WRT311FZDW00 Whirlpool Refrigerator - Overview

Hello,  Thank you for contacting us. I have researched the model you have provided and have found the part you’re looking for is Ice Maker Assembly (Part# PS11757273).

Hello Steve, thank you for your question. Your symptoms point toward a frozen defrost drain tube in the freezer. During the automatic defrost cycle, condensate melted off of the evaporator coils drips down into the drain pan. This water should drain down to a collection pan at the bottom of the refrigerator. Since it is frozen or clogged, the water is leaking into the refrigerator. If you do not feel confident in removing the rear freezer panel and defrosting/clearing the drain path, we recommend calling a service technician to correct this problem. If you are able to complete this procedure, you may be able to correct the problem yourself: Unplug the refrigerator to disconnect electrical power. Remove all items out of the freezer and pull out the bottom floor. Remove the screws that hold the icemaker to the side wall in the freezer. Disconnect the wire harness plug and pull the icemaker out of the freezer compartment. Remove the screws that secure the back panel in the freezer and carefully pull it out. CAUTION: Internal metal edges can be sharp. Protective gloves are recommended. With the back freezer panel removed, you should be able to defrost and clear the defrost drain tube. After clearing out any ice, you may pour hot water down the drain to make sure the it is completely clear. Reassemble the freezer and monitor the performance. This procedure may correct your problem if the drain is properly cleared and stays clear. Use a hair dryer to defrost the frozen drain pan. We hope this helps.

Hello Larry, Thank you for the question. This could be an issue with the Defrost Cycle not properly defrosting and causing the build up on the fan. We suggest testing the Defrost Thermostat, PartSelect Number PS11754118. The best way to do this is to remove the thermostat from the refrigerator so you can control the temperature of the sensor. You can let the sensor warm up to room temperature. With the sensor warmed up to room temperature the sensor should read approximately 6.2K Ohms at 68°F. With the thermistor submerged is a glass full of ice water, the sensor should be very close to 32°F which should read approximately 16.3K Ohms. If the values that you are getting are far off from these readings, then the sensor is bad and should be replaced. We hope this helps!

Hello Donna, Thank you for contacting us. We have researched the model you have provided and have found the part you are looking for is PartSelect Number PS11755335. If you need help placing an order, customer service is open 7 days a week. Please feel free to give us a call. We look forward to hearing from you!

Hello Bruce, thank you for your question. The compatible cantilever bin for your model is part number PS11703474. They can be used to hold beverages. If you need help placing an order, customer service is open 7 days a week!