JB968SH1SS General Electric Range - Instructions
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The main burner on our GE glass cooktop stopped working. It would glow red and work for a second, then go black.
I thought it was the burner thermostat, so I replaced the burner unit. By coincidence, the ceramic outer portion of the burner was cracked in two places, but otherwise intact. That was not the problem, though since the new burner did the same thing as the old one. Then I new it was the Infinite Control Switch, so I ordered it. Replacing it was easy. I turned off the cooktop circuit breaker and made sure no power was going to it. It is powered by 240 volts so you need to be very careful to turn off the power before doing any servicing on it. I then carefully pried up the glass cooktop and lifted it out, so it wouldn't break. By taking off the control knobs, and removing several small Phillips head screws all around the metal cooktop frame and just under the edge of the glass cooktop, I could lift the glass top off from the cooktop, and place it on some newspaper so it didn't get broken. It is important to keep the rest of the cooktop upright. The burners are not fastened down, and only gravity holds them in place. They normally sit on two springloaded pins, one on each side, and the weight of the glasstop pushes them down to their proper setting. So don't mess with them, and make sure each side remains on the two pins after you're done and before putting the glasstop back on. As for the switch, you need to remove two small 1/4 inch metal screws (a socket is very handy for this), one on each side of a metal framework that holds all the switches. After removing that framework, I carefully turned it over and found the correct switch for the burner that wasn't working. In my case, it was the closest right hand burner, which is also the biggest and has the option of having a big, small or both elements turned on, depending on how you turn the control switch. I then carefully pulled off each wire lead, with a needlenose plier to avoid damaging them, and immediately put each wire onto the corresponding same connection on the new switch. Take a close look at the wires on the old switch to make sure you plug them into the same connectors on the new switch. It's pretty straightforward. There may have been one or two small screws holding the switch onto the framework, but I don't recall right now. It was very easy to see how to remove and then reattach it. Then reverse the above steps and reinstall the cooktop, turn on the power and you should be in business!
Parts Used:
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Steve from Seattle, WA
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Difficulty Level:Easy
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Total Repair Time:15 - 30 mins
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Tools:Pliers, Screw drivers, Socket set
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Replace Thermostat
Pull oven out away from the wall, unplugged from outlet, removed center cover by removing 5 sheet metal screws. disconnected thermostat sensor from control cable. Opened oven door and removed screw that holds thermostat sensor. Pulled thermostat sensor out replaced with new sensor. Plugged sensor in to control cable. Replace panel and screws. Then my wife made me clean the oven. I recommend making the repair when your wife is not home.
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Russell from Morgantown, WV
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Difficulty Level:Really Easy
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Total Repair Time:Less than 15 mins
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Tools:Socket set
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knob thermostat burnt out
it went well as compared to getting a new ~~800$ cooktop and ~~150 to install, I took a shot for 30$ bucks and it worked great!! problem solved and great support ! !! thanks for all your help
Parts Used:
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John from CENTERPORT, NY
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Difficulty Level:Really Easy
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Total Repair Time:30 - 60 mins
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Tools:Pliers
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Inside Oven door cracked
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Deborah from Fort Worth, TX
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Difficulty Level:Really Easy
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Total Repair Time:15 - 30 mins
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Tools:Nutdriver
2 of 3 people
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Broken rear drawer support
Installed the new brackets at the back of the drawer with the 2 screws provided. The new rear mount design is much better than than the old side mount.
Parts Used:
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Jesse from Knob Noster, MO
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Difficulty Level:Really Easy
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Total Repair Time:Less than 15 mins
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Tools:Nutdriver
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inner coil of burner no good..supposed to last forever!??
Remove two screws hold cook top down: prop it open with piece of wood. (TURN OFF POWER TO RANGE FIRST!). Carefully make diagram of where wires go: remove and replace.. piece of cake!
Parts Used:
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D. Scott from Melbourne Village, FL
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Difficulty Level:Easy
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Total Repair Time:30 - 60 mins
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Tools:Nutdriver, Pliers, Screw drivers
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burner would switch to full power randomly
Remove the top back panel to expose the switch. Remove the switch knob & mounting bezel and then unscrew the 2 mounting screws from the front. Replace the wires one by one and follow the enclosed directions in the event that this is an upgrade for an older switch. Remount the switch from the front and replace the back panel.
