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$35.82
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Questions And Answers for WM2901HVA
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Robert
December 2, 2023
Hello, at the end of the washing cycle the light inside the drum does not turn off automatically after we have removed the clothes. The power button does not turn the machine off at this point either. We must disconnect the power cord and wait 6 seconds for the drum light to go out. When we want to use the machine again, we plug the power cord back in. The jingle plays, the dial face lights up. (We have not touched the start button). We select the cycle we want and the washing is normal at all settings until the end of the cycle when again the drum light will not go out. We must then disconnect the power before the next wash.
Please advise if this is a sensor that we can replace. Thank you.
For model number WM2901HVA
Hello Robert, thank you for reaching out. Based on our understanding of the issue, we would suggest checking the display board, part number PS3533961, to fix the issue. Glad to be of help!
Sounds like a nut or dime etc has found its way into the area between the steel tub and the plastic drum. If that is at all possible. When I rotate the tub back and forth I can hear something rattling around. At times during the spin cycle, it will grumble or whine. Is this one piece or can it be separated?
For model number WM2901HVA
Hi Jason,
Thank you for your question. Sometimes it is possible for something to get between the tub and the drum. To verify what is causing the noise, you will need to inspect the washer. We have included a link to our YouTube Video Channel that you may reference for information. If you have any questions, please let us know. We are open 7 days a week. We look forward to hearing from you!
Removed the top of the washer by removing the 4 back screws and 2 small brackets. Then I removed the front panel, this was actually the hardest part, 2 screws and 8 tabs that you pop out carefully from the top of the panel. I only disconnected the power button and was able to rest the panel on top of the washer. The rest of the washer came apart quickly just moving down the front of the washer and removing the door, latch, tub gasket, drain cover. Removing the pump was just a mater of disconnecting the drain hoses, and one clip under the drain assembly. 3 screws attach the drain to assembly to the pump and only 2 wires that are clearly marked. Reassembly is just going back through in reverse order of disassenbly. The best thing about this is that it all comes apart with a standard phillips screwdriver.
I first tested the motor per the service manual. I checked the resistance between the terminals of the 3 pin connector. It's supposed to be 5-15 ohms. The motor checked out so I replaced the main electrical board. It turns out that wasn't the problem. After a brief web search I found out that the hall sensor (which is attached to the motor stator) was the likely cause of the failure. I replaced that and everything works great now. And now I have a spare main board in case that ever fails. I also want to mention that I took the time to remove the dispenser box (where the water comes in and is directed to the different cleaning products) and cleaned it with a very strong bleach solution. It got rid of the mildew and funky smell. It seems that the fabric softener caused a lot of mildew to form inside the dispenser directly above the fabric softener tray. The bleach took care of that. This is probably something that should be done routinely to keep the mildew from forming.
Thank you for the very helpful YouTube video. After watching the video, I was able to diagnose the problem, buy the part from your website, and complete the repair. This is my personal machine - I am not a professional repairman.
