Average Repair Rating: 4.0 / 5.0, 1 reviews.
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Oven door would not close properly. Believe this caused control panel to fail from overheating.
Parts arrived as scheduled with no problems. First I removed and repaced the 2 oven door hinges to see if this would fix the problem with the door not closing all the way (had to push door to get the oven light to go out). Since no instructions were shipped with the new hinges, I followed the information given by other customers on how they were able to change the hinges. Changing the hinges DID NOT fix the problem with the door! The new hinges did not pull the door any tighter than the old hinges. Door closure problem finally fixed by supergluing several round mangnets (Lowes) to the door which pulls the door tight when closed. I learned this trick from another customer's report (thanks for the idea!). Next I removed and replaced the failed control panel. This was the second panel to fail on this oven in the 5 years it has been installed! The first panel was replaced under warranty after approx 2 years of use. Hopefully, the magnets will keep the oven door closed and prevent overheating of the control panel which will allow this poorly designed oven to last a little longer this time!
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1 question answered by our experts.
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Shari
August 6, 2021
My oven is an older model, but we only installed it 1.5 to 2 yrs ago, so not a lot of wear. The 2,3,5,6,8,9,0, broil, and clock set buttons stopped working. The oven still works as long as you use a 1,4 or 7 number in the temp setting. Can't broil. Not sure which part, or parts I would need to fix. Can you please help? Is this a common problem? Due to the high parts cost, we will try to fix ourselves without a repair person. Do you think that's realistic? Also, if we order the wrong part and it still doesn't work can we return the part and get our money back? Thank you.
For model number JJW8330DDS13
Hello Shari, Thank you for the question. Normally this is an indication the Touchpad is defective and will need to be replaced. Most customers have been able to perform the repair on their own. If the Touchpad is not the issue the Control Board that sit behind the Touchpad will need to be replaced. Please see the link below for our return policy. We hope this helps! https://www.partselect.com/Thirty-Day-Returns.htm