Parts Used:
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Richard from SIMSBURY, CT
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Difficulty Level:Easy
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Total Repair Time:30 - 60 mins
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Tools:Nutdriver, Pliers, Screw drivers
1 person
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The center element of the 2-stage electric burner failed.
The cooktop is just set in the counter with no fasteners. I shut off the power and lifted the unit out. Ten small screws held the top to the body. After removal, I took a picture to have a wiring reference. I disconnected five wires with push-on terminals, then removed two Tinnerman nuts with needle-nose pliers. The failed burner was free to remove. There were two mounting ears on the bottom of the burner at positions 12 and 48 as stamped on the bottom. I transferred the mounting ears to the new burner, one screw each. I then positioned the new burner and secured with the two Tinnerman nuts, replaced the five wires, screwed the top back on and slipped the unit into the counter. Done.
Parts Used:
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Robert from Cinnaminson, NJ
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Difficulty Level:Easy
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Total Repair Time:30 - 60 mins
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Tools:Pliers, Screw drivers
2 of 4 people
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The light socket cup could no longer hold the bracket that holds the light cover in place.
I watched a video of a similar model to familiarize myself with the required steps needed. I opened the back and disconnected the power cord and ground wires connected to the removable socket I then removed the lightbulb and removable socket from the oven interior side. I then removed the defective light socket cup and replaced it with the part I purchased. After replacing the removable socket and lightbulb, the bracket holding the light cover functioned perfectly with the new light socket cup. Final steps were to reconnect the power and ground wires to the removable socket. I then replaced the back cover over the light socket cup area. One word of advise. Be very careful when removing and reconnecting the cables to the removable light socket.
Parts Used:
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Roger from ALPENA, MI
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Difficulty Level:Really Easy
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Total Repair Time:30 - 60 mins
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Tools:Socket set
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Small element in center burned into(inoperative
1.Move range in position to access electrical wall disconnect and unplug. 2.Remove two 5/16 screws (located under top fwd. edge of cook top, Lift entire top assy up from front and prop with appropriate device(short 2x4 about18 inches long works well) 3.Remove two small phillips screws securing two metallic keeper devices holding burner assy in place. This should allow burner assy to be removed.4.Disconnect electrical spade connectors from ceramic terminal blocks on old burner assy.CAUTION: [SPADE CONNECTORS FIT TIGHTLY DO NOT PULL ON WIRES USE PRYING FORCE WITH FLAT SCREWDRIVER DIRECTLY ON TERMINAL].Remove connectors one at a time re-connecting to same location on new assy. Reassemble in reverse order.
Parts Used:
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Douglas from Gravette, AR
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Difficulty Level:Easy
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Total Repair Time:30 - 60 mins
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Tools:Nutdriver, Screw drivers
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Light burnt out.
Turned the wire protector to the side. Turned out the old bulb and replaced it with the new. Turned the wire protector back in place and I'm like new.
Parts Used:
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Roscoe G from ROCHESTER, NY
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Difficulty Level:Very Easy
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Total Repair Time:Less than 15 mins
2 of 4 people
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Replacing handle spacer
This one is simple. unscrew a portion of the door, install the spacer and screw back together. Worked well.
Parts Used:
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Sherry from SAINT PAUL, MN
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Difficulty Level:Easy
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Total Repair Time:Less than 15 mins
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Tools:Screw drivers
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Plastic guide Broken
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NICK from Vernon, CA
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Difficulty Level:Easy
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Total Repair Time:15 - 30 mins
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Tools:Pliers, Screw drivers
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The storage drawer came without supports.
I just removed the drawer and installed the rear supports as instructed on paper included with the part.
Parts Used:
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Dock from Aurora, CO
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Difficulty Level:Really Easy
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Total Repair Time:Less than 15 mins
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Tools:Nutdriver
2 of 4 people
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cooktop switch broken
Really easy. Part came in rapid time and was the right part. Went on web and got instructions with video how to install.
Parts Used:
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kathleen from Wynantskill, NY
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Difficulty Level:Really Easy
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Total Repair Time:30 - 60 mins
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Tools:Screw drivers, Socket set
1 person
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