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Replacing your KitchenAid Range Dual Surface Element - 2500w/1200w play video
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Dual Surface Element - 2500w/1200w

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21 Reviews
$198.68   In Stock

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PartSelect Number PS11764902
Manufacturer Part Number W10823692
Manufactured by Whirlpool
Product Description

Dual Surface Element - 2500w/1200w Specifications

This is the replacement large surface element for your cooktop or range. It is approximately 10-inches in diameter and is 1200/2500 watts. The large surface element is installed under the cooktop and heats up the area directly above it. You will need to replace the element if it does not heat up properly. As you will be working around electricity, be sure that your range is disconnected from power before you begin this repair. This is an OEM part sourced directly from the manufacturer.
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Troubleshooting
This part fixes the following symptoms:
Element will not heat | Will Not Start
This part works with the following products:
Range, Cooktop.
This part works with the following products:
KitchenAid, Whirlpool, Maytag, Jenn-Air.
Part# W10823692 replaces these:
AP6030922, 3191723, 4453909, 74008897, 74011551, 7406P403-60, 7406P431-60, 8272563, 8523693, 9756697, 9759351, WP4453909, WP74011551
Questions and Answers

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33 questions answered by our experts.
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Kathy
September 25, 2017
Front dual burners is on high only regardless of where I set the dial for heat.
For model number KERC500HWH3
Hi Kathy, Thank you for the great question. It sounds like you have a defective Dual Infinite Switch,PartSelect Number PS11747156. This switch should be replaced. Hope this helps!

22 people found this helpful.

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Andrea
November 16, 2017
The two right burners will not stay on. They act as if they will turn on the indicator light turns on but 3 mins later it turns off. The left two work fine. Is this just a simple burner replacement?
For model number KERK807PSS00
Hi Andrea, Thank you for the question.This sounds like an issue with the infinite switches. If the element was defective it would not turn on at all or part of the element would be burnt out. The switch keeps the element on and the light indicating the switch is in the on position, if both are turning off then the switch would need to be replaced. All four switches come in a kit, PartSelect Number PS2378279. Hope this helps!

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Related Parts:
Louis
January 16, 2020
Hello. My KitchenAid range on the right front dual surface element inner was not heating. What part should be replaced? Thank you.
For model number YKERS205TS5
Hi Louis, Thank you for your question. If the inner portion of the front dual surface burner element is not heating the issue is the burner switch and it will need to be replaced. The part number listed under your model number for the burner switch is PS11744412. We hope this helps. Thank you and have a great day.

7 people found this helpful.

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Peter
August 11, 2017
I am a novice at this kind of repair. Please send me step by step instructions on how to remove the glass cooktop so I can replace a dual coil. I think it is the coil and not the switch since the inner burner is working and the out one is not. Thank you.
For model number RF367LXSY0
Hello Peter, Thank you for the question. Here are some installation steps that we have listed here . Unplug range and remove the 4 screws holding the back panel on.Next unplug Dual Burner plugs.Next open the oven door and remove 2 screws from under front of top. Pull top out and up to unhook from the back. Remove the top and flip over the ranges glass top unit and lay on a flat surface. Remove the screws from steel bracket and remove it from the top. Next remove the attaching clips for burner .Next reinstall in new burner in the same place as old burner. Remove one wire at a time, transferring it to the matching plug on the new burner. Once the wiring is attached remove old burner and attach 2 clips to the bracket. Flip over the top and slide top into back of range and lower into place. Attach 2 screws under front. Reattach the tops plugs at the rear and reattach the back panel. Hope this helps

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Dave
October 1, 2017
The front left, circular dual burner only works in the inner burner for a few seconds. A clicking noise comes from the switch and then no more heat. The outer burner does not work. Is this just a switch problem?
For model number KESA907PSS00
Hello Dave, thank you for contacting us. That sounds like it would be the element that is faulty. Good luck with the repair!

4 people found this helpful.

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Gary
October 2, 2019
Centre element of the dual element no longer works
For model number WERP4120PB
Hello Gary, thank you for writing. You will want to replace this Dual Surface Element, part number PS11764902 for your model. Good luck with your repair!

