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Questions And Answers for ZSC2201NSS01
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John
February 15, 2022
No display everything else seems to work
For model number ZSC2201NSS01
Hi John,
Thank you for your question. If the display is not working the display board will need to be replaced.
The part number listed under your model number for the display board is PS2353607. If you would like to place an order for it, customer service is open 7 days a week and anyone will be happy to assist you. Please feel free to give us a call. We look forward to hearing from you!
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Yumin
January 15, 2025
Nothing happened when pressing buttons.
Any suggestions for troubleshooting this issue?
Thank you,
For model number ZSC2201NSS01
Hello Yumin, thank you for getting in touch. We would recommend making sure that the control lock feature is off. If the control lock feature is turned on, press and hold CLEAR/OFF for 5 seconds to unlock. If the problem persists, then you may need to check the control board, part number PS2353608, to solve the problem. We hope this helps!
Turned out the issue was easily solved by replacing a single, inexpensive fuse.
First off, UNPLUG THE MICROWAVE.
The fuse is located under the plastic grill at the top of the microwave. It's held on by two screws. Once you've removed the screws and taken off the plastic grill, you go to the right side of the microwave and remove another screw that holds a small metal grill in place. Removing the small metal grill is probably the toughest part of this repair. You kind of have to rock it back and forth a bit to get it to release. Once that's off, you can get to the fuse. I removed the burnt out one with a pair of needle nose pliers. I also put a small piece of cardboard under the fuse when I did this so I didn't accidentally drop it into the innards of the microwave. I did the same thing when I replaced the new fuse. I then plugged the appliance back in and made sure it worked. Once that was confirmed, I replaced both grills.
Unscrewed the light cover beneath the microwave with a phillips head screwdriver. The bulb is very tiny and has 2 straight parallel prongs that slide into 2 small holes. Grab bulb from both sides with each hand firmly and slide STRAIGHT out (no twisting or pushing). Don't worry about breaking even though it may take a fair amount of pressure to pull out. New bulb arrived within a couple of days. Due to high shipping cost, suggest buying 2 or more bulbs at once. Bulb is often used as a kitchen night light so that is probably why I only got 9 months out of it.
Unpluged power cord!! Removed front control panel to expose electronics (need to remove top horizontal vent cover to expose mounting hardware). Unplugged leads to control panel board. Removed magnetron with Tstat (3- phillip heads, need stubby). Installed new parts and control panel, plugged it in tested. Done.
