DU850SWPU2 Whirlpool Dishwasher - Instructions

Husband watched your repair video. Everything went well and we are very pleased.

I entered the make and model of the dishwasher into the parts store. The part was located and ordered. Received the part a few days later. Fast, efficient way to go!

I had to replace the whole sliding system on the top rack. Plus the clips holding it. It snapped. I watched the video and did the steps from Steve. The rack slides better than when brand new. Whirlpool wouldn’t pick up phone but part select did. So thank you for being there so I could fix the rack and be able to use the dishwasher again.

Our dishwasher's top rack would pull too far out which made it hard to stay in alignment. It had lost it's track stop. I easily ordered the part from PartSelect, and it came more quickly than I expected; I clicked it in place and it runs like new. It's wonderful to deal with a company that knows the frustration of not having your appliance in good working orfer.
Thank you.
Sue M
Masdsachusetts

Remove power source, then remove old power cord.Run new power cord through existing opening ang attach to existing power box on bottom o f dishwasher. Install electrical leads and device ground. Reinstall cabinet bottom. Check out operation by running a cycle. All ok!

Getting the dishwasher out was easy. Getting to the impeller was easy. Getting the impeller off of the motor shaft was the difficult part. I had to use my Dremel tool with lots of cutoff wheels to cut the impeller off of the motor shaft a little piece at a time. It appeared to be rust on the motor shaft that was causing the impeller to not come off. There is not much room for the Dremel so be careful not to nick the pump housing or cut into the motor shaft. Keep the vacuum close by to clean out the plastic impeller shavings. Clean the rust off the shaft with steel wool, fine sandpaper etc. Assembly was easy once everything was cleaned up.

Disconnected hoses (2) from pump housing. Disconnected pump housing from motor (3 allen screws, not too acessible). Unscrew spray arm from pump housing (this is done by hand; no tools as the "nut" is about 3" diameter and made of plastic) Open up the pump casing and replace impeller and the bearings on each side. The thing that takes some time is to mop the water that comes off at almost each step. There is probably an intelligent way to drain everything first. I did not order the large seal (kind of a large rubber donut, larger than a donut) between the arm and the pump and I shoiuld have as it was difficult to keep the old one from not leaking: Since by hand you cannot tighten the large nut very hard and tools could damage or break it. Applying upward pressure on the pump while tightening did it. (The pump and motor are all mounted on flexible mounts, like the heavy hoses connecting to the pump housing, so that there are no vibration.)

I poked the old gasket with a fork tine so I could get a grip on the old gasket as I didn't have pliars, pulled it out in less than 4 seconds, folded the new gasket in half and started center top of the slot the old gasket was in and pushed the new gasket in on each side from the top to the bottom. Very easy. I'd say it took me longer to open the package with my teeth than in doing all of the above.

I looked online to see a video. Dad to pop lid off soap dispenser. Slide a plastic part to the left n the spring slide off. Video showed how to place prongs on spring . Then had to lift the upper part of spring to lift onto plastic part of soap dispenser. That was it.

Unfortunately it still doesn't work. I asked Ina email to your company for any suggestions, No reply.

Crazy Glued it together until we received the new part, but it fell off again. My husband installed the new piece and said it only took him about 2 minutes. You just take off the end cap and pop in the new piece and adjust to match the one on the other side of the rack. He said it was extremely easy and no tools required.

Just took old panel off and went side to side and then slide panel under front trim. Of course it was easier because the bottom door trim was off and now I have to find that replacement part. Not having any luck with that!

Both springs (8066018 and 3368999) were replaced as recommended in your troubleshooting guide, but did not resolve the problem. Finally the Dual Motor, 3374501, was replaced. During the above, the plastic face of the door fell off, which created a nuisance task before proceeding to fix the original problem. However, while replacing the motor, I realized the purpose of the two, T-shaped studs sticking out of the motor. It is absolutely necessary that these sit inside the slots which engages the sliding plastic cover, which is spring loaded, in order to engage the release of the soap dispenser door. It was truly a learning experience, but I got it done.

As described with instructions, removed original "bearing," installed replacement, removed original spring, installed replacement springs. Not difficult.

Tipped over washer, removed attachment bolts, installed new pump by clamping water hoses. Be sure to use proper crimping pliers, not the generic slip joint pliers. Replacement pump included required new clamps.

I removed the three screws holding the motor on the housing. Then I took the two hoses off and from inside the washer I unscrewed the ring at the base of the wand that holds the housing in place and removed it. I then replaced the impeller and seals and reversed the process to put it back together. Cost me 26.00 for parts and shipping. I couldnt imagine what anyone else would have charged. I will do business with PartsSelect again in the future.