Ask our experts a question about this model and we'll get back to you as soon as possible!
1 question answered by our experts.
< Prev
1
Next >
Sort by:
Search filter:
Clear Filter
Your search term must have 3 or more characters.
Keep searches simple. Use keywords, e.g. "leaking", "pump", "broken" or "fit".
Sorry, we couldn't find any existing answers that matched.Try using some different or simpler keywords, or submit your new question by using the "Ask a Question" button above!
Jeffrey
July 4, 2023
My wash was leaking then made a click and power stopped. What is wrong
For model number WAS20160UC/28
Hi Jeffrey, thank you for contacting us. Based on the description that you have provided, we would recommend making sure that the drain is not clogged with debris. If that is not causing the issue, then you may need to check the drain pump, part number PS11704552, as it might be obstructed or faulty. If the drain pump is faulty, you may need to replace it. We hope this sorts out your problem!
i first looked on line to see if there was a video to replace the door switch/lock mechanism. i found one for a different model and it mostly applied. the steps to complete the repair are as follows: 1. disconnect the plug, 2. open the door and remove the garter spring that holds the door seal boot onto the front of the washing machine. 3. roll the boot back to access the door lock. 4. unsnap the retaining bracket. there is limited but enough space to grab the switch. a plastic retaining bracket snaps to the back of the switch. it's a little tricky to pull the switch out but it's possible to unsnap the bracket. 5. pull the switch out of the square hole in the washer front. there aren't any screws on this model washer. the switch is held in place by a groove on one side that slips over the front and the plastic retaining bracket. 6. disconnect the electrical plug. again, there's not much space. the clip that retains the plug in on the switch and it must be pushed out of the way before the wiring plug will come out. it's tough because of the limited space. 7. pull the switch out. 8. remove the manual unlock pull rod from the old switch. install the new switch by 1. reconnecting the electric plug. 2. push the switch into the square hole on the washer front. it goes in on an angle so the groove in one side of the switch goes over the washer front. 3. reclip the plastic retaining bracket. 4. replace the manual unlock rod. this is tricky because it's all be touch. 5. replace the door seal boot. pull it over the ring on the washer front. make sure the seal is properly set in the groove around the door opening. 6. reinstall the door seal garter. this is really tough because the spring is pretty stiff and the wire will want to pull the boot from the groove. i first put the garter about 3/4 of the way around and used some spring clamps to hold it in position while i pulled the spring over the rest of the way. the spring only goes on the boot closest to the door. and that's all there is. i also ordered the "latch" but it was not needed.