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Anthony
July 12, 2021
Washer doesn't fully ring out clothes.
For model number GTW860SPJ1MC
Hello Anthony, Thank you for the question. If the Tub is spinning normally and at the proper speed, you may have a defective Drain Pump. We hope this helps!
My washing machine leaves white streaks all over the clothes . I believe it is lint. Doesnt matter if I wash a full load or just 1 item. I use liquid detergent. Is there a lint trap? I could not find one. Any help will be appreciated! Cheryl
For model number GTW860SPJ1MC
Hello Cheryl, thank you for the question. Your washer does not have a lint screen. The issue you are facing is most likely because you are overloading your washing machine, you are using too much detergent or fabric softener, you have a clogged or failing water pump, or the water is too cold. Make sure to clean your washing machine at least once every six months. That way, you can clear out any residue leftover from dirt, detergent, and whatever else has been chucked around in there. In some instances, you may find that hard water does not work well with the detergent you have. If this is the case, you may need to take some steps to adapt your washing slightly (i.e., use 25% more detergent and a higher water temperature). We hope this information helps!
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MARIA
October 31, 2023
On my washer plastic spring that opens & closes glass lid broke. I need a replacement.
For model number GTW860SPJ1MC
Hello Maria, thank you for contacting us. According to our research, the lid lock assembly you are looking for is part number PS11701133. It prevents the washer lid from opening during the wash cycle and spin cycle. Glad to be of assistance!
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This procedure was completely different from any other Tub Seal I've done and in my opinion needs 2 people. The first thing to note is that this seal must be removed from the bottom of the outer tub. Also, the top of this machine does not hinge in back. The typical clips are in front, but the back has 2 screws that must be removed. Since the wiring was too involved to completely separate the top from the base, I had to improvise a stand to hold the top while the rest of the process was completed - keep slack on all remaining connected wires. The motor, clutch and bearing plate must be removed from the bottom in order to access the Tub Seal. Below are the steps I did to complete the process: - Remove Control Panel Cover (rear) - Disconnect as many wire harness plugs as possible from Control Board (Note positions for reassembly - pictures work well) - Remove Pressure Switch - Disconnect Detergent and Softener dispense hoses from Machine Top - Rotate top 180 degrees (Flat-Spin) and position so no strain is on the still connected wires. - Remove Tub Cover - Remove Impeller (Agitator) from inside tub. - Remove Tub Nut - Note Left handed Threads (I used 1/2" Drive Impact) - Remove rear Cross Bar from cabinet (Cross Bar must be removed since tub will not fit through opening. Once removed it must be held in place or outer tub will fall) - Remove Inner Tub - This tub is heavy and fluid-balanced. Mine required 2 people to wobble and pull for removal. - Replace Cross bar to keep unit stable - Lay machine on its side - use care not stretch or pull any wires. - Remove motor, (Rotor and Stator) - Remove Clutch and wires - Loosen all wire ties (Use tiny screwdriver to release ties - Do Not remove the tie mount) securing wires to Bearing Plate and push wires to the outside edge of bearing Plate - Remove all screws securing Bearing Plate to Outer Tub - Use flat-head Screwdriver to gently pry Bearing Plate away from outer tub (Quite Heavy - Use Care) - Tub Seal is now exposed on top of Bearing Plate and can now be removed and replaced (Be sure to clean all seal mating surfaces and lubricate with dish soap) - Reverse this sequence in the exact order for re-assembly taking care to reconnect all wiring plugs and ground wires. - During Re-assembly I used Blue Loctite on all bolts securing the Clutch, Stator, and Rotor as I found several very loose on my machine