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Clifford
January 3, 2020
My outer left double range heating element only turn on the inner part and not the outer one. I thought it was the element and switched to a new one but the same thing happened. Could it be the switch? If so what part should i order?
For model number YKESS907SS
Good Day Clifford. Thank you for your question in regards to your unit (Model Number YKESS907SS). Based on our research, you may need to replace the Infinite Switch on your unit (PartSelect Number PS11747406). You can order this part either online at our website www.PartSelect.ca or by calling us by phone at 877-910-4613. Best Regards.

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Mike
October 30, 2017
First the left now the right front dual elements are having the same problem. Only the large outer part of the elements heat up the centers do not. Will replacing the elements fix this or is it something else? Thanks
For model number GR563LXST0
Hi Mike, Thank you for the question. I suggest testing the Infinite Burner Control Switch and the Element to confirm what part is defective. Hope this helps!

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Michael
February 28, 2018
My front left dual element will not shut off. You can turn it to low and it will crank to high and simply not shut off. I am hoping that replacing the dual element with the ps11764902 will resolve this issue.
For model number GR563LXSS1
Hi Michael, Thank you for your question. The issue is not with the burner element, but the switch that controls it. The part number listed under your model number for the switch is PS11747215. I hope this helps. Thank you and have a great day!

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Patricia
March 11, 2018
We need to replace the left back burner on the stove. The diameter of the burner is 7 inches. We can only find replacements for the larger 9 inch diameter burners. There does not appear to be enough room for the larger burner to replace the smaller 7 inch burner. Where can be find a 7 inch diameter burner replacement?
For model number Kenmore 95012101
Hello Patricia, Thank you for your inquiry. We show that part number W10823699 is the 7 inch element for this model. Hope this helps!

