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2 questions answered by our experts.
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Amelia
September 1, 2025
Cooktop has chip out of it and now is beeping turning on and off the all off lock. I know I need to replace the glass cooktop but the beeping seems like it’s also a control panel issue. When we try to turn on burners they will come on and then turn off automatically.
For model number JED4430WB01
Hello Amelia, thank you for getting in touch. Try cleaning the touch control panel, part number PS11749904. Look for any objects, food debris, or liquid on the touch-sensitive control area. Gently wipe the control panel to remove any contaminants. If the control panel is in good condition and there is no visible damage, the issue is with the control board, part number PS11749903. We hope this helps.
Took 2 screws under front edge of smooth top. Unscrewed ground wire from back of smooth top unit. Unplugged 2 wire bundles, from back. Took bad element out , put in new one. Put back together. About 10 min's tops. Easy peasy.
really easy! Removed 2 screws under the glass top at the front, access from the open oven door, then removed the ground wire, removed the stove top, took the element holder off,( 2 screws)and replaced with new element, 30 minutes. I ordered the part and came within 18 hrs of ordering it, fantastic experience.
![](https://partselectca-dsfph5cffxaaesb6.z01.azurefd.net/12348164-1-S-Whirlpool-W11171119-6-amp-quot-Surface-Element-1200-W.jpg "6" Surface Element, 1200 W – Part Number: W11171119")