This an authentic OEM 40-Watt replacement light bulb, used in a number of household appliances. It is specially designed to withstand extreme temperatures, which is why these replacement bulbs are mos...
This 18 ml bottle of white appliance touch-up paint is used to cover scratches or marks on your appliance. The white touch-up paint can be used on refrigerators, microwaves, ranges, clothes dryers, an...
This is a multi-use and multi-appliance screw. It can be used on a microwave, refrigerator, range/oven, air conditioner, dehumidifier, washer, or dryer. The measurements of this screw are 8 x 1/2 inch...
Ask our experts a question about this model and we'll get back to you as soon as possible!
3 questions answered by our experts.
< Prev
1
Next >
Sort by:
Search filter:
Clear Filter
Your search term must have 3 or more characters.
Keep searches simple. Use keywords, e.g. "leaking", "pump", "broken" or "fit".
Sorry, we couldn't find any existing answers that matched.Try using some different or simpler keywords, or submit your new question by using the "Ask a Question" button above!
Kat
June 19, 2022
My whole control panel isn't working it just shows the time and it says "off" what do I need to do? Help!!!
For model number GW397LXUB05
Hello Kat, thank you for your question. Try resetting the panel. Put your oven on the heat position
Turn off the circuit breaker that powers your oven
Wait 1 minute and turn it back on
The display should show “STOP”
Set the function selection button to " 0 »
Press the validation and program selection button. The display on the headband should say “–:–".
If you need help placing an order, customer service is open 7 days a week. Please feel free to give us a call. We look forward to hearing from you.
Was this helpful?
Thank you for voting!
Wilbur
June 19, 2023
Oven will not turn off or cancel after heating, have to unplug manually to turn off, what could cause this.
For model number GW397LXUB05
Hi Wilbur, thank you for the question. Based on our understanding of the issue, we would suggest checking the main control board, part number PS11749641, as it is the most probable cause of this issue. If it is faulty, you may need to replace it. We hope this helps!
What would cause the oven not to start? The broiler comes on and ignites no problem. Based on that I figured it was the igniter for the oven. I removed the floor in the oven to access it. Set the oven to turn on and the igniter for the oven glows hot. After 30 seconds or so, I don’t hear or smell any gas. Would it then be the short sensor? I’m confused because I figured the short sensor would also control the broiler?
For model number GW397LXUB05
Hi Jack, thank you for reaching out. Based on the description that you have provided, we would recommend replacing the safety valve, part number PS11744553, to fix the issue. It controls the gas supply to the oven burners. We hope this helps!
My oven has two igniters so I needed to determine which one was the problem.
Using the amp/multi meter I tested the connection between the igniters and the valve, with the oven turned on, to find the bad igniter. Depending on the model of stove you have, the amp reading you need for a properly functioning igniter will vary. My lower igniter read 2.7 amps with a rated amp between 3.3 and 3.6. So that was the culprit.
Replacing the igniter was easy. Two screws and a wire connected with a plug. I was able to do the diagnosis and unplug the wire without pulling the oven out. I pulled the drawer out and removed the two screws in a cover behind where the drawer was. You may not be so lucky…I have long arms.
I found removing the oven door made it easier to reach the igniter itself. To remove the door just open it slightly and pull up, it should come off easy…and replace in opposite manner.
Keep track of your screws and put it back together the way you found it except for the igniter that is.
Anyone with moderate technical skill could easily do this repair. The diagnosis is the hard part. I estimate I saved about $200 doing it myself.
Repair tech checked oven and said the control panel was bad and needed to be replaced. The new control panel would cost over $450.00! I found that the oven sensor was bad and replaced it for $30.00. The old oven sensor had failed following a self cleaning cycle. I found that the wires coming out of it were burnt.
Replacing the oven sensor was very easy. I removed the back panels 6 screws to gain access to the sensor's connection. I then removed the 2 screw that hold the sensor in place inside the oven and pulled the old sensor out through the oven. I reversed this process to place the new sensor in the oven.
I numbered every part. ex: 1 L., for first part removed left side. I used a magic marker to circle the holes and wrote the number of screws used on the part, set the srews in a separete place, so that I new where these screws went to. The cleanup was pretty time consuming, but I was able to keep my stove, when every repairman I called to fix my stove told me I was better off buying a new stove. ($600.00 stove 2 years old)Please Note: The insulation blanket needed for the entire stove is two pieces, the sides and top are one part # and the bottom and back, are another part #. I did not know this. I just purchased the top and sides. I got lucky, the back and bottom were still in good shape. So I guess I should have read the description of the part more carefully to see what it covers, before I ordered it. It took two people two hours to do the work, it was really nice to have an extra set of eyes, to remember what direction pieces of metal from the stove went. I would do it all over in a heart beat instead of buying a new stove.
