11016986500 Kenmore Washer - Instructions
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Machine would not spin. Could hear motor working
Very easy and cheap repair. Hardest part was getting cabinet back on. Watched u tube video before and easy and quick to do take off cabinet, in clip motor and slide new motor coupler in. Put back together
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jay from carson, WA
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Difficulty Level:Easy
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Total Repair Time:30 - 60 mins
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Tools:Nutdriver, Screw drivers
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Basket not spinning, smelled melted rubber
Replacing the clutch was easy but unfortunately did not fix the washing machine. I couldn't get the agitator loose at first, but it came loose when I unbolted the motor and transmission assembly. After replacing the clutch and reassembling the motor, I tilted the washer back up and found that the basket in the center under the agitator was cracked all the way around and that was why it wasn't spinning. It was also why the clutch was burning--trying to spin a basket that wasn't centered in the drum anymore. This washer is over 25 years old, so I decided not to replace the basket, since a replacement is about $400. A good attempt at an inexpensive repair, but unsuccessful.
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Mark from CHESAPEAKE, VA
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Difficulty Level:Easy
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Total Repair Time:30 - 60 mins
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Tools:Socket set
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I was getting a high pitched noise during the draining of the washer with a plastic friction smell
I followed the instructions in the video on the part page (part #PS11741239), which was also conveniently linked in the item shipped email. The replacement of the part was very easy ... the hard part was balancing the washer again (kitchen floor seems to have sunk in the middle). Back to normal function without having to suffer a flood first. Thanks.
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Stephen from SCHENECTADY, NY
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Difficulty Level:Really Easy
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Total Repair Time:30 - 60 mins
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Tools:Pliers, Screw drivers
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Washer not agitating
Washer was not agitating. My husband did not have a clue what to look for, but he took it apart and noticed two of the four directional cogs were stripped. Did an internet search and found the part on your website and thought we would give it a try since the part/shipping was under $20. The parts came in three days and my washer lives on. Was ready to get a new one since it is 18 years old, but I will not wait. Excellent website with all instructions and parts breakdown of the washer.
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Dianne from WALES, MI
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Difficulty Level:Very Easy
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Total Repair Time:Less than 15 mins
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Tools:Socket set
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Old outgoing water hose leaking
1. Need mop, bucket to catch leftover water in machine before you remove old hose. 2. Removed old hose by removing clamp. 3. Dried up any remaining water around fixture before attaching new hose. 4. Slide clamp to bottom of hose before attaching to machine. 5. Attached hose and clamp to machine where old hose was removed from. Make sure clamp is secure. (Please note that clamp that came with the new hose was too big. I used the old one. Worked perfectly). 6. Finally run a little water in you washer, then run out to test tightness and there is no leaks.
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Mary from BIRMINGHAM, AL
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Difficulty Level:Really Easy
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Total Repair Time:Less than 15 mins
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Tools:Pliers
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Washer would run, but not spin.
Unpluged washer. Turned washer on its side, unpluged wire harness to motor. Removed hoses to pump on motor, removed screws and nuts holding motor, then pulled out motor. Popped off old couplings,intalled new, reassembled. Piece of cake!
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Justin from Ontonagon, MI
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Difficulty Level:Really Easy
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Total Repair Time:15 - 30 mins
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Tools:Pliers, Socket set
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Old drainage hose had a break in it.
Removed broken hose and replaced with new hose. My washer will be 21 years old in January.
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Virginia from SNELLVILLE, GA
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Difficulty Level:Very Easy
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Total Repair Time:Less than 15 mins
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Tools:Pliers
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would not trun the barrel
i had to strip the outer housing of the wahing machine apart the remove the motoe from the transmission to get to the coupling. once i recived the coupling( which was very quickly) i just reversed those steps.
