NY
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Nutdriver, Pliers, Screw drivers, Socket set
8 of 10 people found this instruction helpful.
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Banging during spin cycle
The installation was very easy and took me 45 minutes to complete by myself. I put the washer on two cinder blocks and then removed the lid. I started with the suspension rods that were closest to me and they were really easy to exchange. When I got to the rods in the back they were a little more difficult because there was more tension with the new rods installed. I used the old rods to hook and pull the new rods into place and it was overall very easy.
Parts Used:
Suspension Rod Kit
  • Rachel from PINELLAS PARK, FL
  • Difficulty Level:
    Very Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Socket set
7 of 7 people found this instruction helpful.
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Shaking and banging around when washing
Youtube has videos. It's very simple just replace one at a time.
Parts Used:
Suspension Rod Kit
  • Jessica from MT STERLING, KY
  • Difficulty Level:
    Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Screw drivers
7 of 7 people found this instruction helpful.
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washer was off balance all the time
Watched video from partselect and it was on the money. Removed a few screws and tilted the lid. (after unplugging). Pulled it out from wall and tilted machine to have access to bottom. Had grandson reach from underneath and pull the rods out and inserted the new ones. Work great now. My wife is happy and I saved about $600 because I didn't have to buy a new one.
Parts Used:
Suspension Rod Kit
  • Michael from MAGNOLIA, TX
  • Difficulty Level:
    Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Pliers
6 of 6 people found this instruction helpful.
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Machine would stop at spin cycle
After disconnecting water lines and power, tip machine onto its back. The actuator is located under the drum. Remove the cover over the motor/ drive belt. Actuator is located by the transmission and held on by several screws. Unplug the wiring harness and remove three screws with Phillips screwdriver. Install new actuator..
Parts Used:
ACTUATOR
  • Steven from COHOES, NY
  • Difficulty Level:
    Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Nutdriver, Screw drivers
5 of 5 people found this instruction helpful.
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squeal and chirping while in risne / spin mode
Removed belt cover from bottom of the transmission , remove old belt, clean the pulleys ,and re install new belt. The new belt fits tighter so it did a few time to get the belt fully seated. Re install belt cover.
Parts Used:
Drive Belt
  • Thomas from GRAIN VALLEY, MO
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Nutdriver
5 of 5 people found this instruction helpful.
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All Instructions for the 11023102311
1 - 15 of 45