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Charlie
December 11, 2022
Why does my refrigerator freeze up and water runs out the front every couple of months? Samsung added an insulation package but did not help. Every couple of months I have to go into it and defrost the entire upper section. This should not be required.
For model number RF267ABBP/XAA
Hello Charlie, thank you for contacting us. We would recommend checking the defrost heater, part number PS4140521, and making sure it is working properly. It melts frost from the evaporator fins during the automatic defrost cycle and prevents the freezer from icing. If this does not help, the issue is probably related to the PCB, part number PS4139770, and the defrost sensor, part number PS4138634. The PCB manages the functions of the refrigerator such as cooling and defrosting and the sensor monitors the temperature of the evaporator coil and sends the temperature reading to the electronic control board. Customer service is available 7 days a week if you require assistance placing an order. Thanks again for reaching out!
OMG seriously! I stopped into my go-to appliance repair shop to ask about what might be needed to repair the problem with my refrigerator door. They said you will need to replace the Mullion Flap piece. Cost would be $250-300 with part, labor and service. I went on line to see if I could handle the repair process myself. I found a How to - U Tube video and turns out I only needed to replace a little spring and pin not the whole Mullion Flap. Went to Parts select, ordered the spring and pin and did the repair myself in about 5 minutes. Shipping was $7 so I ended up paying $13 total.
The installation video notes that the door mullion spring has a bent end, and that the bent end of the spring is to be inserted into the LOWER hinge. However, on my refrigerator door, the bent end of the door mullion spring must be inserted into the UPPER hinge in order for the door to function properly. (Also noted that in your video the installer manually closed the door mullion rather than just closing the refrigerator door, another indication that the installation of the spring was incorrect.) After watching the video several times to confirm I was installing the door mullion spring according to the video instructions, I tried inserting the bent end of the door mullion spring into the upper hinge, which proved to be the correct installation of the door mull spring. What should have been a 5 minute repair turned into an ½ hour repair.
Placed new spring pin and new spring in place with pliers-10 seconds tops. HOWEVER!! Your instruction video is INCORRECT. Spring must be placed opposite of video with bent side toward million otherwise million is flipped outward not held closed. Two frustrating days before I figured that out.
