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Wes
December 30, 2023
Microwave only heats when vent fan is running. Everything else works fine.
For model number ME11A7710DS
Hi Wes, thank you for reaching out. Based on the description, we found that the issue is probably with the control board, part number PS16736346. We would recommend replacing the control board to fix the issue. We hope this solves your problem!
When taking the thermostat housing plate out originally I made a connection with the panel and shorted it out. I replaced the thermostats but now I have a new code c - d0. What could I have blown that I need to replace now
For model number ME11A7710DS
Hello Dustin, Thank you for your inquiry. The C-d0 error code means a stuck touchpad key or that one of the touchpad keys was pressed for more than ten seconds. Check the touchpad membrane connector to make sure it is secure and try rubbing it gently with a pencil eraser to see if that fixes the issue. The touchpad is only available as part of the door assembly so if the touchpad panel shorted out, then you may need to replace the door. We hope this helps.
Removed control panel, discharged HV capacitor. Removed old diode, tested to confirm failure. Replaced part. Other than the removal of the panel swapping the part was almost as easy as replacing a light bulb.
First I read through the customer comments, reviews, questions, etc. at Parts Select, which is always a good bet. Then I put "samsung microwave door switch replacement" into youtube and watched some videos. They don't even have to be for Samsung. From what I can tell, many of the appliance companies use the same design and the same junk parts, so watching a GE video is almost the same for example. Watch some videos to familiarize yourself with the steps. There are maybe six to disassemble and install the new part. I replaced all three switches. They are not expensive and to replace 3 is only 5% more work than to replace just one; you have to take the microwave apart in either case. UNPLUG THE MICROWAVE FROM THE WALL. Start taking it apart. I use my phone to take a picture of any thing I remove, unscrew or disconnect, especially wires, BEFORE I disconnect them. Thee pictures serve as a reference when I go to reconnect and reassemble. If I am uncertain then I check the picture. Good luck!
The high voltage tired was shorted. I replaced it with a new one, but that did not solve the problem.
You can test the high voltage tired with a voltmeter and a 9 V battery. Search Search for it on YouTube.
You can also test the high voltage capacitor, the high-voltage transformer, and the magnetron with a multi meter. Search for the procedures on YouTube.
I tested all these high-voltage components with a low-voltage multi meter, and they all checked out OK (after replacing the diode). However the microwave still did not heat food.
When working on a microwave it is important to unplug it and also discharge the high voltage capacitor. The capacitor has a 10 megaohm resister to automatically discharge itself, but it may have failed – – so discharge it manually.
