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Donnie
October 26, 2022
When I start the machine it sounds like the pump is running but will not move to the next cycle unless you turn it off, wait a couple seconds and restart. sometimes this takes multiple times. I installed a new control module and it did not help. Thanks
For model number SHE4AP06UC
Hello Donnie, thank you for contacting us. We would recommend checking the heat pump, part number PS8733106, and making sure that the water is properly heated. Also, ensure that the door sensor, part number PS8727335, is not defective and is fully closing the door. Customer service is always available to help you place an order if you are having trouble doing so. Good luck with your repair.
We let this go for a shameful amount of time before I decided I could probably fix it. The roller broke so you could only pull it out about halfway or it would come off the track. I looked up the part, and bought it. Actually bought two in case it happened again. When I arrived I looked at how it was put together on the other side and then just basically pushed it onto the rod and it was fixed. I am ashamed it took so long to do it. Never be afraid to try it yourself. It was a total of $10 shipped to fix it.
disconnected inlet hose and water line from sink, removed old inlet valve and installed new valve and reconnected inlet hose and water line from sink - checked for leaks.