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2 questions answered by our experts.
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Erin
October 12, 2023
The outer ring on both the front left AND front right dual elements do not work but the inner ring turns on. In addition, the front right element only goes high heat regardless of the selection.
Do we need to replace just the elements, the burner switch, or both?
Thank you!
For model number KFEG500ESS2
Hello Erin, thank you for getting in touch. Based on our understanding of the issue, we would suggest replacing the infinite switch, part number PS11731368, to fix the issue. It is sold individually. We hope this solves your problem!
When I turn on the right front (dual) burner - whether I use the single or dual heating element and regardless of temp setting the element heats up WAY hot almost out of control. No problem with any other burners - just the right front. Could this be the infinite heat switch for that burner?
For model number KFEG500ESS2
Hi Ed, thank you for your inquiry. Based on our research, the issue is with the infinite switch, part number PS11731368. We would suggest checking the switch to fix the issue. Glad to be of assistance!
Took 2 screws under front edge of smooth top. Unscrewed ground wire from back of smooth top unit. Unplugged 2 wire bundles, from back. Took bad element out , put in new one. Put back together. About 10 min's tops. Easy peasy.
Socket Lite come with clips attached to the outside of the housing. After you unhook the 3 lead wires that are attached to the unit. All you have to do is push in on the clips and release the unit. Then you snap in the new unit. Attach the 3 wire leads, put a oven bulb in the socket end, and the install the light cover
![](https://partselectca-dsfph5cffxaaesb6.z01.azurefd.net/12348164-1-S-Whirlpool-W11171119-6-amp-quot-Surface-Element-1200-W.jpg "6" Surface Element, 1200 W – Part Number: W11171119")