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11021102012 Kenmore Washer - Instructions

All Instructions for the 11021102012
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Smelled a burning odor occasionally
First, I checked the belt before ordering and then decided to order the belt, capacitor, and clutch assembly (if I needed to replace). I replaced the belt noticing the older belt came right off and new one was tighter going on. I replaced the capacitor since I had it handy and it can be known to cause this smell also. After setting washer back up and started a cycle I noticed the spin cycle would not start properly so I thought maybe the capacitor (new one) was faulty or just not the exact match even though it was said to be. I replaced my older capacitor back on and again ran cycle and it ran great. Thus I decided to send the parts which were not used. I would recommend this site as I have used them in the past before on other items. They ship fast and have a great return policy if parts not used.
Parts Used:
Washer Drive Belt
  • Paul from E NORTHPORT, NY
  • Difficulty Level:
    Very Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Nutdriver, Socket set, Wrench (Adjustable)
17 of 23 people found this instruction helpful.
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Agitator moves freely in both directions
First I removed the softener bin by pulling it up and off, then I removed the plastic seal by pulling it up and out, then I removed the 1/2 inch bolt with a ratchet and extension, then I removed the upper and lower agitator assembly from the machine and seperated the two by putting my feet on the lower agitator to hold it to the floor and pulling the upper agitator fast and firmly.
Sitting on top of the lower agitator I found the dog ear assembly. I pulled the dog ear assembly off and removed the yellow cap and existing dog ears.
Assembly was reverse.
Parts Used:
Agitator Directional Cogs
  • James from NAPERVILLE, AL
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Wrench set
14 of 18 people found this instruction helpful.
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Making loud noises.
The video you sent me was very helpful told me the exact tools I needed and how to do it.
Thank you
Parts Used:
Washer Drive Pulley
  • Roy from BROOKLYN, NY
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Nutdriver, Pliers, Screw drivers, Socket set
16 of 24 people found this instruction helpful.
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Washer shook violently during spin cycle
Raise top cover, remove tub ring.
Remove suspension rods one at a time by pulling the
rods upward, remove keepers at top,pulled rods out the bottom by tilting washer. Replaced all four rods and installed load centering springs which hadn't been installed from factory. Took 1/2 hour and works like a new one??
Parts Used:
Washing Machine Suspension Rod Kit Tub Centering Spring - 2 Pack
  • Bobby from LAGRANGE, OH
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Nutdriver, Pliers, Screw drivers
12 of 12 people found this instruction helpful.
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Banging all the time during rinse as if its out of balance
Followed the video, no need to add. Worked perfectly!
Parts Used:
Washing Machine Suspension Rod Kit Tub Centering Spring - 2 Pack
  • christine from SWANSEA, MA
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Screw drivers
14 of 18 people found this instruction helpful.
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lid would not lock, washer would not run...
Removed old striker ( 2 Phillips head screws ) replaced with new striker with the 2 screws and was done, easy fix...
Parts Used:
Lid Latch Strike
  • John from Hale Center, Texas, TX
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Screw drivers
12 of 13 people found this instruction helpful.
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squeal and chirping while in risne / spin mode
Removed belt cover from bottom of the transmission , remove old belt, clean the pulleys ,and re install new belt. The new belt fits tighter so it did a few time to get the belt fully seated. Re install belt cover.
Parts Used:
Washer Drive Belt
  • Thomas from GRAIN VALLEY, MO
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Nutdriver
10 of 10 people found this instruction helpful.
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Darn thing hadn't "Agitated" for about 10 years!
After removing the bolt (7/16" head), and using a pair of pliers to remove the 3-4 in deep "cup", it was immediately obvious how to assemble the new cup and pawls (ratchets).

Orienting the black "bearing" was not so obvious, but on closer inspection of the illustration, it became clear. The four "ears" of the bearing go closest to the pawls. The little tabs that are co-planar to the ears fit into the four grooves of the new cup.