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Part Videos

Replacing your KitchenAid Range Dual Surface Element - 2500w/1200w

Replacing your KitchenAid Range Dual Surface Element - 2500w/1200w play video
Customer Repair Stories
 Average Repair Rating: 3.7 / 5.0, 6 reviews. What's this?
    Sort by:
    Sorry, we couldn't find any existing installation instruction that matched.
    Radiant element, 2400 watt, under Ceran glass cok top needed replacement.
    turned off power
    removed ceran top from cabinet
    removed element
    installed new element
    replaced top
    powered up and was done
    • GEORGE from NEWNAN, GA
    • Difficulty Level:
      Easy
    • Total Repair Time:
      15 - 30 mins
    • Tools:
      Pliers, Screw drivers
    • Parts Used:
      W10823692
    162 of 245 people found this instruction helpful.
    Was this instruction helpful to you?
    Thank you for voting!
    Bad Element
    Bought new element and installed. Very simple. Used phillips
    screw driver.
    • Michael from Howell, MI
    • Difficulty Level:
      Easy
    • Total Repair Time:
      15 - 30 mins
    • Tools:
      Screw drivers
    • Parts Used:
      W10823692
    73 of 118 people found this instruction helpful.
    Was this instruction helpful to you?
    Thank you for voting!
    double coil which center coil had burned out on glass top range
    Unplug range and remove back panel (4 screws) unplug top burner plugs (2). Open oven door and remove 2 screws from under front of top. Pull top out and up to unhook from back. Remove top and lay cardboard on top of range. Flip over the ranges glass top unit and lay on cardboard. Remove screws from steel bottom and remove from top. Flip over steel bottom with burners attached. Remove attaching clips for burner and unscrew them from the burner then reinstall in new burner in the same place as old burner. Lay new burner on top of old burner and remove one wire at a time, transfering it to the matching plug on the new burner. When wiring is done remove old burner and attach 2 clips to steel backing plate. Vacuum off the glass top and reinstall the steel bottom to the glass top. Flip over the top, remove cardboard and slide top into back of range top and lower into place. Attach 2 screws under front. Reattach the tops plugs at the rear and reattach the back panel. Plug in range and slide back into place. Test units and all other burners. Done...
    • Frank from Owls Head, ME
    • Difficulty Level:
      A Bit Difficult
    • Total Repair Time:
      15 - 30 mins
    • Tools:
      Nutdriver, Screw drivers
    • Parts Used:
      W10823692
    49 of 55 people found this instruction helpful.
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    Center coil of dual element failed
    Easy repair with Phillips screw driver and needle nose pliers. 1. Turn off Breakers or unplug range, Open oven door and remove the two screws holding the glass top to the oven frame. 2. Slide glass top forward and remove the two electrical connectors at the rear of the glass top, one on each side. 3. Remove the Phillips screw holding the ground wire from the rear top flange of the glass top. 4. Glass top can now be removed and placed glass side down on a padded flat table top. 5. Take a few pictures of the wiring and brackets for reassembly reference. 6. Remove the 4 wires from the defective heating element with needle nose pliers (note locations for reassembly to the new element) 7. Remove the Phillips screw on the rear side of the bracket holding the defective element. Carefully lift off the bracket. 8. Heating element can now be removed. 9. Remove the locating flanges from the defective element and install on the new element in the same locations. Clean glass if necessary and place new element on glass. 10. Carefully locate the flange tangs into the same holes on the bracket, reference photos or other side for locations. Ensure small element bracket was replaced in mounting slot of large bracket and reattach bracket screw. 11. Replace wires to same locations, remove and lightly pinch connectors if they appear loose, then reassemble. 12. Replace glass top on range, reconnect the two electrical connectors and ground wire, slide forward and replace the two mounting screws. 13. Restore power and check new element for function. Extension wires which came with the new element were not needed in this application. Total repair time about 20 min.
    • Gary from ELVERSON, PA
    • Difficulty Level:
      Easy
    • Total Repair Time:
      15 - 30 mins
    • Tools:
      Pliers, Screw drivers
    • Parts Used:
      W10823692
    10 of 12 people found this instruction helpful.
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    Thank you for voting!
    small inner burnner out
    looked on internet on how to remove top. an easy fix after watching video
    • phillip from RUTH, NV
    • Difficulty Level:
      Easy
    • Total Repair Time:
      15 - 30 mins
    • Tools:
      Pliers, Screw drivers
    • Parts Used:
      W10823692
    1 person found this instruction helpful.
    Was this instruction helpful to you?
    Thank you for voting!
    Dual Surface Element went out
    Followed the instructions in the video provided by PartSelect, which was very accurate. They only problem I have encountered is that the wiring from the old element compared to the new element do not match up 100%. I had to call Whirlpool today and schedule a Tech to come out and see if they can resolve the problem. Right now, when the burner is turned on, both the inner and outer elements turn on.
    • Larry from RADCLIFF, KY
    • Difficulty Level:
      Easy
    • Total Repair Time:
      30 - 60 mins
    • Tools:
      Pliers, Screw drivers
    • Parts Used:
      W10823692
    1 person found this instruction helpful.
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    Thank you for voting!
      Customer Reviews
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      21 Reviews
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      Model Cross Reference
      This part works with the following models:
      PartSelect Number: PS11764902
      Manufacturer Part Number: W10823692
      Brand
      Model Number
      Description
      Kenmore
      66592012100
      Range
      Kenmore
      66592012101
      Range
      Kenmore
      66592014100
      Range
      Kenmore
      66592014101
      Range
      Kenmore
      66592015101
      Range
      Kenmore
      66592022100
      Range
      Kenmore
      66592024100
      Range
      Kenmore
      66592025100
      Range
      Kenmore
      66592029100
      Range
      Kenmore
      66595012100
      Range
      Kenmore
      66595012101
      Range
      Kenmore
      66595014100
      Range
      Kenmore
      66595014101
      Range
      Kenmore
      66595015101
      Range
      Kenmore
      66595022100
      Range
      Kenmore
      66595024100
      Range
      Kenmore
      66595025100
      Range
      Kenmore
      66595029100
      Range
      Kenmore
      66595775890
      Range
      Kenmore
      66595775891
      Range
      Kenmore
      66595776890
      Range
      Kenmore
      66595776891
      Range
      Kenmore
      66595779890
      Range
      Kenmore
      66595779891
      Range
      Kenmore
      66595792000
      Range
      Kenmore
      66595794000
      Range
      Whirlpool
      8286614
      Cooktop - COUNTER UNIT
      Whirlpool
      880652124P0
      Range - Freestanding, Electric
      Amana
      AER5725QAF
      Range - Freestanding, Electric
      Amana
      AER5725QAN
      Range - Freestanding, Electric

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