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11022032102 Kenmore Washer - Instructions

All Instructions for the 11022032102
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Agitator worn out/ broken also the Diorect drive coupling was broken
Removing top console control panel, deataching 2 clips and removiong the entire box to get access to the agitator and the direct drive, one part on the top and other on the bottom of the washer,removing top cap of the spinner got access to the agitator. Using 1/2" socked and pliers remove & rep[lace the agitator. for the direct coupling: remove the water pump (2 clips) 1/4" socked & screw driver remove the electrical Motor, remove & replace the direct coupling, put all removed parts back toguether, reasembly the box ataching clips on place, console panel Install, perform operational check, was good I have the washer running like a new machine.
Parts Used:
Direct Drive Motor Coupling
  • Laureano from Hilliard, FL
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Pliers, Screw drivers, Socket set
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aggitater wouldn't work.
snapped off the 2 springs on the water pump,took off hoses with pliers,took off the 2 little screws on the motor springs.snapped off the 2 springs on the motor,and the motor came off.took out the drive coupling,it just slides off...then reverse the procedure,and you are done...
Parts Used:
Direct Drive Motor Coupling
  • Danny from Telephone, TX
  • Difficulty Level:
    Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Screw drivers, Socket set
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Washing machine leaked
First. I unplugged the washing machine from the electrical source. Then, I unscrewed the two screws in the front and the two screws on the back holding the control panel onto the washer. I lifted the control panel off and let it hang in the back of the washing machine. I unplugged the white plug connecting the control panel from the machine. I used a screw driver to pry the two giant spring like clamps and the cabinet released from the actual washing machine. At the bottom, I found the pump, unclamped the small clamps holding the pump on, pulled it off, installed the new one ( I used pliers to get the hose clamps where they needed to be) and then reversed by steps. Easy as pie and saved me a bunch of money
Parts Used:
Washer Direct Drive Water Pump
  • Lisa from Walker, LA
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Pliers, Screw drivers
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small leak from pump
Make sure you UNPLUG your washer first. It is also a good idea to remove the water intake hoses from the back to avoid damage to them or the valves.

Getting the outer panels off was the hardest part for me. There are 2 screws on the back of the function panel. You don't have to remove the screws completely, just until they are unscrewed from the bottom base. Then I gently pulled forward and up on the function panel and it flips back exposing the wiring. There is one wire harness plug that needs to be disconnected toward the center of the panel.
There are 2 large metal clips that are removed by pressing a flat head screwdriver into them. Press down and slightly toward the front of the washer and it will release the clip. Be careful, mine popped up and flew behind the washer.
Once the clips are removed you can pull the entire caging of the washer (top, front, right and left side panels as one) away from the machine. This will expose the entire innards of the washer.
In the front at the bottom is the water pump. It is very easily removed. Pinch the clamps around the hoses with a pair of pliers and move them up the hoses. Pull both hoses off the pump.
There are 2 metal clamps holding the pump in place. You can release them using a flat head screwdriver as well. Once free from clamps, the pump can be pulled straight forward to be removed.
Replace the pump with the new one, placing it in the same place and position as the old one. Attach the clamps back on. Mine were really hard to reattach as the tension was really tight.
Then slide the hoses back on and use the pliers to squeeze and slide the clamps back down the hoses to secure them to the pump.
Replace the cage of the machine. On my particular model, the front panel hooks under a metal lip and the side panels rest on them, so it was a challenge getting it back into place by myself in the small area I was working in.
Replace the metal clips on the top using the flat head screwdriver by pulling slightly toward the front of the washer and pressing down.
It was a little scary, I thought I was going to pinch myself.
Then reattach the one wire harness, flip the console back down and secure tightly.
Screw the 2 screws back in on the back of the function panel and your done. Reattach the hoses and plug in your washer.

