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8 questions answered by our experts.
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Chris
December 2, 2019
Microwave oven completely stopped working, display had been fading for several months then keypad and microwave completely stopped working. Note microwave interior light is also out.
For model number PT970SR3SS
Hello Chris and thanks for writing.
Your unit has an internal fuse part # PS239525, but it also sounds like you might have an additional issue with the secondary door switch part # PS237421, check both and replace it if damaged. We hope this helps. Please contact us anytime.
Should the thermal fuse WB27X1127 have continuity at room temp?
For model number PT970SR3SS
Hello James, thank you for contacting us. At room temperature, the thermal fuse that you mentioned should have continuity, meaning that there is a complete electrical connection and current can flow through it. If the thermal fuse does not have continuity at room temperature, it is likely that the fuse has tripped and needs to be replaced. We hope that helps!
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Robert
June 1, 2023
The sensor latch on the door wont open the door. Needs to be replaced
For model number PT970SR3SS
Hello Robert, thank you for getting in touch. The part that you are looking for is the door lock and motor assembly, part number PS3486539. We hope this is what you were looking for!
Oven works perfectly, but the temperature and time display is barely visible. The display on the microwave panel is easily seen.
I have read and reread all the instructions but cannot find a function to increase the brightness on the oven display.
also looked for new Electronic Oven Control or Display--- but cannot find.
For model number PT970SR3SS
Hi Daniel, thank you for your inquiry. According to the issue description, you will need to replace the control board, part number PS3510777, to fix the issue. Glad to be of help!
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Sandi
February 17, 2026
Why does microwave hum when breaker turned on.
Microwave stopped working. Replaced fuse. Blew fuse again. Replaced 3 door switches. Blew fuse again. Capacitor tested bad; replaced. Microwave worked for 2 weeks before starting to hum continuously, even when not in use. Disconnected power at breaker.
For model number PT970SR3SS
Hello Sandi, thank you for reaching out. Ensure that the high-voltage diode is working properly. If it is fine, the issue could be with the magnetron, part number PS239660. It is likely causing the issue, as an internal short can cause a continuous heavy draw on the high-voltage circuit. The defect creates a magnetic field vibration that results in a constant hum and typically blows fuses to prevent an electrical fire. Replacing it might help fix the issue. We hope this helps!
Turned out the issue was easily solved by replacing a single, inexpensive fuse.
First off, UNPLUG THE MICROWAVE.
The fuse is located under the plastic grill at the top of the microwave. It's held on by two screws. Once you've removed the screws and taken off the plastic grill, you go to the right side of the microwave and remove another screw that holds a small metal grill in place. Removing the small metal grill is probably the toughest part of this repair. You kind of have to rock it back and forth a bit to get it to release. Once that's off, you can get to the fuse. I removed the burnt out one with a pair of needle nose pliers. I also put a small piece of cardboard under the fuse when I did this so I didn't accidentally drop it into the innards of the microwave. I did the same thing when I replaced the new fuse. I then plugged the appliance back in and made sure it worked. Once that was confirmed, I replaced both grills.