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11020112311 Kenmore Washer - Instructions

All Instructions for the 11020112311
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washer would not agitate
removed the agitator and melted the retaining clips to loosen the retainer cover for the cogs. went simple after that.
Parts Used:
Agitator Directional Cogs
  • jason from Barnesville, OH
  • Difficulty Level:
    Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Pliers, Socket set
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agitator not working (again)
The dogs (directional cogs) cause the upper portion of the agitator to turn in one direction only. The clothes don't get clean unless this happens.

The material the dogs are made of wears out in a few months of use.

I buy 4 packages of them at once, every few years.

Pull off the inner cap, unscrew the bolt, remove the old cogs, put in the new ones, reverse the disassembly process and away we go.
Parts Used:
Washer Inner Cap Seal Agitator Directional Cogs
  • Tanya from Garrettsville, OH
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Nutdriver
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all four dog ears were broken to pieces
Removed fabric softener dispenser. Inserted screwdriver into slot on side of cover that is on agitator and pried off. Used socket extension to unscrew bolt inside agitator. Lifted out and slid off plastic ring holding agitator cogs . Replaced cogs in the same direction they came out. Since these instructions were here on site at the time I ordered the parts, it made the job very simple and fast...the order came very fast too.
Parts Used:
Agitator Directional Cogs
  • Sherman from Kansas City, MO
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Screw drivers
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washer would not agitate
basically pop off the top spindle cover, reach in and pull off the water cap from the agitator cog cover, unscrew the bolt holding the cog holder and pull the agittator assembly up and off the machine. Remove the piece holding the gogs in place and replace cogs making sure to put them back in the same direction as they came out. Turn the agitator upside down and stick the piece holding the cogs in and snap it in. Replace all components in reverse order they were removed, and there you are. Works great.
Parts Used:
Agitator Directional Cogs
  • Marius from Buena Park, CA
  • Difficulty Level:
    Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Pliers, Socket set
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Agitator was spinning freely
Removed the fabric cone from center of agitator pop out the plastic cover inside, remove bolt in center pull on agitator, remove cam holder and replace cams.
repeat process to re assemble
Parts Used:
Agitator Directional Cogs
  • Michael from Clawson, MI
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Nutdriver
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The washer quit agitating
I noticed the agitator didn't "lock up" in one direction to properly agitate the load (which in turn "agitated" my girlfriend. I took the agitator apart to find the dog ears were worn. I ordered some new ones at a cost of about $12 delivered fed-ex and had the new dog ears installed in about 15 minutes saving me a bag of money from the repair man.
Parts Used:
Agitator Directional Cogs
  • Jeff from Michigan City, IN
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Socket set
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Plastic gears wore down not allowing top half of agitator to spin
Popped off top of softener cup. Pulled out screen. Used nutdriver to back out the only bolt holding the agitator on. Pulled it off popped out plastic "gears" and popped new ones in. Put back in reverse order. Done in 5 minutes....worked perfectly! Easy!!! Thanks !!
Parts Used:
Agitator Directional Cogs
  • Jonathon from LOCKPORT, KY
  • Difficulty Level:
    Very Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Nutdriver
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Washer wouldn't agitate
Pulled up and removed the fabric softner dispenser. Then I pulled up and removed the cap barrier to have access to the screw. Removed the screw and pulled up the cloths mover. Tunrned the cloths mover over to remove the bearing cam to remove the broken agitator cogs and replaced them with the new ones. I held the bearing cam with my right hand and held the cloths mover with my left hand turning it slowly with my left hand and lightly pushing down with my right hand until the cloths mover made contact with the grooves of the shaft and it sunk down on the shaft. Replaced the screw and washer then the cap barrier , next the fabric softner dispenser. Took 10 min. to complete the job. Now my washer runs like new ! Plus, I have a happy wife!
Parts Used:
Agitator Directional Cogs
  • Genaro from Moreno Valley, CA
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Nutdriver
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The agitator was no longer turning.
First I popped off the very top cap of the agitator. I then used a socket extension to access the mounting bolt in the interior of the agitator. Once the bolt was loose i pulled the agitator off and dropped out the middle piece. With this out i switched the 4 cogs with the old. I then held the agitator assembly upside down and placed the middle piece back in. The most difficult part was aligning the agitator back onto the bottom part. Screw it back in place and pop the top back on.
Parts Used:
Agitator Directional Cogs
  • Steve from Troy, TX
  • Difficulty Level:
    Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Socket set
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Top part of agitator not turning
The repair was very easy, I took the top cap off the agitator and removed the recess bolt and pulled the agitator out of the washing machine,put the agitator on the floor and put my feet on the sides of the agitator and pulled the top haft apart,replaced the agitator directional cogs put back together work great
Parts Used:
Agitator Directional Cogs
  • Merrill from Attica, NY
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Socket set
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The agitator stopped working....no spinning
I popped the liquid detergent cap off of the top of the Agitator. I then removed the seal cap to expose the Agitator dog assembly and bolt. I removed the entire Agitator dog assembly and Agitator by removing the single 7/16? bolt. I pulled the old dogs out, put the new dogs in and reassembled the Agitator Assembly.

Works like new!!
Parts Used:
Agitator Directional Cogs
  • Christopher from Wichtia, KS
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Socket set
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Top part of agitator was skipping/not turning
First I removed the pop off cap at the top of the spiral shaped top agitator. Then reach down inside and pry off another pop off water tight cap exposing a 7/16 or 1/2 inch nut. A deep socket would probably be easiest but I didn't have one so a nut driver and luck got it unthreaded- it was pretty tight and yoiu have to hold the agitator from spinning while you unthread. Then the upper agitator asslembly lifts out and the cog assembly falls apart but it's only like 3 or four housing pieces and it only goes together one way to hold the four new cogs in place. reassemble and the machine works great again
Parts Used:
Agitator Directional Cogs
  • Mike from Lakewood, CA
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Nutdriver
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agitator didn't turn
I took out the fabric softener dispenser, then pulled of the plastic plate. There is 1 big bolt that has to be unscrewed in there. After that gets unscrewed, the whole agitator will pull out of the washer. I put the agitator on the ground, stepped gently with both feet on th bottom (mostly flat part). then I pulled on the top cylinder part, and the 2 parts separated. There is a little disk in the cylinder part that pops out. remove the top and replace the cogs. then put the disk back together. Push the two big main parts of the agitator back together...snap the disk back in and put the whole agaitator back in your washer. pop it back into place and screw in the bolt.....DONE! I have to replace these cogs about 1ce a year...it costs me about $5 and 15 minutes...but it keeps my waher running great!
Parts Used:
Agitator Directional Cogs
  • marsha from challis, ID
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Socket set
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Agitator was not spinning.
Very easy repair. Popped off the top cap on the agitator with a flat head screwdriver. Then took a half inch drive socket set with the extender and removed the assembly where the cogs were housed. Inserted new cogs, put it all back together and the thing agitates like new. Simple. Saved huge dollars.
Parts Used:
Agitator Directional Cogs
  • Jeffry from Orange, CA
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Socket set
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The agitator cogs were worn out.
We took off softner cap and then took off the agitator with a nutdriver and then pulled the top off and the central agitator that the cogs were in pulled it out took the cogs out and replaced them with the new ones . Then we put the agitator back on and tightened the nut and replaced the softner cap and we were all done.
Parts Used:
Agitator Directional Cogs
  • Tammy from Wildwood, FL
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Nutdriver
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All Instructions for the 11020112311
91 - 105 of 363