The agitator kit is most commonly used if the top part of the agitator is not moving correctly but the bottom is. This kit now includes all pieces shown in photo plus the thrust spacer, inner cap seal...
This white thrust spacer is made of plastic and is also commonly referred to as a retainer ring. It is used in the agitator assembly of many direct drive washing machine models. This is the retaining ...
This is a replacement clutch assembly or cam kit for your washer. The clutch assembly is mounted on the drive shaft on the bottom of your washer. You may need to replace the clutch assembly if the spl...
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January 7, 2020
Lid lock light doesn’t light up. Washer stops after partially filling up... lid doesn’t lock after fill, then i spin the dial again and start the process over. sometimes i have to turn the dial to rinse/spin to complete and end the cycle...
For model number NTW4516FW1
Hello Elissa and thank you for writing.
It certainly sounds like it could be a faulty door lock assembly PS12704713, you should check for signs of damage, and replace if necessary. We hope this helps. Please contact us anytime if you require further assistance.
My washer started filling up with water but only for 18 seconds, then stopped for 30 seconds and started filling up with water again. After resetIng the washer ,water valve does not work. Thank you!
For model number NTW4516FW1
Hi Martina, thank you for reaching out. You may need to check the inlet housing for blockage. If the issue still persists, you may need to replace the water inlet valve, part number PS12349267, to fix the issue. It controls the water flow into the washer. We hope this helps!
Is there a sensor for the water level for various size loads ?Also : would that be the same item that drains the tub that is about to overfill ?
For model number NTW4516FW1
Thank you for your question. The water level sensor is the same as the water level switch under part PS11754441 for your model, and it would be the water level sensor, and it sends the signal to the drain pump once the cycle is down to drain the tub as well. We hope this helps!
The instructions came with the repair kit, it was fairly simple and straight foward.
One bolt held the entire agitator unit in the washer, as well as held the upper and lower halves together. Once that nut was removed the two halves seperated and the plastic clutch pieces could easily be replaced wtih the new onces in the repair kit.
Very easy do-it-yourself repair! Took about 20 minutes because I was being cautious. Next time I could do it in 5 minutes.
It was a blessing that I ordered the kit, because I thought it only needed the rubber seal and the four dogs. But because the seal and dogs cost less than the shipping I decided to order the kit and its good I did because the nochage on the basket sleeve was broke off. The blessing is that the sleeve was in the kit, sp it took 5 sec to slip it on along with the rest of the kit, and after about 15 min my wife was back to work. Thanks for saving me time and money without this web site I would have bought another brand new washer, thanks. Lennis from NC.
I first pulled the softener dispenser cap off, then re-moved the inner cap/seal by twisting and pulling (it was a little stubborn, but alternating my grip from side to side while pulling was helpful). Using a 7/16" socket with an extension to reach down inside the mover, I then loosened the agitator mounting bolt. Note the amount of torque needed to "break " the bolt from the threads holding it as you don't want to overtighten it when you replace it. It doesn't require much effort to tighten it., depend-ing on the size of your wrench. I then lifted the agitator up and off its shaft by slipping my fingers under it on opposite sides of its base. Then, I lifted the mover or auger off the agitator and removed the thrust washer, cam and cam dogs. Don't worry; the illustrated instructions which are included with the new parts are quite clear and understandable. Then, I placed the new thrust washer and cam and dogs (a separate instruction sheet shows you how to assemble the cam, dogs and bearing; not difficult). Here's the only complaint I have about all this: the instructions advise you to apply agitator grease to the top surface of the thrust washer, but the grease isn't included in the kit. I used standard plumber's silicone grease which I had on hand. Hopefully, that won't be a problem. There's a part # for the grease shown on the illustration (#350849). It would be helpful if this information were given when ordering these replacement parts. You then put the auger and cam on the agitator and place the assembly back on the shaft in the wash tub and replace the mounting bolt and tighten it. Remember to not overtighten it. Then you place the inner cap/seal back inside the mover after lubricating the seal with plumber's grease or liquid soap and replace the dispenser cap. The instructions remind you that the mover is to turn only clockwise and, if that's what you have, you are finished. As a precaution, I checked the "play" (and there is some in it) in the mover/auger after assembly then checked it again after the first couple of loads we washed. It seems to be fine. Please don't let the length of this story alarm or discourage you. I'm trying to include everything which might be helpful to anyone who wants to do this. It really isn't difficult. Incidentally, it probably wasn't necessary to replace the mover/auger in my machine as it looked to be in very good condition, but I thought it wise (at another's suggestion) to replace it in case it might wear the other parts prematurely. I hope this helps somebody out there and that I didn't forget anything. Again, the parts come with very good instructions. Just don't forget the grease!