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Allen from Heuvelton, NY
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Difficulty Level:Really Easy
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Total Repair Time:15 - 30 mins
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Tools:Screw drivers
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basket would not spin during spin cycle
Raised washer on cinder blocks high enough to get underneath, removed wiring, capacitor (because it got in the way), removed spring clips from pump, removed pump, no water spillage this way. removed clips from motor, removed motor, pulled old broken coupling rubber ring and plastic pieces out, used a spark plug driver to press new ones in place on the gear shaft and motor as they will fit tighter because they have a metal reinforcement that the original did not have, lined up the two halfs and clipped motor back on, cliped pump back on, reconnected wires again, lowered off the blocks and washed a couple loads that night.
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Tim from Apple Valley, MN
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Difficulty Level:Easy
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Total Repair Time:15 - 30 mins
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Tools:Nutdriver, Pliers, Screw drivers, Socket set
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agitator was making a large amount of noise
After the wife held the phone to the washer so I could hear the horrendous noise it was making. And I screaming at her "shut it off, shut it off!' I came home and took the agitator apart, and found the directional dogs worn out. Went to the computer and easily ordered new parts, which came very quickly. I took off the agitator with a long extension and socket, put in the new dogs and reversed for installation. Told the wife get back to doing the laundry!
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Timothy from Kansas City, MD
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Difficulty Level:Easy
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Total Repair Time:15 - 30 mins
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Tools:Socket set
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Water drained but would not spin.
Just watched the video. Take from a 63 year old. Who never fixed a washer. Thx a lot for the video it saved me a lot of money being on a fix income. and it was less than $ 10 that was included shipping.
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Ramona from MESA, AZ
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Difficulty Level:Very Easy
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Total Repair Time:15 - 30 mins
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Tools:Screw drivers, Socket set
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The tub was not agitating or spinning.
I went to Youtube, looked up motor coupling repair for a Kenmore/Whirlpool washer. Chris Fix had an easy to follow video. I tilted the machine back, propped it up. Removed four clips holding two parts in place. Replaced the faulty coupler, Set the engine back in place replaced the clips, and was finished for a total price of $18.
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Carl from MILWAUKEE, WI
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Difficulty Level:Really Easy
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Total Repair Time:15 - 30 mins
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Tools:Screw drivers
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Pump failed in cloths Washer
First, disconnect from power & turning off the water. Then, accessed the part by tipping the unit back enough to work. Remove the hoses by loosening the spring clamps. Here is where things got a bit sticky. The pump motor shaft had corroded enough to make removal of the pump a wrestling match of sub-WWF levels. Once forced off, additional time was spent removing corrosion from the shaft to facilitate fitting the new unit. A little lube was used here. Re-assembly was quick & washer was righted, plugged in and returned to service. It is a simple repair which can, with a little acting ability, be portrayed as a monumental task requiring super-human strength & the wisdom of Solomon. I played the part well enough to merit a huckleberry pie for my effort & sacrifice! Thanks!
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S. from Kennewick, WA
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Difficulty Level:Easy
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Total Repair Time:15 - 30 mins
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Tools:Pliers, Screw drivers
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Hole in the water pump
Just changed out the old pump with the new one. It went very quick and smooth!
Parts Used:
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Richard from Alexander, AR
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Difficulty Level:Really Easy
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Total Repair Time:15 - 30 mins
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Tools:Pliers, Screw drivers
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The top agitator was not spinning
I popped the dispenser cap off, pulled off the plastic cover that sits on top of the agitator directional cogs assembly, and used a socket wrench with 2 extensions on it to unscrew the nut holding the assembly in place. I misplaced my socket screwdriver and rather than try to buy a nutdriver that matched the size, I just bought a little 3/8" socket extension kit (I needed about 8" of length to be able to use a normal socket wrench). My hands are pretty big so I just had to use pliers to pull the agitator cogs assembly out. Next I just turned the assembly upside down, slipped the plastic ring off that holds the cogs in place, and put the new cogs in place of the old ones. Reassembly was just as easy. The job took about 15 minutes, and once everything was back together the agitator worked like it was brand new.
Parts Used:
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Alec from Indianapolis, IN
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Difficulty Level:Really Easy
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Total Repair Time:15 - 30 mins
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Tools:Pliers, Socket set
2 of 2 people
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