And here's the trick (besides making REALLY, REALLY SURE how the pawls orient)--Soak the black bearing piece in hot water to soften it up, and let it slide over the cup better. If you don't, you risk breaking it. If you do, it slides over and "clicjs" into place, with the ears resting right against the bottom lip of the cup, capturing the pawls.

Installation back into the washer is obvious.

The thing works like a charm! It hasn't worked this well for a decade!
Parts Used:
Agitator Repair Kit
  • Stephen from Cornwall, NY
  • Difficulty Level:
    Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Pliers
11 of 13 people found this instruction helpful.
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Top half of agitator wasn't moving
First, I wrestled off the top cap of the agitator. Then, I unscrewed the bolt and took out the cam. I noticed that the agitator dogs were worn smooth. I replaced them, put it all back together and VOILA! I bought the whole agitator kit, not knowing what I was going to find, because I wasn't a Magtag repair woman. It ended up that the cam that came in the kit was too big for my washer anyway. Luckily, all I needed was 4 plastic dogs. The price of the whole kit was so inexpensive anyway, it was no big deal. Especially because, I was looking to buy a new washer or a big repair bill. This website is great! Thank you.
Parts Used:
Agitator Repair Kit
  • Debra from Orange, CA
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Socket set
10 of 11 people found this instruction helpful.
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Washer wouldn't start - Flashing Lid Light
I checked out the reviews and the recommendation of these "professionals", replaced the part easy enough when it came in. However, it didn't solve the problem. Got an actual professional to come in and see what the problem was, and they determined that gear oil was being leaked and it wasn't worth replacing.

Tried to get a refund and return the part. Was told absolutely not. The money back guarantee is a lie.
Parts Used:
Lid Latch Assembly
  • Marc from HOPE MILLS, NC
  • Difficulty Level:
    Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Screw drivers
13 of 20 people found this instruction helpful.
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wash machine walked
watch utube instruction.easy repair
Parts Used:
Washing Machine Suspension Rod Kit
  • Elzoria from FROSTPROOF, FL
  • Difficulty Level:
    Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Nutdriver, Pliers
9 of 10 people found this instruction helpful.
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The main knob insert snapped.
Nothing to it. Just remember to put the insert in the knob, NOT on the selector stem. Line up the flat part of the insert with the flat part of the stem and push the knob in place.

Don NOT ram it on the selector stem. When it's seated, don't push any more. That's all there is to it. It works. If the pointer on the knob indicates the selector is lined up correctly, but it isn't, the problem is the selector, not the knob.
Parts Used:
Washer D-Shaped Knob Insert
  • Larry from HICKORY, NC
  • Difficulty Level:
    Very Easy
  • Total Repair Time:
    Less than 15 mins
11 of 16 people found this instruction helpful.
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Wouldn’t drain pump made loud noise
Removed old drain pump and found a sock in the inlet - must have burned out pump because after removing it pump was still defective. Installed new pump in about 30 minutes and off to the races no more issues
Parts Used:
Drain Pump - 120V 60Hz
  • REED from BUCHANAN, NY
  • Difficulty Level:
    Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Nutdriver, Pliers, Wrench (Adjustable)
10 of 13 people found this instruction helpful.
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replaced drain hose that was missing
slipped the new drain hose on and with locking plyers slipped the wire clap in place after three trys
Parts Used:
Washer Drain Hose
  • Delmar from EAST TROY, WI
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Pliers
12 of 20 people found this instruction helpful.
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Top section of the agitator would not work properly
Removed the top cap, unbolted the agitator, lifted off the top section, removed old "dogs" and replaced new "dogs", reinstalled agitator and tested.
Parts Used:
Agitator Repair Kit
  • James from Crownsville, MD
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Screw drivers, Socket set
12 of 20 people found this instruction helpful.
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All Instructions for the 11021102012
31 - 45 of 466