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Leroy Smith
January 19, 2020
Intermittent: Lower part of control panel, start, cancel, fan, light won't respond. Other numbers seem to respond correctly. Cycle pwr. No help. An hour later tried again and it worked. Sometime later tried again and no go. Very frustrating.
For model number WMH31017AS2
Hello LeRoy, thank you for your question. It sounds as if the control panel touch pad is failing. We would recommend replacing the control panel on this unit. I hope this helps.
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Vicki
November 9, 2023
Do you have a turn table ring for this microwave?
For model number WMH31017AS2
Hi Vicki, thank you for the question. The glass tray support ring for your model is part number PS12584163. If you need help placing an order, customer service is open 7 days a week!
This model smells like burning electrical. We had it unplugged and had the electrician come and check the plug and the wiring and all of that is good. Then we tried to plug it back in and it would not work at all. Two questions: Is there a fuse in this model? Can you think of any other reason why there might be an electrical burning smell? Thank you
For model number WMH31017AS2
Hello Kait. Thank you for the question. We suggest checking all the wiring to make sure there is no damage and everything is secure. You can also test the Fuse, PartSelect Number: PS1960938, Capacitor PartSelect Number PS11731152, Diode PartSelect Number PS12584264 and transformer PartSelect Number PS11727889. We hope this helps.
sometimes unit does not go on display says door and no light inside goes on
For model number WMH31017AS2
Hi Jerald,
Thank you for your question. If your microwave is working occasionally, you may have either a malfunctioning fuse or door switches. We have included a link that you may reference on how to check these parts. Once you have determined the part you need, please feel free to call customer service. We are open 7 days a week and anyone will be happy to assist you. We look forward to hearing from you!
The nightmare was that this microwave is installed under the cabinet....in order to get to the light bulb I had to pull out my stove then squeeze into the space between the stove and counter....my old microwave light bult was much easier to change.....Shame on Whirlpool for making this so difficult.....must be a better way to cover the light bulb so that we do not need a screwdriver to remove the door to get to the light bulb
Ordered top & bottom micro-switches and mounting plate parts. Internet reviews could not find specifics if the issue was due to a top/bottom or combination of micro-switch or mounting plate failure. Pulled the plug. Removed the top vent assembly cover held in by 2 Phillips screws inside the vent. Removed the control panel held in by 1 Phillip screw at the top vent assembly area. Lifted control panel upward to release the catch and moved it off to the side - didn't disconnect any leads. Used a Torx bit to remove the door switch mounting plates at the front and pulled the plates through the opening from the control panel. Documented the wire color code connections, the top plate uses 2 micro's with one using both the closed & open contact. Installed the respective micros on the mounting plates and worked backwards with the wiring and removal steps. Once completed, the open/close sensing has worked every time.
