WT5170HV (ASSEEUS) LG Washer - Overview

Hello and thank you for writing. Step 1 Unplug the electrical cord from the wall outlet. Unscrew the water hoses from the fittings on the back of the machine using a pair of slip-joint pliers. Remove the drain hose from the sink. Pull the washer away from the wall. Step 2 Slide a putty knife between the top of the washer and the front panel about 3 inches from the left corner. Feel with the knife for a spring clip and press in on it with the putty knife to release it. Pull up on the top slightly on the left side and use the putty knife in the same way on the right side to release the clip on that side. Pull up the top, then flip it back and lean it against the wall. Step 3 Unscrew the screws on the top of the front panel using a Phillips screwdriver. There will be one or two screws on each side of the top of the front panel. Remove the screws at the bottom of the front panel if there are any. The screws might be under a kick plate that is on clips that can be pulled out by hand. Pull out the front panel and set it aside. Step 4 Remove the screws that hold on the back access panel using a nut driver. The panel is held on with four screws. Unscrew the panel and set it aside. You can also find excellent videos on youtube for this repair. We hope this helps. Please contact us anytime if you require further assistance.

Hello Aldo, thank you for getting in touch. We have concluded that the issue is with the clutch, part number PS12714352. We would recommend replacing it to fix the problem. Glad to be of assistance!

Hello Denise, thank you for getting in touch. If water leaks only when the bleach dispenser is activated, either the dispenser is clogged so you want to take it apart and clean, or the hose between the valve and dispenser cup is cut/loose, or the valve assembly inside the control panel has a leaking solenoid and the water inlet valve, part number PS12374721, needs to be replaced. Fill up the bleach dispenser with a large pitcher and just fill it up and see if it starts leaking. If so, then you know it is clogged. If it does not leak, then take the top panel of the washer off and hinge it backwards so you can inspect the hose between the bleach dispenser and the valve. We hope that helps!

Hello George, thank you for getting in touch. To diagnose the problem, remove the back panel and monitor the drain pump during an entire wash cycle. If you see water coming from the pump drain mineral crust on the pump housing or rust could be causing it to leak or the pump could have cracked. If the pump is causing the leak, you will need to replace the drain pump, part number PS11706439, to fix the issue. Also, inspect the tub to pump hose, part number PS3617213. Check both clamp ends for weeping, as the rubber hardens over time and micro-cracks develop right at the clamp seat where you can't see them without the panel off. Squeeze the hose along its entire length and look for any softened or brittle sections. We hope this helps.

Hello Ken, Thank you for the question. We suggest testing the Water Inlet Valve. Set your multitester to the R X 1 ohms setting to test for continuity. Place each of the multitester's leads on a terminal. Your multitester should display a reading between 200 and 500 ohms. Closely examine your water inlet valve. The exact ohm resistance rating you should test for may be marked on the valve. If the Valve is good, the Temperature Switch may be defective. With this model the switch is part of the Control Board, PartSelect Number PS7792543. If you need help placing an order, customer service is open 7 days a week. Please feel free to give us a call. We look forward to hearing from you!