ELMNT-SURF W10823724

Hi Helen, Thank you for your question. You can test both the switch and the element with a multi-meter. To test the switch, unplug your appliance before beginning. Locate your appliance’s infinite switch. You likely will need to remove the back panel in order to access it. Inspect the wires near the switch for any signs of burning, or overheated wires and terminals. If no issues are found, remove the switch in order to test it for continuity. Using a multi-meter on Rx1 mode, test for continuity by touching the L1 and H1 terminals with the probes. Once you have completed that test, touch the probes to the L2 & H2 terminals. If your test results indicate that there is no continuity between one or both sets of terminals, you need a replacement infinite switch. To test the element, ensure that you have disconnected the power source from your appliance before beginning. Lift the main top of your appliance in order to locate the surface burner element. Once you have found it, remove it in order to test it. You should also visually inspect it for any signs of bubbling, burning, wear, holes, or damage. To test for a shorted element, touch each of the terminals one at a time with one probe while holding the other probe to the outside surface of the element. If either terminal show continuity, it is defective. To test the entire element for continuity, place each of the probes on the terminals, one on each. The exact reading you should receive varies between models, refer to your owner’s manual to determine what yours should be, but if any element has a reading outside of 19 to 115 ohms, it is defective. If you do not receive the correct readings from the tests above or find damage on your element, you will need a replacement surface burner element. We hope this helps. Thank you and have a great day.

Hi Gretchen, thank you for contacting us. Based on our understanding, the issue is most probably with the surface element. Your model comes with 4 surface element. The 6 inches surface elements for your model are part number PS11764915, and the dual surface element is part number PS11764902. The radiant surface element is part number PS11764925. We hope that helps!