This was my first washer repair. I did it with some sketchy online instructions for a different model washer. It took forever to get the washer open and was even more frustrating to put it back together. Changing out the pump was simple once I got in there. I saved over $100 in labor by doing this myself and in only took about 45 minutes.
I think I'm ready to open up the dryer and give it a good cleaning.
Parts Used:
Washer Direct Drive Water Pump
  • Jessica from Tallahassee, FL
  • Difficulty Level:
    Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Pliers, Screw drivers
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Motor Running But Agitator Not Moving
Unplug power cord. Turn off hot and cold water to washer. Disconnect water lines at the back of the washer, but mark which is hot and cold on the hoses . Remove drain hose from the sink tub or sewer line but keep it elevated so the water don't run out. Tip over on the backside but put something under the back side like a tool box to keep the top elevated a little bit, but not on the control panel just below it. Now remove the two screws that are in the motor retainer. Now pry motor retainers loose then lift out motor and remove old coupling. Now install new coupling. If it is a little tight on the shaft, use a deep socket a little bigger than the shaft to tap them on. Line up coupling while putting motor in place. Then snap on motor retainers. Look at the coupler make sure it is straight and not s shape. If it is s shape, remove and tap coupler on shaft a little more. If it is straight then reinstall the two screws you removed in the beginning from the motor retainers. Hook up drain line, water lines hot to hot, cold to cold. Then check for leaks on water lines. Plug in ,turn on, if it sounds ok. Don"t stand there, wash something.
Parts Used:
Direct Drive Motor Coupling
  • Phillip from Osceola Mills, PA
  • Difficulty Level:
    Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Screw drivers, Socket set
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Machine would not spin. Could hear motor working
Very easy and cheap repair. Hardest part was getting cabinet back on. Watched u tube video before and easy and quick to do take off cabinet, in clip motor and slide new motor coupler in. Put back together
Parts Used:
Direct Drive Motor Coupling
  • jay from carson, WA
  • Difficulty Level:
    Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Nutdriver, Screw drivers
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My washer would occasionally leak water on the floor.
This model is a compact / apartment size washer and the repair was fairly easy. The lid is held on by 2 spring clips on the front and 2 tabs on the rear. I used a screwdriver to pop the top off the clips, removed the screws on the tabs, unplugged the switch and set the top aside. Took out 2 screws (all screws are 5/16" hex head) on the left side panel (facing the front of the machine) and set it to the side. The pump is clearly visible at this point. Tipped the washer and propped it up for easier access. Removed the 2 hose clamps (set a pan underneath first) and the pump is held in place by 2 spring clips. Popped those off and the pump came right out. Put the new pump in, snapped the spring clips on, put the hose clamps back in place, the side panel and the lid. Not at all hard to do. About 30 to 45 minutes and I was doing laundry again.
Parts Used:
Washer Direct Drive Water Pump
  • Lary from Broadway, OH
  • Difficulty Level:
    Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Nutdriver, Pliers
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Old drainage hose had a break in it.
Removed broken hose and replaced with new hose. My washer will be 21 years old in January.
Parts Used:
Drain Hose with Clamp
  • Virginia from SNELLVILLE, GA
  • Difficulty Level:
    Very Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Pliers
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Agitator cogs all broken
Removed Softner dispenser and cap. With a 3/8" socket wrench and extension And 7/16" socket I took out the screw holding the agitator and removed top section of agitator. Turned upside down and removed the rubber grommet that holds the cogs in place. Replaced cogs and reinstalled grommet. Aligned top part of agitator with 2 tabs and put back in place and secured with 7/16" screw. Replaced cap And dispenser. Good to go. Works perfectly. Very easy repair.
Parts Used:
Agitator Directional Cogs
  • Kelly from AMARILLO, TX
  • Difficulty Level:
    Very Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Socket set
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Agitator not moving
Half inch extension. Removed plastic set piece. Remove agitator cap. Remove ring remove worn cogs. Replaced new cogs Replace lock ring, back together. 10 minutes
Parts Used:
Agitator Directional Cogs
  • Kevin from ALBUQUERQUE, NM
  • Difficulty Level:
    Very Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Socket set
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Replaced the dog ears.
It was easy, take off the cap, then loosen the nut. Take it apart, change the dog ears, put back together. It was done.
Parts Used:
Agitator Directional Cogs
  • Todd from Milwaukee, WI
  • Difficulty Level:
    Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Screw drivers, Socket set
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Old outgoing water hose leaking
1. Need mop, bucket to catch leftover water in machine before you remove old hose. 2. Removed old hose by removing clamp. 3. Dried up any remaining water around fixture before attaching new hose. 4. Slide clamp to bottom of hose before attaching to machine. 5. Attached hose and clamp to machine where old hose was removed from. Make sure clamp is secure. (Please note that clamp that came with the new hose was too big. I used the old one. Worked perfectly). 6. Finally run a little water in you washer, then run out to test tightness and there is no leaks.
Parts Used:
Drain Hose with Clamp
  • Mary from BIRMINGHAM, AL
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Pliers
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Washer not agitating
Washer was not agitating. My husband did not have a clue what to look for, but he took it apart and noticed two of the four directional cogs were stripped. Did an internet search and found the part on your website and thought we would give it a try since the part/shipping was under $20. The parts came in three days and my washer lives on. Was ready to get a new one since it is 18 years old, but I will not wait. Excellent website with all instructions and parts breakdown of the washer.
Parts Used:
Agitator Directional Cogs
  • Dianne from WALES, MI
  • Difficulty Level:
    Very Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Socket set
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Top half of agitator would not agitate.
Removed top cap of agitator and pulled out the inner cap. Spread a pair of needle nose pliers and placed them in square holes on each side of nylon fitting. Unscrewed nylon fitting and removed top half of agitator. Replaced directional cogs/dog ears and put agitater back together. Works like new. Easy fix.

PS Received parts in 72 hours. $10.00 bucks and never left the house.
Parts Used:
Agitator Directional Cogs
  • Chris from Kernersville, NC
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Pliers
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Pump failed in cloths Washer
First, disconnect from power & turning off the water. Then, accessed the part by tipping the unit back enough to work. Remove the hoses by loosening the spring clamps. Here is where things got a bit sticky. The pump motor shaft had corroded enough to make removal of the pump a wrestling match of sub-WWF levels. Once forced off, additional time was spent removing corrosion from the shaft to facilitate fitting the new unit. A little lube was used here. Re-assembly was quick & washer was righted, plugged in and returned to service. It is a simple repair which can, with a little acting ability, be portrayed as a monumental task requiring super-human strength & the wisdom of Solomon. I played the part well enough to merit a huckleberry pie for my effort & sacrifice! Thanks!
Parts Used:
Washer Direct Drive Water Pump
  • S. from Kennewick, WA
  • Difficulty Level:
    Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Pliers, Screw drivers
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All Instructions for the 11022032102
121 - 135 of 1014