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Pat
September 8, 2022
Ice machine pump is running but ice won't freeze what part do I need?
For model number ZDIS150WSS
Hello Pat. thank you for your question. When the cutting grid part PS1155288 is broken or malfunctioning, the slabs of ice could stack, and the ice production cycle stops. Research indicates that the Evaporator Thermistor Part PS11740333, determines the cycling of the compressor and the ideal cycling time. This must be installed correctly to make ice. If you need help placing an order, customer service is open 7 days a week. Please feel free to give us a call. We look forward to hearing from you.
Unit was failing to make ice as a result of cutting grid fail (broken cutting wire disrupted circuit so no heating) and corresponding ice build up on cooling plate. Defective cutting grid swapped out - replacement part had superior design to OEM and was made of comparable to superior materials. Very satisfied.
